UPSReviews of ups.us

If you decide to ship with UPS, be prepared for enormous frustration, especially if you purchase insurance through them. You need to listen carefully, as it will be very difficult to understand what the UPS representatives in India or Latin America who handle insurance claims are saying. They'll keep you on the back burner. I've stopped shipping with UPS and am now very happy with my new shipping company. Never again UPS.

Absolutely useless. Customs are sending us emails for packages that have nothing to do with us requesting for information and the email they send from says don’t reply to it so people must be wondering why their packages aren’t clearing and it’s because information requests are sent to wrong recipients. We have received 5 so far, all requesting for additional information to be replied to within 48 hours and they have nothing to do with us!! UPS sort this mess out!

What was once the premier delivery company, has taken a precipitous drop and is quickly approaching the abysmal performance and nonexistent customer service of the US Postal Service. Drivers won't pickup if it's raining because they don't want to get out of their truck. They throw a missed pick up notice out the window and drive away. And there is literally no way to speak with anyone because they put up endless barriers hoping you'll give up. Horrible.

There are no words strong enough to describe the sheer incompetence and indifference demonstrated by UPS in handling this shipment. This package was shipped on August 11, 2025 — and after two full months, it remains trapped in Louisville, Kentucky, endlessly cycling through meaningless “Warehouse Scan” updates with no progress, no communication, and no accountability whatsoever. Throughout this entire period, UPS has provided zero transparency. The tracking history reads like a parody of inefficiency — dozens of identical scans with no indication of movement or resolution. Every attempt to contact customer service has been a masterclass in futility: scripted apologies, empty reassurances, and absolutely no real action. Not a single representative could explain what is actually happening to the package or when — if ever — it will be released. For a corporation of this global scale, such prolonged stagnation and disregard for customer trust is unacceptable, unethical, and frankly disgraceful. It reveals a profound collapse in both operational oversight and moral responsibility. UPS appears to have mastered the art of delay while abandoning even the pretense of accountability. Let this review serve as a warning to anyone entrusting UPS with valuable shipments: if you value reliability, transparency, and basic human communication, look elsewhere. What UPS calls “in transit” is, in reality, a black hole of silence and negligence. Utterly unacceptable. UPS should be held accountable for this logistical farce.

The previous UPS delivery guy for my neighborhood was fantastic. Friendly guy, always brought packages up to my door even though I'm at the top floor of a walk-up, etc. Unfortunately, UPS moved him to a different delivery area. The new guy regularly puts packages in weird places in the building (like, random parts of the lobby that aren't even the mailroom), and that's when he delivers at all. This morning, I got a text notification about a failed delivery attempt for a time-sensitive package, but despite the fact that I had been home all day, including at the time of the supposed "delivery attempt," there had been no knock at my door and nobody had buzzed up to my apartment or knocked on my door — and I know my buzzer was working because non-UPS people buzzed up both before and after the supposed "delivery attempt." I called customer service to tell them as much and to say that I needed the package that day. I was pretty much told, in so many words, "Well, we can tell the driver this, but it may just suck to be you — you may just have to wait. No, we don't care that the package is time-sensitive or that the claimed delivery attempt clearly wasn't actually made." To add to this, when I later checked both my individual apartment's door and my building's entrance, no paper notice was left for a missed delivery, as UPS would typically do if they had actually made a delivery attempt instead of lying about it. I wouldn't have even known that a delivery attempt was (supposedly!) made if it weren't for the automated text notification.

If i could give 0 stars I would. Parcel left UK 9th September, should of been delivered 11th September to my son who is studying in USA. Took weeks to clear Customs but finally 23rd September it did and now suddenly no one knows where it is....Awful service, no one wants to deal with it and now told it will take 10 days to investigate..........first and last time of using UPS !!

I've noticed that many companies, particularly those I order from, have contracts with UPS. Some have replacing FedEx with UPS- very much in vain . I can't understand why this company is so honored. Now, delivery looks like this: every day, UPS sends emails saying the package will be delivered tomorrow, but it doesn't arrive. The next day, the same thing happens, and this can go on for a week or more. I write to the sender, and they reply that they can't do anything. So the question is: why do they need THIS kind of logistics!? UPS is letting down their employers—the shippers— and their buyers. Back in 2020, I read a review about them and now I remember, "UPS delivery people are a whole other race of superhumans. They won't deliver your goods on weekends; they're on vacation, after all, they're important." I agree. It feels like customers exist for the delivery service, not the other way around. With work like this, they shouldn't have any work. A 4-5-day delivery turns into 7-10 days, which is how long I wait for my packages, sometimes longer. On Friday, they sent another letter to the post office saying they'd deliver the package on Monday, but today, again, nothing arrived. Why do they need such employees? If I were the senders, I'd terminate their contracts. How can such logistics be acceptable?

First of all, the estimated delivery time being "by end of the day" is horrible in itself, as it could be at any given moment through the day. Been waiting all day (till past 9 pm) on the day my parcel was supposed to be delivered, rescheduled plans to the day after to assure i was home. They didn't deliver it. The next day, also saying by the end of the day delivery, nobody was home and ofc they delivered it in the morning hours. Luckily my neighbour saw it and picked it up for me but overall horrible experience. Zero up to date communication or notices on the state of the delivery.