Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct reviews

384 approved reviews, newest moderated first

Spence F.
Oct 13, 2023
We needed to upgrade our builder grade…
We needed to upgrade our builder grade windows and Universal Windows came highly recommended. Our installer (Aric C.) was extremely professional. The job was completed in one day and Aric and his partner left the job absolutely spotless. We are thrilled with the quality and look of our new windows!
Response from Universal Windows DirectOct 19, 2023
Spence Family, we appreciate this feedback on your installation experience with Aric and his partner. We are thrilled to hear of the professionalism they provided you with throughout this experience and your satisfaction with the quality of your new windows. Thanks again for trusting us for your home-improvement needs!^J
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Susan C.
Oct 12, 2023
Here on time great job
Here on time great job ! Professional and I LOVE my new windows. Great salesmen also.
Response from Universal Windows DirectOct 13, 2023
Susan, we appreciate your feedback on this experience with our team from start to finish and thrilled to hear you're loving your new windows! Thanks again for trusting us at Universal Windows Direct with your home-improvement needs!^J
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Carrie B.
Oct 3, 2023
Fast and efficient install!
I would say we had some challenges in the sales process but the install crews and quality of the product made up for that! Francisco Escodaz was the crew leader for our main project. His team worked hard and cleaned up after themselves. They were efficient and very friendly while at our house.
Response from Universal Windows DirectOct 4, 2023
Hello, Carrie! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Francisco and his crew provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
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Sharyn C.
Oct 3, 2023
On time
On time. Introduced theirselfs and they were efficient and cleaned up. Windows look great
Response from Universal Windows DirectOct 12, 2023
Sharyn, we appreciate your kind words regarding your experience with our team here at Universal Windows Direct! Thanks again for choosing us for your home-improvement needs!^J
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Michael W.
Sep 28, 2023
Very unhappy with communication
Very unhappy with communication of the company and installers. Last week I was scheduled on a Thursday but on Tuesday the same week they called me and said they overbooked and had an opening on Wensday the same week!!! From 12pm-2pm at 1pm I called the dispatch to see what was going on and she told me that I was scheduled for 2pm-4pm!!! They showed up at 330pm. I took off work and lost my overtime which nearly $800 just because of their poor communication. Then I had a separate install of an entry door scheduled for today at 12-2 THEY SHOWED UP AT 10AM WHILE I WAS SLEEPING!!!!!!! At 11 I woke up to find they came rang the doorbell called me left a voice mail. When I called them back they said they would back at 3-4pm.... I called the dispatch she had no clue what was going on and during the phone call I texted the number that had called me at 10am and the response I got was "We will need to reschedule it Sorry Thanks for understanding." WHAT THE HELL!!!!!!! Again I lost out on another $600-$800!!!! THANKS A LOT
Response from Universal Windows DirectSep 29, 2023
Michael, we are truly sorry for this experience and lack of communication you've experienced. We understand how frustrating this can be. We have reviewed your account and see our management team has been in contact with you and rescheduled your installation. Should you wish to discuss your experience further at this time or have any questions, please contact the team directly at (855) 293-7813 for assistance.^J
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Mayur D.
Sep 23, 2023
The window installation process was…
The window installation process was very smooth but while moving the furniture they made quite a few deep scratches on my brand-new hardwood flooring.
Response from Universal Windows DirectSep 25, 2023
Mayur, we are truly sorry to hear about your experience with us and understand your frustration. We would love the opportunity to discuss your experience and work to rectify any concerns you have at this time. Please contact us at [email protected] for assistance.^J
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LTD
Sep 22, 2023
The installers were great very fast and…
The installers were great very fast and very neat the only issue was it took over 4 months to get my windows after I was told it would only take 2 months at the most.
Response from Universal Windows DirectSep 25, 2023
Hi LTD, we appreciate your kind words regarding this installation experience with us here at Universal Windows Direct. We appreciate the honest feedback and apologize for the timeliness of your project. If you wish to discuss your experience further, please contact us directly for assistance.^J
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Jan O.
Sep 21, 2023
The people representing the company…
The people representing the company were easy to talk to, kind, and thoughtful, the work was done quickly and well, and I am glad to have had them improve my home with their windows.
Response from Universal Windows DirectSep 21, 2023
Jan, we appreciate your kind words regarding our employees and the service you experienced with us! Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J
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