Unitrophy.com Reviews | Read Customer Reviews of unitrophy.com

Unitrophy.com Reviews | Read Customer Reviews of unitrophy.com

Unitrophy.com reviews

Showing 53 reviews with 1 star · Clear filters

Jenny Do F.
Dec 11, 2022
Non-existent Service to change order
I needed to make a change to my order and the email said I had up to 8 hrs to do so. But needed to contact their service team. They do not pick up their phone, nor have they answered any of my emails. So now will fall outside that window, because no one on their side answers. Horrible, misleading service. So please be warned you will not be able to change anything, even following their guidelines.
Response from Unitrophy.comDec 12, 2022
Hi Jenny do Forno, Hope you are doing well! We are so sorry for the late reply to your email due to the weekend. Kindly inform you that we are willing to support you in changing the order as you request. Could you please check the order again and tell us more detail about your changing requests via your email? Then we could update your order as soon as possible for you. We appreciate your patience and sympathy for us in this matter. Thank you for your time and we look forward to hearing from you soon.
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Stacy D.
Dec 6, 2022
I ordered a 2xl hoodie for my husband…
I ordered a 2xl hoodie for my husband and it's so tight on him so I contacted customer service via email to tell them I wanted to exchange for a bigger size but they won't let me exchange it at all unless the item is defective, or the wrong item sent. Now they want me to buy another hoodie in a bigger size at 50% off. So my option is to give them more money to fix the issue. I don't call this customer service and I regret buying this hoodie that no one I know can wear. Also when they sent me the 50% off deal I tried to call the customer service phone # and it says no longer in service. You people are crooks.
Response from Unitrophy.comDec 8, 2022
Hi Stacy Dietrich, Thank you for your feedback! We sincerely apologize for the unpleasant feelings you may experience when shopping with us. We highly appreciate your understanding in this situation. According to our policy, Unitrophy product is printed-on-demand item; therefore, our store is unable to accept any return requests regards to ordering the wrong size, and we couldn't sell your product to anyone. We note clearly in the description that you need to choose carefully a suitable size for a good fit. Besides, as the photos you sent us, we gave you the right item as you order in size 2XL. In case you are not satisfied with the reshipping offer, we would love to give you a partial refund and discount code for the next replacement for all inconvenience. Please understand for us and we have tried our best to support you as well as followed our policy. We appreciate your understanding and we look forward to hearing from you soon via email [email protected]. - Unitrophy Team -
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sean P.
Sep 5, 2022
I believe I was wronged in the…
I believe I was wronged in the transaction. I believed I was getting canvas for the price I paid.
Response from Unitrophy.comSep 5, 2022
Hi Sean Persaud, Thank you for your feedback! We sincerely apologize for the unpleasant feelings you may experience when shopping with us. In our previous conversation via emails, after checking our system and all the photos, so regret to inform you that we sent you the right merchandise as you ordered. In our product type, we do have 2 options including poster and canvas up to the needs of our customers and you chose a poster for this order, not cavas in this case. In addition, we note carefully in the description that the poster doesn't include the frame and please check our product link for more detail at unitrophy.com/ntb0304b02dp2. Therefore, we appreciate for your understanding and sympathy with us in this matter. In this case, we still would love to give you further assistance via email with a partial refund and a discount code for a new order to purchase a correct one on our website. Thank you for your time and we look forward to your response via our email [email protected]!
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Kyle H.
Aug 10, 2022
Where the hell is my hat
Where the hell is my hat? It’s been three weeks ... w t f
Response from Unitrophy.comAug 11, 2022
Thank you for your feedback! We are so sorry about the shipment. However, according to our shipping policy, it will take 5-7 days for the production period and approximately 2-3 weeks for the shipping time. You can check our shipping policy for further information: https://smsb.co/29gDuk. Besides, kindly inform you that your placement is in the shipping process as normal. And we would make a great effort to deliver your package as soon as possible and hope you will be patient to wait for your order. As expected, it will be delivered to you in the next 2-5 business days and please refer to this link for further shipping information: https://t.17track.net/en#nums=YT2220321272143157 If you have any questions or concerns, kindly let us know via our mail support. Have a great day!
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Not H.
Jul 4, 2022
Never arrived - twice!!
I ordered in february. In may i sent them an email to say it hadnt been recieved. They then said they shipped another one ( late may) its now 1st week in July and its still not here. !!
Response from Unitrophy.comJul 6, 2022
Dear Nelson Hamilton, We are so sorry for all inconvenience in this case. Our team has received your request about your order in April. We're communicating with the relevant parties for an update, and as soon as we receive an update, we'll keep you informed. We appreciate your patience with this matter. Thanks for contacting Unitrophy's customer service. Have a great day!
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Dewayne F.
Jun 18, 2022
You keep referring to a requested…
You keep referring to a requested refund and I was very specific when I said "I do not want a refund" only that I wanted what I ordered. Now looking back at other reviews, a lot of your customers have had a similar experience with you as I have. Your company is a joke, just like all the other advertisements that pop-up on social media.
Response from Unitrophy.comJun 20, 2022
Hi Dewayne Fordham, Hope you are doing well! We are so sorry for all inconvenience this may cause you. As our previous conversations, we are willing to support you in case we send you the wrong merchadise and the faults from our end, following our policy at https://unitrophy.com/policies/refund-policy. However, in this case, we sent you the right merchadise you ordered and we showed clearly the record of your order which included the quote ""The secret of life? Just enjoy the ride" in email. Besides, you said that you sent us a photo of the order you put on the cart, but please note that the date that the image was captured is on May 10, 2022 and it was not finished the payment yet. And your order was placed on May 13, 2022, at 3:59 pm that means there are some changes within that time. We truly apprecite your understanding and we just follow the information you put on the website. In this case, we are trying to give you better support and we know that this is an unexpected situation for both sides. Please reconsider both options we give you in the email and if you are satisfied with any option, please keep us informed. Then, we would make an effort to give you the best support in this case. Thank you for our time and have a great day! - Unitrophy Team -
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Rich D.
Apr 13, 2022
Wrong poster sent (with typos from…
Wrong poster sent (with typos from China). I emailed to explain and ask for a refund or a new one. They wouldn't give a refund and send they would send me a new one with typos corrected...I still haven't received it and it has been over a month now.
Response from Unitrophy.comApr 13, 2022
Hi Rich Drolet, Thank you for your feedback! We are so sorry that our product didn't meet your expectation. As our previous conversation, you agreed with us for a final solution which is a replacement for your order as our sincere apology. We truly appreciate your understanding and sympathy with us in this matter. Besides, we have checked with our shipping carrier and kindly inform you that your replacement is in the shipping process as normal. And we would make a great effort to deliver your package as soon as possible and hope you will be patient to wait for your order. As expected, it will be delivered to you in the next 3-5 business days and please refer to this link for further shipping information: https://t.17track.net/en#nums=92748903029216543402488392 Thank you for your patience and understanding! Have a great day! - Unitrophy Team-
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Brian H.
Mar 30, 2022
Had a bunch of things misspelled and an…
Had a bunch of things misspelled and an apostrophe in the wrong place.
Response from Unitrophy.comMar 31, 2022
Dear Brian Haar, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We have contacted you via our email [email protected] to discuss your experience in more detail. Hope you can check your mailbox and we will give you the best support in this case. Again, thank you for your feedback! -Unitrophy's Team-
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