UPC codes not working on amazon
Error code 8572
You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. Using incorrect UPCs, EANs, ISBNs, ASINs or JAN codes is prohibited and it can result in your ASIN creation privileges being suspended or permanently removed. Please ensure you are always using the appropriate UPC, EAN, ISBN, ASIN or JAN code when listing a product. If you have reached this message in error, please contact Seller Support
Response from UPCs.comMay 2, 2021
Hello, glad to help, this is a common error and can be easily resolved, please contact our support at [email protected]. Thanks.
JM
Jeffery M.
Please do not use SNAP...
We purchased thousands of UPC codes. Most of them were already in use on Amazon. It took WEEKS to get someone to finally send us new UPC codes. If you want UPC's please email me and I'll get you much better companies to work with. Companies that have said they hear the complaints from SNAP on a regular basis. Please. Don't. Use. Them. If you care about your business.
UPDATE: We were given new UPC codes and those are already in use as well. Complete waste of our money.
Response from UPCs.comFeb 6, 2021
Sorry to hear about your issue. Please reach out to us and we will gladly help solve the issue.
We sell daily to business worldwide and guarantee our codes will work or money back. Some orders do have more specific troubleshooting requirements, but in the vast majority of cases the codes will work fine. Again, apologies about any issues and reach out to us so we can help you further.
HH
Hawker H.
Horrible customer service
We did reach sales@snapupc,com, and not sure is there any other way to escalate. but no RESPONSE in over 72 hours. Poor customer services after repeated updates. We sent order# (multiple times) with screenshots of emails, issues etc.
Response from UPCs.comOct 29, 2020
Hello, did you email us at [email protected]? We respond to all emails within 12-24 hours. We're glad to help. Send your order # and issue and we'll assist.
AK
ARAM K.
TOTAL SCAM!!!
TOTAL SCAM!!!
I bought dozens of UPCs from SnapUPC and NONE of them work on Amazon. THEY HAVE NO PHONE NUMBER! Zero support. I emailed them and over a day later, they just emailed me back a link to their FAQ page! After that, they didn't respond to any of my emails. I lost a lot of money because of them!
Response from UPCs.comOct 14, 2020
Hello, did you email us at [email protected]? We respond to all emails within 12-24 hours. We're glad to help. Send your order # and issue and we'll assist.
SU
superpennster
30% of our purchase are fake UPC codes
First time SnapUPC user. 30% of UPC barcode purchased off this scam site didn't work. There are already duplicated UPC taken on Amazon and Amazon won't let us list our products. This cost me much more money than what I paid for the barcodes - because we trusted this website we've already printed and attached the barcodes to thousands of our product. A very horrible experience for a small business devastated by the pandemic. STAY AWAY.
I don't need my money back. Like I said the bigger cost is not from purchasing the codes, it's the production cost to redo my packaging - that's in the thousands of dollars. Are you going to pay me back that cost? I've already sent multiple emails requesting GS1 certificates and no response that's why I had to do a review here.
Update 1: funny only AFTER I posted this review I got a response from a different guy claiming he'll help provide GS1 certificate. Let's wait and see. If you guys do solve the issue, I'm more than happy to retract this negative review. For now, I won't provide my case info linking this case to my UPC order, because you need to solve all of your customer complains not just the ones diligent enough to post a public review.
Update 2: Confirming SnapUPC won't be able to provide GS1 Certificates for failed UPC codes. After rounds of back and forth, their customer support just kept deflecting my request and only offered me new codes - which I have stated is useless to solve my issue. Also since then I've done more research on this issue (Should have done it in the first place I know) this is not only a SnapUPC issue and there are many these sketchy UPC wholesalers out there potentially only using random UPC code generators without GS1 approval. I did find other reliable sites with higher price tag but can't post it here since Trustpilot doesn't allow links. In summary, it's a hit or miss situation. Feel free to buy it from SnapUPC but always test it immediately after your purchase before applying your codes to your package.
Appendix - Amazon Rejection Letter FYI
Hello from Amazon Selling Partner Support,
I understand you are having issues while creating new products using your UPC codes.
Please provide relevant proof to validate the UPC/EANs.
