UpLabs.comReviews of uplabs.com

Response from UpLabs.comNov 21, 2022

Hey Bryce, we’re sorry to hear you feel this way. We had a chance to take a look at our email exchange with you to understand exactly what issue you had with our platform. As we explained there, only received a subscription cancelation request on November 18, 2022. This was after your payment for the month of November had gone through. Cancelation requests only take effect in the future, since per our policy, we don’t offer refunds on subscription payments. We did, however, offer to restart your subscription until the end of the original subscription period, although at the time of cancelation you confirmed your services would be interrupted right away. You responded to us that you’d be processing a chargeback and we explained that we’d be following our policy.

Response from UpLabs.comNov 21, 2022

Hey Monica, Sorry to hear about your experience. If you're still having problems with your password set-up or change, please reach out to us on our regular support channels so that we can have a look at what's up with your account. We'd be happy to help!

Response from UpLabs.comNov 21, 2022

Hey Jaspreet, we’re sorry to hear you feel this way. Our subscription plan, as is standard for most other companies, works on an automatic renewal basis. Users consent to this when originally signing up. You signed up for a yearly membership, so your subscription is automatically renewed yearly. We give users the chance to commit to a yearly plan and save money compared to shorter-term commitments. But this means users are committing to our services for a year each time their subscription renews. You’re free to cancel your membership at any time and stop future payments. As such, we don’t offer refunds on subscription payments. This is standard procedure for most companies. Our terms and conditions are available to users when they sign up but we’re happy to hear any feedback about how to improve them. Thanks for sharing your experience!

Response from UpLabs.comNov 21, 2022

Hey there, we’re sorry to hear about your experience. We’d love to be able to shed some light on this issue but unfortunately, without knowing your name or information, we’re not able to find you in the system. This could have been what happened when you reached out to our support team as well. But you’re welcome to contact us at [email protected] again so we can get to the bottom of this!