UPSReviews of ups.us

Had a package of food that was shipped via UPS The food shipment required refrigeration (distinctly labeled on the box) which UPS totally ignored. Moreover the Jacksonville NC processing facility is without doubt incompetent. They received the package around 3:13 am on 27 Aug and processed it FIVE hours later and then failed to deliver a cold packed package the same day. The package was deliverd early evening on the 28th of August and the food was spoiled. Nothing like a day late and a dollar short. Gross incompetence and lack of caring. I also experienced issues with this facilii logistics as a business owner in the past.

The driver lied on the tracking. He said he tried to deliver and was unable to. I have been sitting here the whole time! I called customer service because this was medication that needed to be refrigerated. They said they would have it to me within an hour to an hour and a half. 2 hours later... Still no package. Called customer service again. They said I will have it in an hour. They will mark it urgent. Guess what? Still no package. Do not use UPS for anything that is time sensitive, requires refrigeration, and is extremely expensive or valuable!!

I ordered an art print from Posterlounge. I received a text message Thurs 24/7 at 10.05 pm telling me it would be delivered tomorrow, Friday. I received a further text message at 11.05pm telling me the same thing. I switched off my phone. Checked my emails next morning, I had received an email the previous evening at 7.25pm saying delivery would be tomorrow Friday. There was a further email at 11.05pm saying the same thing. I stayed home all day and there was no delivery. Checked their tracking details, on the way, in Nurnberg Germany at 09.21hrs on Friday so there was no way it was ever going to be delivered on Friday. Checked tracking today Saturday 26/7 and it's still in Germany at 02.09hrs. It hasn't moved in almost 24 hours. This art print was only available from Posterlounge but I won't make the mistake of ordering from them again.

I insured a UPS art shipment, which arrived damaged. UPS approved my claim, issued a cheque and then sent it to the wrong person. Now they are refusing to reimburse me what I am owed. I paid $235.00 to build a sturdy crate for shipping. It would have been well-protected so it had to have been dropped from a considerable height during transit. It is fraudlent to sell a customer insurance, agree to pay it, make a mistake and pay the wrong customer and then refuse to pay the righful claim. I would not recommend UPS for any shipments.

INCOMPETENT DRIVERS....NEVER EXPECT YOUR PACKAGE ON TIME THEY ARE LIARS!!!!!!THEY SHOULD GO OUT OF BUSINESS!!!!!!

(Aug 13, 2025 - UPDATE): Refunded My Choice Membership then found out they can't fully refund the late package delivery due to costs associated with transportation. So lost ~8.5%. Bottom line is that I paid them ~8.5% of the shipment cost to deliver it in twice the amount of "guaranteed" time for delivery. Talk about a scam... (Jul 14, 2025): Per UPS My Choice account, purchased Guaranteed 2nd Day Air label (for delivery on Jul 10), but letter was delivered in 4 days (Jul 14). Had to call multiple UPS 888 numbers (text/chat is WOT) to: (A) Initiate refund of 2nd Day Air purchase and (B) initiate refund of My Choice membership. Both are pending.

Will update later

They have sent a delivery date several times all different days and times. One second it's expected Monday, then the next Saturday, then Tuesday, then Friday... They also always say it will be delivered earlier than it is and they have to change it to by end of day last second. Always multiple shipping delays for larger items