Universal Windows DirectReviews of universalwindowsdirect.com

I have called multiple times and spoke to multiple representatives and still have not gotten a response or resolution! When I originally called about having Windows installed (I was told that I would receive a $500 Certificate for doing the estimate appointment on Saturday, September 30, 2023. I met with my sales representative Daniel Taylor, who by the way was AWESOME, however, I did not get the $500 Certificate that I was promised. I did however make a purchase of 4 Windows (only because Daniel Taylor was an Awesome Guy and his presentation was phenomenal)! I have called several times to inquire about the certificate but I have yet to receive a call from anyone! This is not Good Business Practice and I am very disappointed. I am going to forward my complaint to the BBB.org and let them sort it out at this point! Sincerely, RENAI HEDGEMAN (443) 569-1247

Over all, a great experience. All the personnel associated with the company were excellent ... knowledgeable, personable. Scheduling was very smooth. The installer was efficient and very helpful. The only minor downside was a bit of pressure to sign immediately which doesn't encourage the natural desire for an independent cost comparison. However, the price was within the range of other suppliers. I had checked with 2 other companies. The first wouldn't even give an estimate because I had only 2 windows to be replaced. The second gave me a estimate over the phone without even seeing the work that needed to be done. Consequently, UWD really wanted the business, and the price was within the expected range. I would certainly recommend that UWD be among the companies that one considers. I would again.

The windows look great, the only thing that made it even better was the installers they did a beautiful job. It couldn’t turned out any better! Thanks to the installers and Windows Direct. M. Johnson

Just got the rest of my windows done. I split the house in two jobs to make it easier to pay off. Universal Windows from start to finish in all aspects were great. Definitely will use them again any day. Installers are so professional you don’t find a company like this one anymore. Thank you to everyone! And always, “I love my windows”😜

Jake Frantz was the salesman. He was professional, thorough and explained the products well!! The install team was exceptional!! John Baker #2 was the crew leader. They were on time. They answered my questions. The install was great!! They cleaned up well! I am very pleased with my new windows!!

UWD great job!! Very efficient, professional and friendly. Loved the attention to detail with the install!!!

Universal Windows - what can I say? Price: reasonable Sales Agent: knowledgeable, friendly, down-to-earth. We felt very comfortable with having him share his knowledge with us. Communication: We were contacted as soon as our product was ready. Even when we had to reschedule the install it was no problem. Installation: Really good. The installers were friendly, fast and knowledgeable. They were able to find an issue we may have with a section of our gutters we wouldn’t have known about prior to the installation. Overall: We are pleased with the entire process. We will recommend Universal Windows to everyone we know.

From beginning to end we have had a great experience from sales to installation. The installer were fast and efficient. No issues there. On the other side dealing with production, there was alot of adhesive left on the windows and took a lot of time trying to scrub the adhesive off. I suggest before delivering the windows they should clean off all the adhesive.