Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 163 reviews with 4 stars · Clear filters
Mary P.
Being able edit after completing foot problem interview. Would a good feature.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you for your feedback!! We are always looking for ways to improve our website!! This is going to be forwarded to our IT dept! If you would like to edit your order, please let our team know at [email protected] thank you!
John S.
The orthotics are well built and feel great. It takes a while to get them but they are worth the wait.
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you, John, for ordering custom orthotics! Yes, we are very thorough, but they are custom, so there isn't any other way to be! We appreciate the 5 stars and happy to know your orthotics are serving you well!
Ron
The customer service is great. I worked with Kristen and she was wonderful to work with.
Response from Upstep Custom OrthoticsAug 21, 2023
Thank you for the uplifting words !
Elisabeth A.
Quick response and friendly.
Response from Upstep Custom OrthoticsAug 4, 2023
Thank you!
Rodney B.
Mary explained that the break-in procedure needs to be followed, and I agreed that I could still follow it and give the orthodontics a chance
Response from Upstep Custom OrthoticsJul 18, 2023
Fantastic! Thank you for your patience. Long term comfort is right around the corner!! We appreciate you choosing Upstep!! Thank you again!
Michael
They were pinpoint accurate in addressing the needs of my child. And she said they were “sooooo comfy cozy daddy” so in fact, there was no trouble for her wearing them repeatedly as required.
Response from Upstep Custom OrthoticsJul 17, 2023
We are thrilled to hear she loves her Upsteps!! Thank you for sharing!
cory S.
the orthotics are fine....could be better but I have definitely had worse. Customer service seems unorganized and confused. not the end of the world but I was sent the wrong color of orthotic and it appeared as though I was bothering them when I reached out to let them know. fast forward a few weeks and they are out of the color I requested.....maybe let the customer know ahead of time instead of just sending them in a random color. understood that no-one sees the color except me but it is more of a principle thing....
Response from Upstep Custom OrthoticsJul 14, 2023
Hi Cory, thank you so much for your feedback. We value all feedback we receive from our customers. You're right, and with the help of your feedback we have since changed procedure. During your order, we thought it would be better to not have you wait any longer for your orthotics as most of our customers are waiting on relief! We chose to ship your orthotics anyway with a different color because at the time we felt we were doing you a service by not letting you wait any longer. We have since changed policy, and we do contact the customer beforehand to ensure this disappointment does NOT occur again. Please know that if you wish to have a brand new pair sent out with your desired color, we would love to do this for you at no additional cost. Thank you again for your honest feedback. We sincerely appreciate it, and we are happy you are still enjoying your Upsteps!
Tim
Was given info pertaining to my question
Response from Upstep Custom OrthoticsJun 22, 2023
Thank you for choosing Upstep and writing this review, we’re glad to hear that you enjoyed your experience. Our team works hard to ensure each customer has a positive experience and we’re happy to know that Mary was able to provide that to you!