Upper Appliance Repair provides commercial and residential appliances repair services in Houston and nearby areas. We offer same-day repair services. We’ll get your appliance functioning properly again as quickly as we can.
Upper Appliance Repair (upperappliance.com) has 43 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Sharon O.
They misdiagnosed the issue with my dishwasher. i payed for the new part & labor they recommended, only for my dishwasher to still not work properly. They didn't even correctly install it back under my counter. They also didn't clean up the debris/dust left behind after repair work. The technicians were kind, but didn't take the time to fully go through steps to properly diagnose. I would not recommend.
Todd C.
One of their repair techs came out less to two months ago to replace my water pump in my front load washer. The repair went as planned but the tech unknowingly didn't put all the parts and pieces back properly. After a few wash cycles the machine started leaking which progressively got worse. I could see that the metal ring that holds the front rubber gasket on wasn't seated properly and had started coming off (through the drum vibrations). It takes a special tool to pinch the ring together and push it back into place. A two second fix if you have the right tool. The customer service rep said my technician didn't take off the metal ring. I told him I was standing right next to him when he took it off. They wanted to charge me for a full trip charge on something they did incorrectly the first time plus try to sell me a new rubber door gasket. Very disappointing and quite surprised they responded this way!! I definitely won't be calling them back for any other appliance repairs in the future.
Beverly S.
I like to do business with local companies. I call this company because when I googled appliance repair near me, it came up as local. When the repair tech came out, I had to tell him how to remove the upper cover of the fridge. He also needed to use my step stool and my flash lights He said he needed to order the a part and it would take 3-7 days. In 4 day he came back out with the part. He did not know how to even pull the refrigerator out to work on it. My husband had to show him where it was screwed to the anti tip board. On top of all this he spoke broken English and had to use a translator on his phone to communicate with us. He installed the part and although the fridge is working so far, I have to say it was very stressful as we thought this person had no idea what he was doing. Also the part is only guaranteed for 3 months. The company is located in TX. I’m in NJ. Not even close to being local.