In order to ensure an enjoyable shopping experience and to protect how brands are presented on Amazon, it is essential that we have accurate data associated with products in our catalog. For this reason, we ask you provide proof of the authenticity of the GTINs you are using via one of the following methods.
If you are the owner of the brand you are selling, please provide:
* A copy of the certificate issued to you by GS1 showing your legal entity and associated GTIN prefix(s).
* Proof that the legal entity on this certificate is related to your brand such as a trademark registration or website which displays your products or brand and its relationship with the UPC/EAN owner. (We only consider official websites owned by the brand, manufacturer or the UPC/EAN owner - the affiliation should be clearly called out)
If you are not the owner of the brand, please provide:
* A copy of a letter or legal agreement from the manufacturer, or brand stating that the GTIN you are using to list this product is valid and owned by them OR that you are allowed to use your own GTIN to sell unique products with their brand. If you are using your own GTIN, the letter should establish that there is a relationship between the legal entity associated with your prefix and the brand. The email or letter must also include the point of contact at the brand or manufacturer that Amazon can contact to verify, this can be found in the footer of the email or indicated in the text. If you are using your own GTIN to sell unique products with their brand, please provide a copy of the certificate issued to you by GS1 showing your legal entity and associated GTIN prefix(s).
Our GS1 Policy
We verify the authenticity of product UPCs by checking the GS1 database. UPCs that do not match the information provided by GS1 will be considered invalid. We recommend obtaining your UPCs
directly from GS1 (and not from other third parties selling UPC licenses) to ensure the appropriate information is reflected in the GS1 database.
Thank you for selling with Amazon,
Response from UPCs.comOct 9, 2020
Glad to help, please send us your order # and issue and we will help. We have a guarantee that all our codes work on Amazon or money back.
If you are not completely satisfied we would help resolve the issue or provide a full refund. Please contact us immediately at [email protected] so that we can resolve this issue right away.
We've sold millions of codes to over 100,000+ happy customers. If our product doesn't work as advertised for you then you will get your money back so it's 100% risk free. We're confident however that we can resolve whatever issue you might be having.
AK
Alina Khan Pakistani Q.
This is a scam
This is a scam.
UPC code never work at AMAZON.
SnapUPC contact me back asking more information to reslove the issue otherwise they will refund my money back.
After getting all information they never get back to me or hear from them about my refund.
Response from UPCs.comOct 3, 2020
Glad to help, please send us your order # and issue and we will help. We have a guarantee that all our codes work on Amazon or money back.
If you are not completely satisfied we would help resolve the issue or provide a full refund. Please contact us immediately at [email protected] so that we can resolve this issue right away.
We've sold millions of codes to over 100,000+ happy customers. If our product doesn't work as advertised for you then you will get your money back so it's 100% risk free. We're confident however that we can resolve whatever issue you might be having.
AK
A K.
Don’t use this website!
Don’t use this website!! They sold me recycled upcs that gave me errors when I went to list my items. They offer zero customer support and don’t issue refunds whatsoever. I provided evidence of the issues upon request and was left hanging. Will need to go through my credit card company to dispute the charges. Completely fraudulent and deplorable business.
Response from UPCs.comAug 31, 2020
Glad to help, please send us your order # and issue and we will help. None of our codes are recycled.
We have a guarantee that all our codes will work and we will resolve any issues that arise. If you are not completely satisfied we would help resolve the issue or provide a full refund. Please contact us immediately at [email protected] so that we can resolve this issue right away.
We've sold millions of codes to over 100,000+ happy customers. If our product doesn't work as advertised for you then you will get your money back so it's 100% risk free. We're confident however that we can resolve whatever issue you might be having.
KK
Ki K.
Steer clear from this company
Steer clear from this company. They don't have a refund policy for their BLANK labels which should have been a red flag for me.
Their label measurements on their website never stated the core size. After explaining this and the incompatibility with my printer to Eric D, he refused to exchange or refund the order of labels I purchased. And now he has completely ignored my e-mails.
Highly recommend everyone to do business elsewhere.
Response from UPCs.comAug 28, 2020
This customer ordered a Blank Label roll and then decided they needed a different size. We offered a discount to re-order but wouldn't accept it. We're glad to help you get the size you need, but this was outside of our control.