#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
upstep.com
Website
upstep.com
Category
Medical Specialists
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It is not good business to offer an option (Apple Pay) that has not been properly debugged. However, an excellent customer service representative (Sean or Shawn, sp?) provided competent support and feedback as he promised.
Response from Upstep Custom OrthoticsDec 27, 2022
Hello- thank you!! We are looking into Apple Pay and hope to provide this as a form of payment soon!! We let Sean know what you said, and he was thrilled! Appreciate the kind words and recommendation.
CU
customer
Well we tried to order but in the…
Well we tried to order but in the middle of it it started asking strange questions so I stopped thinking it was not working .
Response from Upstep Custom OrthoticsDec 22, 2022
Hello. Please share with us what type of strange questions you were being asked. We do have a questionnaire our customers answer so we can get to know you better and why you need orthotics. We are open to hearing what you would like to share. Please contact [email protected]
SP
Star P.
Be warned
Be warned! Upstep received my impression kit on October 14th ....it is now December 20th and I still haven't received the product so I can't really rate it. When I checked the order status online it keeps getting pushed back more and more ...now the delivery dates is January 3rd . Losing faith . 😣Upstep just some advice from a customer...if you would let the customer know ahead of time this whole process could take up to 3 months (or longer)that would keep people from being annoyed and concerned and we could give you a better review. Thank you.
Response from Upstep Custom OrthoticsDec 20, 2022
Please forgive us for the unexpected early holiday demand. This is not typical of us! Unfortunately, the holiday season is very busy and we are doing our best to produce all orthotics in a timely fashion! We appreciate your patience!
AN
Anonymous
It’s great that you offered another…
It’s great that you offered another pair for $109. I tried to take advantage of the offer, but I was dropped into the form for new customers that required me to go through the survey, photos, etc. again. You already have my info, and I just wanted to click a button to add another pair from my profile. I gave up and exited the process.
Response from Upstep Custom OrthoticsDec 19, 2022
Thank you for returning to Upstep! Nice to have you back! We take all customer feedback very seriously, and it will not go unnoticed. However, at this time, we cannot assume our returning customers are coming back for the same exact orthotic style (as you know, we have many), and we also can't assume there isn't a new diagnosis since your last order. Things can change with our feet due to a new injury, significant weight loss or gain, a new diagnosis, a new style of shoes, etc. For now, all returning customers are asked to fill out the questionnaire in the event there are changes. We already have your impression on file so it will be a lot faster and easier. We appreciate you and we are happy to have you as part of the Upstep family!
CU
customer
just purchased the product and don't…
just purchased the product and don't have anything good or bad to stay. will update once I get the product
Response from Upstep Custom OrthoticsDec 14, 2022
Thank you for choosing Upstep!! We are excited to design your new custom orthotics!! We are here if you have any questions! Welcome to the Upstep family!
CU
customer
good product, crappy website trying to sell you more s***
good product but website has so many ads, gimmicks, clickbait. just let people shop and leave them alone.
Response from Upstep Custom OrthoticsDec 14, 2022
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our website.
We value our customers' opinions and would like to thank you for bringing this to our attention
CU
customer
Take pictures of shoes I wear.
Take pictures of shoes I wear.
That could be 30 pictures
Response from Upstep Custom OrthoticsDec 12, 2022
We are very thorough and only want your orthotics to be perfect for you!! We do not need all the photos of your shoes. Just a few will do!!
NC
New Customer - B.
Mixed Customer Service Experience
They were highly responsive during the ordering process. Then, they sent me a message wanting me to upload a bunch of pictures of my current insoles and the shoes I will use these with. None of the pictures uploaded. I could not reopen the chat or initiate a new chat on the website. I called during their normal hours, pressed 2 for a call back, went back to the main number and finally left a voice mail. Still waiting to see how this all works out.
Response from Upstep Custom OrthoticsDec 6, 2022
Hi there. We apologize for any inconvenience. We would like you to email the photos to [email protected] if you have not done so already. We work hard to provide our customers with the best possible shopping experience. Thank you for your review.
