Upstep Custom OrthoticsReviews of upstep.com

The way the address my issue.

Kirsten R. was quick, responsive, and friendly! knew exactly what I was looking for, and was able to send me directly to it. made the search much easier

Mary was very helpful and quick to respond and resolve my questions.

Got all the information I needed and suggestions on what insole would work best for me.

They were so good about redoing the inserts when it was possibly my mistake. That's rare. I would recommend the company to anyone. Can't wait to try them. Excellent customer service and quick response back.

Perseverance paid off I got my first set of inserts, I ordered 3, pretty quickly. I must have left off the eval that I wear a 4E wide shoe. The inserts were narrow. SO, they offered to send me another set! I mentioned my heel pain from plantar fasciitis, so they suggested more heel padding. I said sure why not. BUT, the extra lift in the arch made it too uncomfortable. SO, I was late to get back to them but even though they were out of warranty they agreed to give me one more set that was the original design but wider. That did the trick! They were perfect. BUT the key here is that every person I spoke to, or emails, every encounter was top of the line customer satisfaction first and foremost. They never said "sorry not our fault" they just kept helping me get the insoles I need. I got a set of insoles many year ago in a Dr. office. Custom made. All 3 sets of insoles were less than that 1 pair and better quality. Best company interaction in a very long time. Great people, great product! Thank you for sticking with me and not giving up. I thank you, but most of all my feet thank you. Roger in Largo FL.

I had a concern in regards to an email that I was sent and Mary addressed my concern and provided me with a satisfactory solution.

Took the time to ask me questions and really understand what I needed. So impressed by the followup.