Upstep Custom OrthoticsReviews of upstep.com

Terrible! I received my orthotics however they were very painful to wear when I was on my feet several times. So bad I could barely walk during and after. I have been trying to get a return label but nothing yet via email. Very dissatisfied with my orthotics and the lack of help in getting my return label.

Do not use this company if you want to actually talk to a human. Their communication is totally email-driven, which makes it difficult to address issues that you might have. If you dial their 800 number it goes straight to voicemail and the prompt requests that you leave your name and an email address. They intentionally avoid speaking directly to customers, and that is frustrating and disappointing. I plan on going back to my doctor to get a different referral. Upstep wants your money without having to be "bothered" with you personally.

I already sent you photos of my insoles at least 6 times what I need is for you to give me an email address that will get them to you

The orthotic does not fit in my shoe. Its is worthless.

These are the most uncomfortable insoles that I have ever received. These are suppossed to be "custom" there is nothing custom about these. I specifically indicated that due to my high arches that I needed cushioning in the forefoot. What did they deliver. Slim, hard forefoot which is unbearable to walk on. I might as well be walking on the ground. The arches were not supported or at least I could not feel any support in the arch. All I felt was the pain of an uncushioned insert. There is a Partial Money back guarantee. The charge 30% for restocking which is about the 3x the value of these "custom" orthodics. Don't get ripped off. Go to a real professional service.

I’ve been asking where my refund is. First told to wait 18 business days, which I did, then asked for an update, was asked to wait 2-5 more days, which I have, asked for update and now I’m not getting a response. Horrible customer service

Fraudulent advertising! Not risk free! They charge a 30% restocking fee if they don’t work. These also completely failed for me.

DO NOT BUY FROM THIS COMPANY! Money is important for anyone but physical health has more important. So when a company not only takes your money but affects your health then there is a big problem. I have worn orthopedic inserts for years. In the past they were made by a podiatrist but this seemed like an easier option so I tried upstep. This was a huge mistake. The first set they sent me caused severe Achilles tendinitis where my Achilles region and my whole ankle were swollen like balloons for about a month. I could barely walk for months and am still dealing with the effects of the tendinitis. They then sent a redo which did take the stress off the Achilles but had no arch which was the whole reason for ordering orthopedic inserts in the first place. They sent another pair which had a bit more arch after sending pictures of my old orthopedics by the podiatrist and these had a bit more arch and didn’t hurt my Achilles. They still owed me a couple of pairs of functioning inserts as I paid for multiple and so they sent me another pair after I got back about the previous. They said they are now using a different method to make the inserts. These were like the first and my Achilles started to swell again. I told them and they said they couldn’t make a correct pair and that they would refund me a portion of what I paid. I feel that I was very patient with this company after they caused me physical harm. I should have sent them my doctors bill as well as demanded a refund. I gave them an opportunity to correct their mistakes but apparently that making a correct pair is not in their best interest and a full refund isn’t in their best interest. With the chance you could get physical harm from their products and the chance of losing money it may be a good idea to stay away from this company.