Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Bruce D.
Chat agent Mary understood my questions on navigating the website where it was ambigious.
Response from Upstep Custom OrthoticsJun 19, 2024
Hi there, Thank you for your feedback! We're glad to hear that Mary from our chat team was able to assist you effectively in navigating our website!
Monica C.
Mary was wonderful and handled my concern quickly and efficiently!
Response from Upstep Custom OrthoticsJun 19, 2024
Thank you so much for your wonderful review! We're thrilled to hear that Mary provided you with quick and efficient service while addressing your concern. We pride ourselves on delivering excellent customer service, and it's fantastic to know that Mary exceeded your expectations.
Jack
Mary was very helpful in answering my questions regarding which products to order and ordering all of them with just one molding kit.
Response from Upstep Custom OrthoticsJun 19, 2024
Hi there, Thank you for your feedback! We're delighted to hear that Mary was very helpful in assisting you with your questions about our products and the ordering process. You can order infinite styles/pairs with just 1 impression kit!
Catherine C.
Kirsten was super helpful. Thank you!
Response from Upstep Custom OrthoticsJun 14, 2024
Thank you for sharing your experience during your visit with us!
Jeanine N.
Kristen was very helpful.
Response from Upstep Custom OrthoticsJun 13, 2024
We are so happy to hear you got the help you needed from our customer care team! Thanks for sharing!
Todd M.
Kasie was very helpful in our chat, she answered my questions and refunded my order (that I mistakenly made)
Response from Upstep Custom OrthoticsJun 13, 2024
Thank you for sharing your experience with us!
Christine M.
Helpful! Mary answered my questions and was very helpful!
Response from Upstep Custom OrthoticsJun 11, 2024
Thank you so much for sharing your feedback with us!
Julie M.
I had a very positive online chat experience with Mary today. I accidentally ordered the wrong type of orthotics and needed two different kinds altogether. Mary was helpful in guiding me through the process of uploading additional photos and ordering different colors to be able to tell the orthotics apart. It was very fast and efficient.
Response from Upstep Custom OrthoticsJun 11, 2024
We understand how important it is to receive the right type of orthotics for your needs, and we're glad that Mary could guide you through the process of uploading additional photos and ordering different colors to differentiate between the two kinds. Providing excellent customer service is our priority, and we're delighted to hear that Mary's assistance was helpful to you.