Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Jamie C.
Feb 27, 2024
Great customer service!
Kasie was very helpful when I asked for customer support. She answered all of my questions and even gave me a recommendation for my specific needs!
Response from Upstep Custom OrthoticsFeb 27, 2024
It's fantastic to hear Kasie provided you with excellent customer support, answering all your questions and offering tailored recommendations for your needs. We're proud to have team members like Kasie who go above and beyond to ensure our customers feel informed and supported. Your positive feedback is greatly appreciated and will be shared with Kasie and the team. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our services.
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Chad H.
Feb 27, 2024
That she give amazing help and is awesome
That I didn't have to go in circles to find a answer she was very straight forward with my question
Response from Upstep Custom OrthoticsFeb 27, 2024
Thank you for sharing your positive experience with Kasie! We're delighted to hear she provided exceptional customer support, answered all your questions, and offered tailored recommendations for your needs. Our team prides itself on delivering personalized and thorough service to ensure our clients are fully satisfied. Your feedback is greatly appreciated and will be shared with Kasie and the rest of our team. If there's anything more we can do for you, please let us know. Thanks again for choosing our services!
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John M.
Feb 26, 2024
Cause you people are the BEST!!
Cause you people are the BEST!! Can't wait to get them. All questions were answered!!
Response from Upstep Custom OrthoticsFeb 27, 2024
Wow, thank you so much for your enthusiastic feedback! It truly means the world to us to hear such positive words from our valued customers. We're overjoyed to know that all your questions were answered and that you're excited about your upcoming items. Our team works hard to ensure you receive the best service and products, and your satisfaction is our top priority. If you have any more questions or need further assistance as you await your items, please don't hesitate to reach out. Thank you for choosing us, and we can't wait for you to enjoy your purchase!
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Kenntreell S.
Feb 26, 2024
Kirsten Rizzo was a big help on…
Kirsten Rizzo was a big help on answering all my questions I'm looking forward to trying this out
Response from Upstep Custom OrthoticsFeb 27, 2024
Fantastic to hear that Kirsten Rizzo was able to assist you thoroughly! We're glad she answered all your questions and helped set your expectations for trying out our service/product. Our team, with Kirsten's excellent support, is committed to ensuring you have all the information and confidence you need to move forward. We're excited for you to try it out and are here for any further questions or support you might need. Thank you for sharing your positive experience, and welcome aboard!
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Ronald S.
Feb 26, 2024
Answered my questions and provided…
Answered my questions and provided useful advice on product selection.
Response from Upstep Custom OrthoticsFeb 27, 2024
We're so pleased to hear that your questions were answered and that you received useful advice on product selection! Our goal is to ensure that you feel confident and informed when choosing the right product for your needs. If you have any more questions or require further assistance as you explore our products, please don't hesitate to reach out. Thank you for your feedback, and we look forward to continuing to support you!
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Dana
Feb 26, 2024
Return Process
Spoke with Mary about setting up a return. She was quick with responses and got me the information I needed in less than 2 days.
Response from Upstep Custom OrthoticsFeb 27, 2024
It's wonderful to hear that Mary was able to assist you with your return request efficiently and provided you with the information you needed promptly. Our team is dedicated to making sure your experience with us is as smooth and hassle-free as possible, and it sounds like Mary embodied that commitment. We'll be sure to pass along your compliments to her. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing us, and we hope to serve you again in the future with the same level of excellence.
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Stephen S.
Feb 24, 2024
u remembered me and my info years latter
u remembered me and my info years latter
Response from Upstep Custom OrthoticsFeb 27, 2024
It's truly heartwarming to hear that you felt remembered and recognized, even after years. We strive to make every interaction personal and meaningful because we genuinely value our relationship with each customer. Your information and history with us are important in ensuring we provide you with the best possible service. Thank you for your continued trust and loyalty. It's customers like you that make our work so rewarding. If there's anything you need or any way we can assist you further, please don't hesitate to reach out. Here's to many more years of serving you!
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Antonio S.
Feb 23, 2024
Kasie Earley was fantastic and helped…
Kasie Earley was fantastic and helped me select the right insoles and sizes for my everyday and exercise needs.
Response from Upstep Custom OrthoticsFeb 27, 2024
Happy to hear Kasie helped you find the perfect insoles! Thanks for letting us know.
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