Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.
Unlock Surveys (unlocksurveys.com) has 117 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
unlocksurveys.com
Website
unlocksurveys.com
Category
Research & Development
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I did a survey that was up to 2000 points can't remember the exact points like a month ago, tiil this day I stii haven't recieved my reward what i got that day was your hustle bonus rewards and the likes. I messaged support and got an Automated reply and that was it
Response from Unlock SurveysJun 2, 2025
Hi George,
Thanks for sharing your feedback and we are sorry to hear you had a bad experience with one of our surveys. We would like to assist and look into the issue for you. Can you please share the ticket number as that would help us in locating the ticket you submitted to our support team?
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
CO
Consumer
Worst website for surveys…
I’ve completed three surveys and never receive credit for one. I’ve emailed them three times showing them screenshots of my completed surveys and still no response. The three surveys I completed I would’ve been able to cash out but now it’s impossible if nobody responds to your emails. I unsubscribe three years ago. I couldn’t remember why but now I do. Why did I join again?
Response from Unlock SurveysMay 8, 2025
Hi,
We are sorry to hear that you had a bad experience with completing surveys and not receiving points. All completed surveys by members should automatically be granted points by our system, unless the system experienced a technical glitch. We would like to understand more and help look into the issue for you. Since you have already reached out to our support team, can you please share the ticket number so we can have our team look into your request?
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
DH
Donald H.
How do you give your customers accurate information if you're directing the answers
They kick you out of surveys when you're almost finished with them with no compensation. If the videos don't freeze you out. It's very pathetic that you have to answer the questions with answers you think they want to hear instead of your truthful answer how are the companies hiring you getting accurate information if you keep kicking people out. Scams everywhere now days
Response from Unlock SurveysApr 29, 2025
Hi Donald,
Sorry to hear that you had a bad experience with completing one of our surveys. We would like to understand more and help look into the issue for you. Please reach out to our Member Support team at [email protected] with the necessary survey details and the issue you encountered. One of our support rep should be able to assist.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
98
988374
I have sent repeated emails because NO…
UPDATE: After all this, I provided Unlock Surveys with my ticket number. Their response: Support (Unlock Surveys)
Apr 22, 2025, 13:16 PDT
Hi Kyrie-Inn,
Thank you for reaching out to support. Due to an unusually high volume of requests, we’ve been working diligently to respond to all inquiries. We apologize for the delay in our response.
We’ve identified the issue on our end, and it is technical in nature. We are currently working with our team to resolve it. We will get back to you shortly with an update. Thank you for your patience.
Best regards,
Unlock Surveys Support Team
IT IS A WEEK LATER WITH NO FURTHER COMMUNICATION OR RESOLUTION. This began over a month ago and is completely inexcusable at this point.
I have sent repeated emails because NO COMPLETED SURVEYS I've taken over the last year have been credited, which I only recently discovered while checking my reward points. WHAT. THE. HECK. The daily polls were credited. I can't even tell you how many surveys I completed successfully.
I've received no answer or response other than the initial autoresponder on March 31. I continued to remind them four more times that they need to investigate and respond. Crickets. It's now April 19. Still nothing. If you plan on responding, Unlock, DO NOT tell me to use the email, because obviously you don't respond. That should have happened after five attempts. SHAME ON YOU.
Well, apparently it takes a negative review to get ANY response. The ticket/case number is 1000302781.
Also, your site DID recognize every completed survey and FAILED to add the points. Congratulations! You have completed xxx survey and xxxx points will be added shortly is more or less the response I got every time I SUCCESSFULLY completed a survey so please don't tell me it registers automatically when obviously it didn't, even WITH that message and page post successfully completed survey. Have you realized yet what your other reviews look like across the internet?
Response from Unlock SurveysApr 22, 2025
Hi,
Sorry to hear that you are having issues seeing your points for completed surveys. Our system auto allocates points for surveys completed as long as it recognizes it as a complete. We understand that you have already reached out to our support team. Can you please let us know the ticket number for the support ticket you've submitted so we can investigate with our Member Support team?
Thank you,
Unlock Surveys Team
SJ
Stefanie J.
Very first survey
Took my first survey, took me 20 minutes to finish and then it said sorry survey is full! What a scam!
Response from Unlock SurveysApr 22, 2025
Hi Stefanie,
Sorry to hear you had an issue with your first survey. We are happy to take a look on why you got a survey full message after 20 mins. In order for us to take a look, you will need to reach out to our Member Support team at [email protected] with necessary study details (study code). Once this information is provided, we can take a look into our system and address the issue.
Thank you,
Unlock Surveys Team
DE
Denise
Took my valuable time and did not compensate me
I was invited to complete 2 surveys for points, which I did successfully. Then I was directed to register for membership. Then I was rejected from membership. So they got free participation from me then booted me along.
Extremely disgruntled, especially because I participate in 3 other LEGITIMATE survey/study sites and regularly complete surveys/studies and get properly compensated.
Will not be taken advantage of by this site again. My time us valuable.
Response from Unlock SurveysApr 14, 2025
Hi Denise,
We are sorry to hear that you have encountered issues when completing the two surveys. We appreciate you brining this to our attention. We have received your support ticket and one of our support representative will be in working with you to resolve the issue.
We are a legitimate survey community and we want our members to have a really great experience when taking surveys and interacting with our community.
Thank you,
Unlock Surveys Team
CL
Courtney L.
Can't cash out rewards!
I've cashed out $250 (5 $50 Visa cards). I got an email stating my reward was now ready and go to MARU reward and cash them out. I go there, enter my token, password, etc. and get
"An error has occured. We will work to fix the problem as soon as possible.
Please select the button below to return to the login screen and try again.
Back To Login Screen
Error ID: f016c9e4-8d90-43dd-1f46-a4fd695ed8e7"
I have written to Unlock about 10 times and get a standard email stating "Your request has been received. Our Support staff will review your request within the next few business days. To add additional comments, reply to this email."
And that's it, never an answer to why I can't cash out my points. Never any help from them.
Response from Unlock SurveysMar 25, 2025
Hi,
We are sorry to hear that you have encountered an issue when redeeming your reward. We appreciate you brining this to our attention. We have received your support ticket and one of our support representative will be responding to it shortly.
Thank you,
Unlock Surveys Team
BN
Bobbi N.
I got the same error as the other…
I got the same error as the other gentleman. Why?
Membership Registration
Thank you for your interest in joining the community. However, based on your answers so far, you will not find the community is relevant to you.
All the best,
Unlock Surveys
Response from Unlock SurveysMar 18, 2025
Hi,
We are sorry to hear that you have encountered an issue when signing up to our community. We have received your support ticket and one of our support representative will be responding to it shortly.
Thank you,
Unlock Surveys Team