Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Charles S.
Mar 5, 2024
Kassie was great
Kassie was great
Response from Upstep Custom OrthoticsMar 11, 2024
Nice to hear and thank you for sharing!!
Report
Sheldon K.
Mar 5, 2024
Mary understood my issue and was very helpful
Mary understood my issue and was very quick to correct it. She also provided a prompt answer to my inquiry about buying a modified set
Response from Upstep Custom OrthoticsMar 11, 2024
Thank you for sharing your positive experience with Mary! If you ever have more questions or need assistance, don't hesitate to reach out. We're here to support you in any way we can.
Report
Chris Y.
Mar 5, 2024
The Amazing Kasie Earley - Invest in Humans Not AI
Kasie Earley provided amazing help and service. Not only was she kind and friendly to speak with, she took the time to understand my needs and concerns before then going above and beyond to provide exceptional help. My experience with Kasie alone proves the worth and value of investing in people to perform these tasks and duties rather than an AI or Bot that wouldn't be able to provide the kind personal touch or understand complicated questions/ concerns as Kasie did. Kasie deserves a big raise!!
Response from Upstep Custom OrthoticsMar 5, 2024
Thank you so much for sharing your wonderful experience with Kasie Earley! We're thrilled to hear about the amazing service and personal touch she provided during your interactions. Kasie represents the best of what we aim for in customer service—understanding, patience, and a genuine commitment to going above and beyond. Your feedback underscores the value of investing in passionate individuals like Kasie who bring empathy and expertise to every customer interaction. We wholeheartedly agree that the personal touch and understanding Kasie offers cannot be matched by any AI or bot. It's feedback like yours that reminds us of the importance of human connection in our services. We'll make sure to pass on your kind words and commend Kasie for her exceptional work.
Report
max M.
Mar 5, 2024
thanks for the help
thanks for the help. Very useful
Response from Upstep Custom OrthoticsMar 5, 2024
Thank you for your feedback!
Report
Jr M.
Mar 4, 2024
Serviced
All my questions were answered. The representative was fast and friendly.
Response from Upstep Custom OrthoticsMar 5, 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you efficiently and make your experience a positive one. Your satisfaction is our top priority. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Have a great day!
Report
Mike A.
Mar 4, 2024
Great Service with a Smile
I thought the rep Kirsten Rizzo was responsive, knowledgable, and friendly. I give her an A+.
Response from Upstep Custom OrthoticsMar 5, 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear about your positive experience with Kirsten Rizzo. It's wonderful to know she was responsive, knowledgeable, and friendly, earning an A+ in your book. We'll be sure to pass along your compliments to her. Your satisfaction is our goal, and we're glad to have met it. If there's anything more we can do for you, please let us know. Thanks again for choosing us.
Report
Allan
Mar 4, 2024
Online ordering was very simple
Online ordering was very simple. Can't wait to receive the imprint kit.
Response from Upstep Custom OrthoticsMar 5, 2024
Thank you for sharing your experience with our online ordering process! We're so glad to hear that you found it straightforward and easy to use. We're just as excited for you to receive your imprint kit and get started. If you have any questions or need assistance once your kit arrives, please don't hesitate to reach out. We're here to help every step of the way. Thanks for choosing us, and we can't wait for you to see the quality and care we put into every pair of orthotics!
Report
Matt B.
Mar 4, 2024
Good suggestions
Good suggestions. Knowledgable.
Response from Upstep Custom OrthoticsMar 5, 2024
Thank you for your feedback!
Report