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Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Home
Construction & Manufacturing
Construction Services
Universal Windows Direct

Universal Windows DirectReviews of universalwindowsdirect.com

3.9384 reviews
Construction Services
24801 Rockside Rd, Bedford Heights, Ohio

Call Directions Website

Universal Windows Direct3.9

Reviews384 About Contact

Overall score

3.9 out of 5

Average

Average of 384 reviews

Distribution

5★65%
4★8%
3★3%
2★5%
1★19%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 984-5846
universalwindowsdirect.com
[email protected]
24801 Rockside RdBedford Heights, OH 44146

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About Universal Windows Direct

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.

Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: universalwindowsdirect.com
Website: universalwindowsdirect.com
Category: Construction Services
Location: Bedford Heights, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Universal Windows Direct reviews

384 approved reviews, newest moderated first

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Tracy J.
Jun 19, 2024
We have nothing but great things to say…
We have nothing but great things to say about our experience with Universal Windows Direct! Our salesman, James Bower was very knowledgeable about his product! They were right on schedule with every detail down to the final window being completed. This was easy and they were timely! They also were there when they said they would be there! How amazing is that? Highly recommend this company!
Response from Universal Windows DirectJun 20, 2024
Hello, Tracy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that James Bowers provided you with a great experience. Thank you for trusting us with your home improvement project! Please don't hesitate to reach out if you need anything! -AS
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Frank G.
Jun 18, 2024
The installers Bob Johnson team did a…
The installers Bob Johnson team did a great professional job installing my storm door.
Response from Universal Windows DirectJun 19, 2024
Hello, Frank! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Bob and his team provided you with a great experience. Please don't hesitate to reach out if you need anything! -AS
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customer
Jun 18, 2024
We had a amazing experience all the way…
We had a amazing experience all the way from sales to install. Samuel our sales guy was knowledgeable about products and worked with us to find what worked in our prices range. And guy that took second measurement made sure everything looked good for a smooth install. And the installation guys were amazing they had windows out and back in cleaned up and explained everything we needed to know about the window in no time it was a great experience.
Response from Universal Windows DirectJun 18, 2024
Hi, thank you for sharing your experience with us! We appreciate the feedback and are so glad we could provide a great service for you. Thanks for choosing us to assist in your home improvement project!
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Wendy
Jun 17, 2024
Would highly recommend
We had a great experience with Universal Windows Direct. The salesman was knowledgeable, the communication throughout the process was excellent and the installation went off with no issues. I’m glad we chose this company! Thanks for a great window buying experience!
Response from Universal Windows DirectJun 18, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
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Consumer
Jun 13, 2024
All around awesome good and service!!!
All around awesome good and service!!!
Response from Universal Windows DirectJun 14, 2024
Hi, Consumer. We are thrilled to learn that our team provided you an exceptional experience! Please don't hesitate to reach out if you need anything!
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Karina B.
Jun 13, 2024
Seamless Experience
From consultation to installation, it was a pleasant and easy experience! The staff was very kind and products are great!
Response from Universal Windows DirectJun 14, 2024
Hi, Karina. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Report
Barbara E.
Jun 11, 2024
Duncan was both professional and polite…
Duncan was both professional and polite when he was replacing the window strips that were cracked. I love these windows and would recommend your company to anyone else who needs replacement windows
Response from Universal Windows DirectJun 12, 2024
Hello, Barbara! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Duncan and his team provided you with a great experience. Please don't hesitate to reach out if you need anything!
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Anita R.
Jun 10, 2024
Great job.
They where nice and quick. Did really great. Could work on cleaning up more.
Response from Universal Windows DirectJun 12, 2024
Hi Anita, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback!
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