Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 102 reviews with 3 stars · Clear filters
Angie J H.
I didn’t get to finish uploaded the photos of my shoes.
Response from Upstep Custom OrthoticsNov 29, 2022
That is no problem! We are here to assist you in any way possible. Let us do the work for you! Email your photos to [email protected], and we will be happy to attach the photos to your Upstep profile!
customer
Order is not compete yet, just placed the order, process is good.
Response from Upstep Custom OrthoticsNov 29, 2022
Thank you for ordering and choosing Upstep to design your new orthotics! We look forward to your many steps in your new Upsteps!
David L.
sucks. We place order and then more damn questions
Response from Upstep Custom OrthoticsNov 27, 2022
I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service. When ordering a custom product online, part of the incredible experience is Upstep making certain we have all the correct and very valuable information from you to craft your orthotics to perfection. We do not have the pleasure of meeting you in person. Hence, we strive for a very open and communicative relationship with our clients for a better overall experience and our product meeting your needs.
J R.
I like that u use a standing mold not sit down like my last molds that don’t work. But I don’t like that u never gave me option to choose where my pain actually is. The choices u had to choose from were in the wrong spots.
Response from Upstep Custom OrthoticsNov 29, 2022
Thank you for your feedback. Our website is designed to make the ordering process easy. We have a field that enables all of our customers ordering the opportunity to write in their own words why they need orthotics, what they want out of a pair of orthotics, any discomfort, diagnosis, etc. There isn't a word limit. It really does provide for optimal customization. Based on this review, I think you may have missed it. We will review the website again and ensure this field is highly visible. Thank you for your honesty.
Lucas S.
In the shipping information page, there’s isn’t an option to ship to an Amy Post Office (APO). The state drop drown menu downs have an option for Armee Forces Europe (AE).
Response from Upstep Custom OrthoticsNov 21, 2022
Hi there. While some are harder to ship to than others, you can contact us at [email protected] or call 1800-945-4770 to have our representatives manually add the address for you! No need to worry about that! That is what we are here for!
Elton R.
Samantha was most helpful. I did not know how to how to email the photo of my shoes and orthotic. Therefore, I emailed them to her.
Response from Upstep Custom OrthoticsNov 21, 2022
Thank you for your kind words!! Samantha and all of our team is here for you when you need us!! We appreciate your feedback and choosing Upstep!
customer
Hard to navigate to checkout through registration and “discount “”. You don’t use PayPal which I feel more secure using.
Response from Upstep Custom OrthoticsNov 15, 2022
Hi. Thank you for your feedback. We offer live website chat with a real person to help you navigate the website. I am sorry you found it a little difficult. If you have any questions, you can always contact us at [email protected] Thank you for your patience.
Adan A.
At first the insoles worked great, I work 12 hour shifts of my feet in steel toe boots and I was comfy. After 5 months my feet started really hurting and for the price I honestly feel like there not worth it for the price. If you work long hours on your feet get something cheaper because there gonna wear out on you anyways.
Response from Upstep Custom OrthoticsNov 23, 2022
Hi there. Many factors can take place. Perhaps it is your boots? Are they old? Do you need a new pair? Being on your feet takes a toll on your shoes. How often do you replace them? Please assess your work shoes. Placing brand-new custom orthotics in old shoes will not be beneficial to you. We would like to learn more. Please contact us at [email protected] - perhaps there is something we can do.