Upper Appliance RepairReviews of upperappliance.com

One of their repair techs came out less to two months ago to replace my water pump in my front load washer. The repair went as planned but the tech unknowingly didn't put all the parts and pieces back properly. After a few wash cycles the machine started leaking which progressively got worse. I could see that the metal ring that holds the front rubber gasket on wasn't seated properly and had started coming off (through the drum vibrations). It takes a special tool to pinch the ring together and push it back into place. A two second fix if you have the right tool. The customer service rep said my technician didn't take off the metal ring. I told him I was standing right next to him when he took it off. They wanted to charge me for a full trip charge on something they did incorrectly the first time plus try to sell me a new rubber door gasket. Very disappointing and quite surprised they responded this way!! I definitely won't be calling them back for any other appliance repairs in the future.

Complete failure to resolve our appliance issue. Complete lack of confidence in company to honestly communicate and follow through. Dishonest and unethical business practices. First issue was Technician did not speak English, nor have another means of communicating. At time of house call on 19/17/25 we conveyed issues with refrigerator needing repair but technician did not seem to understand, it was unclear. Technician took a $200 deposit to repair refrigerator. We did not receive any communications from company for more than a week. I called company and asked for an itemized estimate for refrigerator repair. On 10/31/25 we finally received an estimate, with no details and no itemization. It became apparent from estimate our two repair requests were not addressed and the cost was projected to be $500. This was a red flag something was not right. They appeared to be charging us for work not needed and failing to fix our two concerns. On 10/31-2025 I called and sent an email that we were canceling refrigerator repair and required our $200 deposit refunded. In summary we lost confidence in company to do repairs needed at a fair price. Their inability to diagnose problems and communicate. We filed a BBB complaint, company lied and refused to issue refund of deposit. No resolution has been reached, no refunding of our deposit, less service call fee.

The Upper Appliance Repair technician was thorough assessing the refrigerator/freezer problem. His first recommendation was to replace the condenser. Upon consultation with his manager there were additional recommendations to rectify the problem. The technician was directed to examine it further and determined with some minor replacements would probably work. End result: the refrigerator is running like new without replacing the condenser. Overall problem solved and repaired. The savings for us was about $800 without replacing the condensor.

I used these guys in NJ to diagnose an ice maker issue. The misdiagmosed the issue....saying I needed a brand new ice maker, for $550 and then after they left and took my deposit, the ice maker began working. The did not refund the full deposit claiming shiipping fees and some other nonsense for the parts they said we needed.....when we didnt. Go elsehwere.

Fantastic service! I reached out to this appliance repair company to fix one of my household appliances, and I couldn’t be happier. They were super professional, arrived on time, and got the job done quickly. Everything is working perfectly now. Highly recommend their friendly and reliable service!

The worst company that i have ever used personally and dispatcher very rude and irresponsible, i wanted to mark the director of this company Nadir, he implied the most uneducated people to the phone calls. They do not even know how to speak with people properly. Hate from Houston!

The technician, Sammy, gave me a new hope that there is knowledge, honesty, and integrity in an service area where many times this is not the case. Sammy was professional, listened to my concerns, and solved my problems. I have already made family and friends aware of how pleased and impressed I was, and I will definitely be using Upper Appliance (and Sammy specifically) for any future needs I might have!!!

They're overpriced and lied about military discount. When i made the appointment i already told them what the problem was. They wanted to charge $385 to replace $35 suspensions on my washer. Ordered parts on Amazon installing it myself and saving myself a whooping $350.