Katie M.
MARY was great
MARY was great! She unconfused my tired teacher brain and answered my dumb questions.

#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
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Medical Specialists · Spokane, Washington
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Medical Specialists · Irvine, California
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Medical Specialists
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Showing 2,768 reviews with 5 stars · Clear filters
Katie M.
MARY was great! She unconfused my tired teacher brain and answered my dumb questions.
Mrs. M.
Kasie was wonderful in assisting me to find the best orthopedic insoles for my needs. I am very happy and hopeful. Thank you for your excellent customer service and for following up on an email I sent after my order with more details! Highly recommend!
Mike G.
Mary from Upstep was very helpful and took here time to make sure i got the order right! she is a great asset to your team!
Ben A.
Mary was a great help in getting adjustment requests sent to the podiatrist. Customer service is great with these folks!
Daniel H.
Being heard and accomodated. Responsiveness to email and remediating issue. Probably best to consider the shoe you will wear the insert in and give that too them× but they also provide recommendations for that. The insert does not seem to be the right fit but upstep still worked with me and that is appreciated.
Keith M.
Mary is amazing and totally help definitely will order now because of her
Mary A.
Communication
Jason C.
Very fast responses to all my questions, and kept me informed thru the process.
Response from Upstep Custom OrthoticsJul 12, 2024
Thank you for sharing your experience!