Phone CompanyReviews of upcentral.io

Response from Phone CompanyApr 29, 2024

Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and the confusion regarding the charges incurred during your free trial. We strive to make our trial conditions clear, and as part of this effort, we provide a pop-up notification when actions that could result in charges are initiated. This is designed to inform customers that by changing and/or selecting more than one number, adding additional user(s), and/or registering for the text messaging A2P campaign during the trial, it automatically upgrades the account to a paid version. We understand that this might have been overlooked, and we sincerely apologize for any inconvenience this may have caused. We value your satisfaction and are here to ensure a resolution that helps. If you haven’t already, please reach out to us at [email protected] so we can discuss this further and find a satisfactory way forward. Your experience matters to us, and we're committed to making it right. Thank you for bringing this to our attention. We look forward to the opportunity to serve you better in the future.

Response from Phone CompanyApr 29, 2024

Thank you so much for taking the time to leave us this amazing review! We are thrilled that you find our app straightforward and easy to use. Our team has worked hard to create a user-friendly interface that enhances communication effectively, and it's rewarding to hear that it has made a positive impact. Your feedback helps us continue to improve and provide the best experience possible for our users. If there’s anything more we can do to assist or enhance your experience, please let us know. Thanks again for your kind words and support!

Response from Phone CompanyApr 29, 2024

We're so grateful for your review and thrilled to hear about your positive experience with UpCentral.io! Making our service user-friendly while offering a wealth of useful features is a priority for us, and it's fantastic to know that we've succeeded in making things easier for you compared to other services you've tried. Your shout-out to our technical support team is much appreciated. They work tirelessly to ensure that any issues are resolved promptly and that your experience remains smooth. It’s great to hear that their efforts are making a difference! Thank you for choosing UpCentral and for your willingness to share your thoughts. We're here for you anytime you need support or wish to adjust settings—it’s all about providing you with the flexibility you need. We look forward to continuing to serve you with an A+ experience!

Response from Phone CompanyApr 29, 2024

Thank you so much for your kind words! We're thrilled to hear that you appreciated the simplicity of our service and the quality of our customer service. Our team always strives to deliver an exceptional experience, and we're glad we've met your expectations. Looking forward to serving you again soon!