UpLabs.comReviews of uplabs.com

Response from UpLabs.comMay 20, 2024

Hi Natalia, Thank you for reaching out to us. We've checked with the team, and the issue has already been rectified with the team. Let us know if you have any additional questions!

Response from UpLabs.comApr 2, 2024

Hi Lilas, firstly, we apologize for the way you're feeling about your experience. As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this so that we can ensure a high standard of the resources that are being provided under the Premium subscription plan. But this wasn’t your case, we didn’t receive any reports from you prior, so we're unable to refer to your claim about projects being fake, incomplete or mediocre. We'd be happy to have our support team review your case and check the products you were having problems with if you wish. You’re welcome to contact us at [email protected] so we can get to the bottom of this! Thanks for understanding.

Response from UpLabs.comDec 11, 2023

Hello Arseny, Thank you for reaching out to us. We've checked with the team and the customer support team is actively working on removing the submission that you've reported as fraudulent to us as we take the copyright infringement very seriously. We've also reached out to the creator who has claimed your work as theirs to understand what has happened on their side. Best, UpLabs Support Team

Response from UpLabs.comOct 4, 2023

Hi Larbi, we apologize for the way you're feeling about your experience. We understand the disappointment regarding the refund expectations for your purchase. We've reviewed the submission with you and the team and the product you've purchased indeed consisted of 3 screens matching the product preview images. As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this. But this wasn’t your case, we didn’t receive any reports on the designer's work prior. Thanks for understanding.

Response from UpLabs.comJun 22, 2023

Hi Nemiz, we apologize for the way you're feeling about your experience. We understand the disappointment regarding the refund expectations for your subscription payment. We'd like to clarify that, according to our terms and conditions, refunds on subscription payments are not offered. However, we can make an exception in your case by offering to cancel your subscription immediately while ensuring you would still have Premium access until the end of the original billing period. We regret any miscommunication that may have occurred and apologize if we did not receive any prior reports from you regarding this issue. Thanks for understanding.

Response from UpLabs.comJun 22, 2023

Hi Syed, We're sorry to hear about your experience. Providing excellent customer service is our top priority, and we apologize for any inconvenience you may have encountered. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

Response from UpLabs.comJun 22, 2023

Hey Vlad, we’re sorry to hear you feel this way. As we’ve explained via email, we don't offer refunds on subscription payments as per our terms and conditions. We've reviewed the product you were not happy about and confirmed with you that it's an editable source file that matches the description and the preview on the website, thus your claim about a PNG file is not correct. As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this. But this wasn’t your case, we didn’t receive any reports from you prior. Thanks for understanding.

Response from UpLabs.comNov 21, 2022

Hey Arun! We’re sorry to hear you feel this way. We let the users know during the unsubscription process that the moment they unsubscribe, they will lose immediate access to Premium. As per our terms and conditions which are available at all times on our website, we don't offer refunds on subscription payments, unfortunately, We did offer to restart your subscription until the end of the original subscription period. Also, to clarify, we do specifically inform subscribers during the subscription process that they are purchasing is renewed with automatic recurring payments. But thank you for your feedback, we'll be happy to take it into consideration and see how we can improve our subscription alert system!