Huck B.
With a 180 day risk-free trial, definitely worth a punt.
Despite the final product not being a good fit for me, I think Upstep is worth a punt if you are suffering from foot pain. The process is seamless and easy to follow. However, expect a two-month wait to receive your new insoles. Their customer service is top-notch, responsive, and friendly. I was really disappointed that my UpSteps didn't work for me but really appreciated that rep, Samantha, was willing to work with me on a potential solution. In the end, I opted to take advantage of the 180-day trial and receive a refund. This was issued with no problem.
Response from Upstep Custom OrthoticsOct 11, 2023
Thank you for sharing your valuable feedback regarding your experience with Upstep. We truly appreciate your candid and insightful review. We're delighted to hear that you found our process seamless and easy to follow. Our aim is to make the journey to comfort as effortless as possible, and your feedback confirms that we're on the right track. We understand that, despite the wait, our insoles didn't quite meet your expectations. Foot comfort is a highly personalized experience, and sometimes it takes a bit of trial and error to find the perfect fit. We're genuinely sorry that our product didn't work for you. However, we're thrilled to read your kind words about our customer service, and particularly about Samantha. Our team is dedicated to providing top-notch, responsive, and friendly assistance. We're pleased that you opted for our 180-day trial and received a refund without any issue. Your satisfaction is important to us, and we're here to support you in finding the right solution for your foot pain. We truly appreciate your willingness to give Upstep a try and for taking the time to share your experience with others. Should you ever decide to explore our products again or if you have any questions or concerns, please feel free to reach out. We're here to help.