Uniworld Boutique River Cruise CollectionReviews of uniworld.com

Ship lost its anchor midway through our cruise and that ended the cruising - we spent the remainder of the time on long bus rides (or waiting for buses to pick us up). Excursions were dramatically impacted (no more walking on-off), our upgraded French Balcony was worthless, we waited for updates daily, being given false hope and then shamed into praising our crew for finding us a bus. The worst thing - Uniworld's response. First, there was none (other than daily advertisements for future cruises) and then, after we requested feedback/acknowledgment, they offered us $400 for a future cruise (we paid $13,000 for this cruise). They actually called the lost anchor incident "bizarre" - meaning it is rare AND their own fault. The lost anchor was sad and disappointing, but their response has been disrespectful and indifferent.

I am writing to formally document my extremely negative experience while employed with Uniworld, where I was subjected to consistent bullying, harassment, and unprofessional treatment by both crew members and management, including the hotel manager. Throughout my time on board, I was frequently shouted at and mistreated by several restaurant staff members, particularly a group of Romanian colleagues. Their behavior included inappropriate and demeaning comments such as, “Do you even remember what we did today?”—spoken in a tone meant to humiliate rather than instruct—and frequent direct shouting in front of others. This created a hostile work environment and made it difficult to perform my duties with dignity. When I attempted to address this behavior and speak up for myself, I was not supported. Instead, I was immediately labeled as “arrogant” by the hotel manager, and within the same day, I received two official warnings without fair discussion or mediation. It was clear that my concerns were not taken seriously. The situation escalated to the point where I decided to leave the ship in Budapest. This experience was deeply disappointing and has left me disillusioned with the work culture at Uniworld. No employee should be made to feel unsafe or unsupported, especially when raising valid concerns about workplace harassment. I hope this feedback is taken seriously and that appropriate steps are taken to ensure no other employee is subjected to similar treatment in the future. Apart to that, Uniworld has a policy of ONLY English to be spoken on duty, but in reality Romanian and Bulgarian is spoken.

this company is full of toxic staff, be aware of their fake mask, bad behaviour of the lady manager , i heard many of their old staff all the dark side of this company, the treat human like garbage and have high ego. Price are expensive too do not be bait by this company.

Their website states "NEVER [emphasis added] restricted to mealtimes or happy hour, you'll find that fine wines, local beers and premium spirits flow freely through the cruise....[more verbiage on this point]". A week before the cruise departs, you get paperwork that indicates that this is up to the local cruise contracting company which, at least in Egypt, restricts complimentary beverages (including soft drinks til we raise h*ll) to meals and a one-hour pre-dinner happy hour. Too late to cancel, and our protest has gone unanswered for 48 hours and counting. I don't blame the contracting local company: they have their rules and Uniworld knows them. And I'm not such a drinker that this is a major problem. BUT Uniworld prefers to LIE about services that are variably available depending upon the route you have chosen This is supposed to be a high-end cruise line Instead it's a dishonest operation that does bait and switch on promised services. This was our second Uniworld cruise; it will be our last, and we certainly can't recommend it to fellow travelers. You should get what is advertised and if it's not going to be provided, you should know that before you pay top dollar for the product. Period, end of sentence. Dishonest company. Don't trust it.

After a bike accident on my first day of a Uniworld 22 day Ultimate France River Cruise I was virtually confined to my cabin and, my life was in serious jeopardy, mainly from the cellulitis that developed in my knee a few days after the incident with Uniworld’s faulty bicycle. I was attended by three doctors and had three hospital visits during the 21 days. But had it not been for my own doctor in Australia, it was conceivable I may not have survived. Immediately on my return I briefed specialist Personal Injury Lawyers to make a claim on Uniworld for pain, suffering and medical expenses. I can only say that Uniworld’s response was appalling beyond belief. Apparently all the staff who had seen me three times a day, struggling to 50 or so metres to the dining room on my crutches had developed amnesia! I have since had to have a total knee replacement. Uniworld's ducking & weaving was astonishing. Here’s one quote from Marcelle Heimdal, Manager of Guest Relations & Reservation Services from Uniworld’s headquarters in Los Angeles: "The waiver also stipulates that guests assume all responsibility for any accidents or injury, and advises (in bold text) that Uniworld cannot be held responsible for any mechanical defects, and that the guest releases Uniworld for all liability. This is the same waiver you signed on board." Uniworld not only relied on the waver but on some of the dismissive fine print of our actual ‘Tickets’. They have many ways of fending off legal action, ultimately stipulating that, if you were crazy enough to initiate legal action against them, the claim could only be lodged in a Swiss court. These are not honest people to deal with. Let alone nice! If you do decide to book a trip with Uniworld, read the fine print on your ticket. And don’t borrow any of their equipment. It maybe safest not to eat any prawns or anything that could give you food poisoning. And, for God’s sake, don’t trip & fall. It could cost you your house (or your life).

I booked a cruise to travel this November, for my birthday. I booked my airfare thru Uniworld also. Thinking it would be best, just in case anything happens one stop to better help me to the cruise and back home. My flight got canceled/changed going to paris. I saw this as a Hiccup at first. I reach out to Uniworld, hoping they could help. Much to my surprise they have had attitude: we have no control on the air. I will not go in details. its sad I was very excited a week ago to go, and now i still going because its paid for and I will hope the for the best on getting there. Their customer service before were great, of course that was before I paid them, now they are awful. If looking for River Cruise Company look for another one. I wish I had.

Be very cautious in using this Travel Company. Booked a cruise through AAA during the pandemic with every intention of going on the trip. Just before travel date our doctor advised not to travel based on our age and the US State Department had travel warnings out for travel to Europe. Consequently we were forced to cancel. When AAA and I both tried to get back the one half cost of the trip penalty, Uniworld basically told us that 's too bad. Meanwhile our agent at AAA said she had used other travel companies and were able to attain full refunds for her customers during the Pandemic. I still might consider travel abroad but I definitely will not be using Uniworld.