UPSReviews of ups.us

Poor service. Avoid at all costs. UPS in the US is probably the first logistics company that’s worse than the state post office. No support email, no chat support, only a callback option. Trying to pay import duties? Good luck with that. After the third redirect I was given a 35-minute wait time and still never got connected. Absolute madness.

This is Unbelievable but I ordered a replacement engine hoist from Amazon and they only ship it UPS. Well for the second time UPS managed to Damage the engine hoist and make it undeliverable. How do you damage a 200 pound steel engine hoist to the point it cant be delivered? They then reported it damaged and undeliverable to Amazon But closed the case by saying they had proof of delivery. I am amazed that a company with such poor performance can even stay in business.

Ronny reddy the so called manager at Legacy East is very rude and disrespectful towards the customers . He has no sense of respect. Someone that is disrespectful should not be allowed to work there and needs to be terminated.

HORRIBLE EXPERIENCE. I would give UPS zero stars if I could. I waited at home all day for my designated delivery window. The driver said they attempted to deliver and I wasn’t home but that is an outright LIE. The driver never came and never left a notice on my door. I ordered Apple devices valued at $1,000 that I am now responsible for

UPS is the worst, most incompetent, most disorganized, and the most nasty and cold-hearted Company that I've ever encountered, or ever heard of in these 64 years that I've been living on this Planet! On November 5th, 2025, I sent a hand-made gift from me from Windsor, Ontario, Canada to my friend who lives in Texas in the United States. First of all, the gift traveled all across North America before it even got to him in Texas, and then, when it finally arrived to my friend in Texas after 10 days, it was all damaged, and then, when UPS returned to my friend's house to photograph the damaged gift, UPS then took it back with them and left, claiming that they need to inspect it, and then, UPS never returned it, and now, UPS is claiming that the parcel is now LOST in their system. LOST IN THEIR SYSTEM?? How can this be? So, the $316.79 that I paid up front here in Canada to ship the gift to my friend on Wednesday, November 5th, 2025 is NOT being reimbursed or refunded by UPS back to me, and, the Parcel is listed as: "LOST IN THEIR SYSTEM", and now UPS is charging my friend an additional $89.97..... WOW! This is worse than any nightmare! What could be worse than this? I (the sender) spent $316.79 up front to ship the parcel to my friend in Texas, and my friend in Texas (the receiver) is also being charged $89.97 all while the package was damaged, and then lost, and, UPS refuses to send any refund at all, while the parcel was damaged and lost! WOW! What the hell kind of company is this? If I could give them ZERO stars out of 5 stars, I'd give them ZERO STARS! UPS IS ABSOLUTELY PATHETIC and DISGUSTING!!! signed, Mr. Frank Catanzaro Colchester, Ontario, Canada

UPS failed to pick up a bio sample from me to send to a lab on time. The sample is now too old. Therefore, I might die from cancer. I tried to file a complaint with a UPS manager, but they insulate themselves and make it impossible to talk to them or to get any satisfaction. I condemn this company!

I shipped out a birthday package to our daughter within the same state and it was immediately lost within 20 miles of two UPS facilities. The Niles, MI store is one to stay away from. We shipped one other item earlier this year and it too was lost! How can this happen? We do not ship things often. It has to be fraud/theft from Niles to St. Joseph MI. How can we ship 2 items and both are both lost in a short period of time?

Late delivery, don't come on day agreed upon, driver "couldn't find my house". I live in a normal suburban area with clear road markings and the houses are numbered. Still haven't gotten my package.