UPSReviews of ups.us

Haven’t made 1 single delivery in the last year on time or to my location. IF a company sends you anything via UPS CANCEL you order. You can thank me later.

I live in 15 pryor rd and package was deliver across town to 15 pryor Ln and I guess Fort walton Beach distribution Center wouldn't do anything

TERRIBLE CUSTOMER SERVICE! Absolutely impossible to talk to a real person. I have been trying to file a claim on an item that the recipient received a totally different item that I shipped for almost a YEAR!!. It appeared the box had been damaged heavily along with others because the item that was received was sticking out entirely from the original box and UPS tape was wrapped all around it. They refuse to take any responsibility. There was a noted "delay" in transit and I imagine this is where some sort of total mishap occurred to cause several boxes to get destroyed and mixed up and repackaged. I can never email with the same person. The only refer me to the website where it won't accept my claim and directs me to contact customer service which is IMPOSSIBLE. UPS makes it so stressful and terrible to file a claim that the majority of people probably just give up! It isn't about the money anymore it is to have UPS held accountable!!

Class action starting for no posted Information that they have to pack shipment... so Insurance they charge will pay for damaged goods.

I got a tracking notice from UPS that my package was going to be delivered while I was on vacation. It was sent signature required because it was a $4000 purchase. I tried online to change the delivery date, and the website took me in circles. Called the next day, (spent an HOUR on the phone with CS and Tech support) and Customer service said they can no longer change delivery dates over the phone, has to be online. She connected me to tech support. Issue was that my physical address is connected to an old email address, and as it is from a former company I can no longer access that account, but when trying to create a new account, I could not associate the current tracking number. They suggested I contact the shipper and have them change the delivery date. Shipper got back to me, sent me a screen shot that UPS would charge them $55 just to change the delivery date! So, I had to just let them attempt delivery, and figured it would not be left since it was signature required. But, they left it out on my front step, plain view, WITHOUT A SIGNATURE! When I called, all they can do is arrange to pick up the boxes tomorrow... if they are still there.

I was told my package couldn't be delivered, but the ups truck drove passed my house with the address on a sign by the road, clearly visible. No dogs around. It's not even a busy street. It's passed 8pm. UPS customer service has not called me back.

Never use there overnight Saturday delivery service. I have been in business over 54 years and UPS has never once delivered an overnight delivery on a Saturday. Use any other service but UPS, or you will not get your package. I am in the wedding business, and there is "No Tomorrow" when it comes to special event services. If they take on a service to deliver on a Saturday, that is a promise. And when they don't deliver, that is a lie, and a robbery. Now you have to waste more of your time fighting for your refund, not to mention dealing with a very unhappy customer, as a business owner. My clients don't want to hear that UPS didn't deliver. That's on me. I have to take responsibility for my choices to have made the decision to use UPS as my carrier. Never again!

My parcel has the wrong address one number off from mine which is across the street I tried calling UPS to speak to someone to change the delivery address I even created an account to hold at an acess point location I could not do that either. I could not speak to a live person just the bot I was in voice mail hell I hate this company with a passion. WARNING DO NOT USE UPS!!!!