Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsNov 10, 2023

Great to hear!

Response from Upstep Custom OrthoticsNov 9, 2023

We sincerely appreciate your positive feedback about Samantha's assistance. It's delightful to hear that her dedication and helpfulness made a positive impact on your experience with Upstep.

Response from Upstep Custom OrthoticsNov 6, 2023

I'm sorry to hear about your experience with the insoles, and I understand your frustration. We genuinely value your feedback, as it helps us make improvements and better serve our customers. We apologize that the insoles did not meet your expectations and that you're experiencing discomfort. Our orthotics are meticulously crafted using a combination of high-quality EVA (Ethylene Vinyl Acetate) and polypropylene, both renowned for their outstanding properties: EVA (Ethylene Vinyl Acetate): EVA foam is at the core of our orthotics, offering a range of benefits that elevate your comfort and support. EVA is a remarkable shock absorber known for its heat-moldable nature and exceptional shape retention. Its versatility makes it one of the most sought-after materials in orthotic manufacturing. EVA not only provides outstanding cushioning but also ensures unparalleled comfort and breathability. It effectively wicks away moisture and minimizes friction, promoting an environment that keeps your feet feeling fresh and comfortable. Polypropylene: Polypropylene, another integral component of our orthotics, boasts attributes such as lightweight construction, durability, and heat adjustability. It stands as an industry-standard material known for its reliability and longevity. Our goal is to provide high-quality orthotics that help alleviate foot pain and discomfort for our customers. We take your comments seriously and will use them to reassess and enhance our products. We're committed to customer satisfaction, and we'd like to work with you to find a solution to your pain and discomfort. Our dedicated team has reached out to you this morning so that we can discuss your concerns and explore potential solutions, whether that's a produce remake, we are here for you. Your experience is important to us, and we want to ensure you find the relief you're seeking. Thank you for sharing your thoughts, and we look forward to assisting you further.

Response from Upstep Custom OrthoticsNov 1, 2023

We appreciate your feedback and understand your concerns regarding the timeline for your order. We apologize for any discrepancy between the information you received from Kirsten and what was initially displayed on our website. We strive for transparency and accurate communication, and we appreciate your patience as we work to provide you with the most up-to-date and accurate information. We want to assure you that we are dedicated to delivering your orthotics as efficiently as possible. Production and manufacturing processes can sometimes lead to variations in estimated delivery times, and we sincerely apologize for any inconvenience this may have caused.

Response from Upstep Custom OrthoticsNov 1, 2023

Hello- we sent you the instructions on how to remove the squeak. Thank you for letting us know!

Response from Upstep Custom OrthoticsOct 24, 2023

We truly appreciate your loyalty as a repeat customer, and we're thrilled to hear that Shahar Rozen was able to swiftly assist you with a workaround for uploading a photo of your shoes. Your satisfaction is paramount to us, and we're here to provide the best service possible. If you have any more questions or need further support, please don't hesitate to reach out. Thank you for choosing Upstep!

Response from Upstep Custom OrthoticsOct 19, 2023

Thank you for taking the time to share your experience with the Upstep app, and I'm truly sorry to hear about the challenges you encountered during the scanning process. We understand that the accuracy and reliability of our app are of utmost importance, and I assure you that your feedback is crucial for improvements. I apologize for any inconvenience caused by the looping issue you encountered after selecting the recommended exercises. Your feedback is invaluable to us, and we appreciate your patience as we work to enhance your experience.

Response from Upstep Custom OrthoticsOct 17, 2023

Fantastic! Thank you!