UPSReviews of ups.us

Promised a delivery within 3-4 days and still waiting 16 days and counting ?

If I could give a negative star I would. I have used the UPS my choice a few times to hold packages at the UPS access point so I can pick them up. It is easier for me. The last 6 packages have been delayed 6-7 days and deliveries changed multiple times. This is supposed to be a service that they are providing but it's like their heads explode when you change the delivery to an access point! I spoke with an agent who told me one of my packages was lost, only to receive an email two hours later telling me to go pick it up! They are totally lost, the service is a joke, they are the slowest company in North America and the crappiest!

UPS is becoming a total nightmare. Like playing games with the customers....Worst experience ever!!!!! they won't let you change the delivery date they won't let you leave it at a neighbour they won't let you send it to an access point . If you want to do what any normal delivery company does you need to pay for the choice subscription it's frankly a disgrace. Calling their customer service is a joke. They write notes that nobody reads. I have been waiting a package and they keep changing the delivery attemps. I am literally sittimg at home waiting for the package and the driver wont leave the package. Now, it is coming back to sender. WORST COMPANY...I hope it goes out of business.

I log in and track package and it tells me information is missing and it is stuck at the border. I go online to see what info is missing. No way to tell or contact anyone. Try to call, they stick me in their phone tree for age and after i enter all the dumb tracking info they tell me to check the website or call back later. THANKS! I guess I'll just sit here and see if my valuable packages that I paid $250 to ship ever arrive. Also, I wanted to change my address on their app and they said they will send me a link with a pin to do so. In 5 days. When I went to use pin and change address days later, it wouldn't work. Pretty bad.

I was wondering what happened to UPS when, they first said my package was late, but then, said it would be delivered on Friday March 28th, then it changed to Saturday the 29th. I even signed up for notifications under my UPS account and ZILCH. NADA. Nothing. At 9PM Saturday it said my package would arrive by 1:45 PM.... Yes. Thats about 6 hours earlier. So, I waited and now on Sunday, they are closed. Yet again. UPS has let me down. Are people in Mumbai on holiday on sunday ? Because thats where all the support calls go to. Anyway try FedEX or DHL next time.

Delivery service is ridiculous! I pay for Prime via Amazon and every time Amazon hands off my packages to UPS, they are NEVER delivered per instructions!! Tired of the lazy carriers who fail to do their job!!!!

A big fat zero for 'UPS one of the largest global shipping and logistics companies in the world' 1st delivery 3/4 not announced. Rings the doorbell, 10/15 sec later (video recording security camera) drives away with the package, no time to come to the intercom or door. 2nd and 3rd delivery 3/5 announced. (11:15/15:15) Just before 11 o'clock the same carrier stops in front of the door and immediately drives away in the same fashion as 3/4. Didn't even go to the door, so nothing recorded by the security camera. Neither 4/3, nor 5/3 'UPS has been at your door and what now' note in the mailbox. After about 40' of calling with the 'customer?' service I learned that packages were available at 2 different newsagents. 1 of the 2 indeed had a pile of UPS from today of +/- 60 ... packages on the floor at the front in the corner of his store. Find the packages yourself, the man said, which I refused. Then he found 1 package in the pile, 'one package only' he said. After insisting he found the 2nd package. Total picture: UPS a big fat zero.

Unacceptable Service and Lost Documents I am beyond frustrated and disappointed with UPS. Recently, my husband and I trusted them to handle an incredibly important shipment containing both of our passports and green cards. These are not just important documents—they are irreplaceable, life-changing forms of identification. To our horror, the package was lost. We immediately reached out to UPS, and they opened an investigation, which we appreciated at first. However, after weeks of waiting, UPS told us they couldn't find the package and offered us a measly $100. That’s it. No apology, no real resolution, just an insulting token amount, as if our lives and personal identification were worth so little. This is absolutely unacceptable. The lack of care and urgency shown by UPS is appalling. They did not take our situation seriously and showed no genuine concern for the consequences of losing our vital documents. Their response was dismissive at best. A $100 reimbursement for something as serious as passports and green cards is a slap in the face. We have no idea where our documents are, and now we’ll have to deal with the stress and expense of replacing them, which is no small feat. We will never use UPS again. They clearly do not care about their customers or the importance of the items they’re entrusted with. If you value your important documents and peace of mind, do yourself a favor and avoid UPS at all costs.