Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Paul M.
Mar 12, 2024
Samantha in customer service was great…
Samantha in customer service was great in helping me choose the correct orthotics for my many different activities. Samantha was great in the follow up ensuring that I was 100% Satisfied with my purchase. Thank you Samantha!
Response from Upstep Custom OrthoticsMar 15, 2024
Thank you for your kind words! Samantha is indeed dedicated to ensuring our customers find the perfect orthotics for their needs. We're thrilled to hear that you had a positive experience and are satisfied with your purchase. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Report
Michael O.
Mar 11, 2024
Easy to use interface & good info…
Easy to use interface & good info gathering
Response from Upstep Custom OrthoticsMar 15, 2024
Thank you for your feedback! We're glad you found our interface user-friendly and the information gathering process effective. If you have any further questions or need assistance, feel free to reach out.
Report
Sophie R.
Mar 11, 2024
Great advice
Mary gave me great advice on which insole I'll need
Response from Upstep Custom OrthoticsMar 11, 2024
That's fantastic to hear! Mary is dedicated to providing helpful guidance to ensure you get the perfect insole for your needs. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Report
Don
Mar 10, 2024
Easy to use web sight and thorough…
Easy to use web sight and thorough questions to help create my custom orthopedics
Response from Upstep Custom OrthoticsMar 11, 2024
We're thrilled to hear that you found our website easy to navigate and our questionnaire thorough! Providing a seamless experience and tailored orthopedics is our top priority. If you have any further feedback or questions, don't hesitate to reach out. We're here to assist you every step of the way!
Report
Niki
Mar 9, 2024
Happy Customer!
I like that you all provided a video for customers to see and follow the steps for creating the foot impressions. I also appreciate the quick turnaround on responding to emails.
Response from Upstep Custom OrthoticsMar 11, 2024
We're delighted to hear that you found our instructional video helpful and that our prompt email responses met your expectations! Ensuring a smooth process and excellent customer support are key priorities for us. If you have any further feedback or questions, please feel free to reach out. We're here to help!
Report
Karla
Mar 9, 2024
So far so good
So far so good, website easy to use. now to get the imprints and product
Response from Upstep Custom OrthoticsMar 11, 2024
Glad to hear you found our website user-friendly! We're here to assist you every step of the way as you move forward with getting your imprints and product. If you have any questions or need assistance, don't hesitate to reach out to us. We're committed to ensuring your experience remains positive and seamless.
Report
Ray J.
Mar 8, 2024
Shipment Dealy
Using online chat, Mary quickly discovered the reason for my delayed shipment of my impression kit (incorrect address ino), and is having a new kit shipped. Problem solved.
Response from Upstep Custom OrthoticsMar 11, 2024
It's fantastic to hear that Mary was able to swiftly identify the issue with your shipment and arrange for a new kit to be sent out. Our team is dedicated to resolving any issues promptly and ensuring your experience is hassle-free. If you have any further questions or concerns, please feel free to reach out. We're here to help!
Report
Flynn
Mar 8, 2024
Custom shoe inserts
I found this information on Facebook and inquired about the product. Katie Earley helped me and did not pressure me for a sale. She just provided answers to my questions and was a great source of information.
Response from Upstep Custom OrthoticsMar 11, 2024
It's wonderful to hear about your positive experience with Katie Earley! We pride ourselves on providing helpful and informative assistance without pressuring for a sale. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help in any way we can!
Report