UphealReviews of upheal.io

EDIT: Customer service reached out within 1 business day and fixed the error. I meant to leave a review since then. The app is fantastic I continue to use it in session daily and don't worry as much as a provider about missing "details" in session. I have to update simple things you can't "hear" such as presentation-affect however everything else is captured well. Definitely 5 stars both for the service and the product itself. Loving the app not loving they double charged me a hold when I confirmed my first month in the app for billing. If they had done this for a year I will be pissed. Also not happy the hold is twice for 10 days. Features are great so far.

Easy to use, good customer service. I can tell they are continually developing to make it more friendly and more useful for therapists of all kinds. I find the notes to be comprehensive and insightful and even help me develop my own approaches to working with clients.

Upheal offers many features that other AI clinical note takers do not. The analytics set Upheal apart, the formatting of their notes with some customizeability, and more. However, the feature that, to me, sets Upheal apart from other AI clinical note takers is how well it detects who is the client and who is the clinician. I've used many at this point, and Upheal is so far, by far, the best at not putting things in notes that shouldn't be there. This is truly huge. When mental health providers pay for a service, it is supposed to make their job easier, not more tedious or create unnecessary errors that wouldn't have been there while taking notes traditionally. Upheal wins in that arena as far as I can tell.

Upheal is a great product. I really like how easy Upheal is to use and that it allows therapists to turn off opting in to training the LLM. I must say that comparing Upheal's customer service to my experience with another tech company on the same issue, I am even more appreciative of Upheal. To me, it matters most how a company treats its customers at the moment they most need help. And so five+ stars to Upheal!

Upheal has been a wonderful support in my clinical practice. The ease of use and the accuracy of the notes allows me more time to focus on my patients and have a better work life balance. Their support has been beyond any I have ever received. They seem to genuinly care about me as a user and any concerns I have. They are incredibly prompt and helpful. I love that they hold a SOC2 certification and the knowledge that they do everything they can to keep data secure. Increadibly grateful for this company.

They have been highly responsive to my questions and need for help with the program. It has changed my life as a therapist and cut my notetaking in half or more. The different templates they offer and the direct script and analytics have also helped my practice!

Upheal has revolutionized note-taking and honestly saved hours of the tedious side of our role. I love the program's flexibility, which includes the different formatting types, and the ability to customize and fine-tune the notes to my needs. I can be more present in my sessions by focusing more on my client than my notes. Additionally, the client summary has been helpful in both closing and reflecting on the session with the client and in providing them with a written summary of discussion and next steps.

Upheal is very easy to use and has an extremely short learning curve. It has saved me hours every week doing my progress notes. I used to dread doing my progress notes and put them off which caused me increased anxiety. It now takes me minutes to do my progress notes and I actually enjoy it. Really. My progress notes now reflect what happened in my sessions more accurately and I feel confident that they will meet the criteria if I am audited. Upheal is more expensive than some other similar programs but it's well worth the money. I paid for a year's subscription for Mentalyc but couldn't figure out how to use it even after spending 45 minutes with a team who tried to help me. They have a no refund policy so I'm out that money but the program was basically useless to me. Don't waste your money.