UPSReviews of ups.us

I've been a My Choice member for 2 years and the service is AWFUL. The access point I'd chosen went out of business, yet I couldn't update the location via the app or the website for over a year. And when I would have packages redirected to a different UPS store, they'd charge me $5 to $15, saying the access point pickup didn't showing up on their end, despite the app saying it was free. They'd demand a fee and said I had to contact UPS the BRAND for a refund. Next, I spend hours trying to get through the system to talk to a human, only to get redirected multiple times back into the AI. Even if the agent gives you a direct number fo rbilling, you get sent back to the AI system. Eventually, after 2+ hours, a human UPS agent just shrugs, says that's the franchise charging, and refuse to refund me anything, while still taking my $19.99 yearly membership fee. More than once. The stress cherry on top was when I was cancelling my account, the agent asked for the exact amount I paid for my membership as "proof." I said $20, she said that wasn't it, and had me hunt all over my accounts and bank statements for.....$19.99. Lmfao. My Choice: not only useless, but downright stressful. Don't pay for stress, ppl.

UPS my choice premium does not always work. Stick with the free version, no sense paying for a service that may or may not work. I upgraded and paid for the premium service so I would know when I have a package coming to me. Well that didn't happen so I asked for a full refund for my amount just charged to me on 3/27/26. Nope only getting a partial credit, and I have not received it yet so who knows. Again UPS MY CHOICE PREMIUM is not worth the upgrade

I shipped 6 boxes from TX to FL. UPS driver kept saying that they needed gate access for delivery. There is no gate at subdivision. I reached out to UPS where I was told that the boxes would be stopped from delivery. Did not happen. I had to pay an additional $7.99 per box to be rerouted to a UPS Access Point for pickup. One of my boxes was delivered somewhere and no one knows where it is. You try to file a claim on the website and it wants all your bank info for Zelle. Not happening. I also reached to the UPS store I used to send the boxes. No reply. So box is lost. Next time I will just use the post office.

If I could give a negative score I would. They showed up late day one, said I wasn’t there to sign, yeah because I had work. Day 2 wouldn’t let me reschedule delivery so got me again. Day three I took a pto from work sat at home from 9am to 9pm and they gave me nothing, never showed. And now today I have to work again and it’s final attempt with no one to offer me help on their end. Should just close doors instead of doing such a poor job

The treatment of their business customers is awful. Use to be a good company.

I spent 2 days waiting for the package because they refused to leave the package at the front door. I literally had to wait outside for hours just so they didn't leave with the damn thing. If I had known Michaels shipped UPS I wouldn't have ordered the damn thing. Screw ups.

They delayed my package because of “severe weather” even though the roads were perfectly fine to drive on and now my package is getting here too late! 😡

I was supposed to get a delivery, but due to work I was not available. After tracking, I was supposed to receive the package after 2 days and was getting updates. I waited for a package for 8 hours, constantly climbing 2 floors up/down and they just decided sending a message to inform wasn't unnecessary on further updates. It's 21st Jan 2026 and today NO UPDATES on my package!!Very disappointed!!