Angela W.
Redemption Problems
THEY ALLOW ME TO TAKE THE SURVEYS. WOULD NOT ALLOW ME TO REDEEM MY PRIZE

Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.
Unlock Surveys (unlocksurveys.com) has 117 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 87 reviews with 1 star · Clear filters
Angela W.
THEY ALLOW ME TO TAKE THE SURVEYS. WOULD NOT ALLOW ME TO REDEEM MY PRIZE
Jack D.
This is a scam they simply do not payout The FTC and Illinois Attorney General need to investigate them for fraud Ticket numbers 100352803 100353197
Response from Unlock SurveysJun 23, 2026
Hi Jack, Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry. Thanks for being a valuable member of the Unlock Surveys community. Thank you, Unlock Surveys Team
Javier Alberto Grimaldi V.
I have been a member of the unlock surveys community since 2022 and have completed hundreds of surveys always sticking to the rules and being truthful as well as consistent, you would think that it might protect you from being banned from their website but actually it doesn't, on June 1, I was answering a survey and suddenly I got kicked out from the unlock website, then I tried to log back in and I had lost access to my account altogether, I have repeatedly reached out to support tickets ( 1000352190, 1000352037, 1000352034) , but it's useless they either don't respond at all or give a generic answer wich shows they haven't even bother to read my messages, I sincerely would like some help to get access to my account again, right now I am very disappointed about this company, ghosting a longtime contributor is highly disrespectful and speaks volumes about how the company treats panelists
Marilyn
Unlock will not honor my reward points. The only way to reach them is by email which I have been doing. I still cannot redeem my points. They send emails asking for the same information over and over and do not resolve the issue. Taking these surveys is a waste of time if you are trying to earn rewards. What a scam!
Bertie
As of 06/10/2026, i have received a very favorable response and points have been rewarded for those lost. I greatly appreciate this. I love the surveys in this app and hope to continue on it. Thank you again! Very frustrating! Have had points taken away after added to my account in what they call " reconciliation". No reason given. They said, " we need to maintain our credibility". Have been waiting weeks after filing complaint. No response. Have other surveys i have completed and gotten screwed out of points that has been 16 days with NO RESPONSE". Surveys are usually very interesting (especially their movie/TV show trailers that can be 60 minutes). Support is non existent. First step in "credibility" is responding/fixing problems after complaints.
Response from Unlock SurveysJun 10, 2026
Hi Bertie, Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry. Thanks for being a valuable member of the Unlock Surveys community. Thank you, Unlock Surveys Team
Jeff
Had to register to earn a $5 welcome bonus. Put in all my information and site says I earned 5000 points ($5 equivalent) but I need 2500 points to cash out. Total garbage! I closed my browser and reopened the site, and my 5000 points are gone. No contact link on site...being a scam site, why would they. Too stupid...'No contact link on site'. So they act like they're concerned and ask for a service ticket number. Hey, there isn't one because you make sure there aren't any.
Response from Unlock SurveysMay 18, 2026
Hi Jeff, Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry. Thanks for being a valuable member of the Unlock Surveys community. Thank you, Unlock Surveys Team (May 19) Hi Jeff, We would love to look into your account issue and help get it resolved. If you have not already reached out, please reach out to our Member Support team at [email protected]. One of our rep will be in touch with your to investigate the issue with your account. Thanks for being a valued member of the Unlock Surveys community. Thank you, Unlock Surveys Team
Sabrina M.
Received an invitation to try them out and did a couple of surveys. All of a sudden, I received a message that my account was deleted for suspicious activity. Ummm ok? Glad I didn't waste too much time with them before getting scammed.
Response from Unlock SurveysMay 18, 2026
Hi Sabrina, Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry. Thanks for being a valuable member of the Unlock Surveys community. Thank you, Unlock Surveys Team
David A.
I successfully completed their 2500 threshold and it now says I cant access my rewards. My ticket # is (1000347922). I try to redeem and it conveniently says "website can't be reached"
Response from Unlock SurveysMay 18, 2026
Hi David, Thank you for reaching out, and please accept our sincere apologies for the delayed response. Our support team has replied to your ticket (#1000347922). Please let us know if you need anything else. Thanks for being a valued member of the Unlock Surveys community. Best regards, Unlock Surveys Team