United States Home ServicesReviews of unitedstateshomeservices.com

This is a predatory company, Sales rep is a trained "CLOSER" they do not allow you time to price compare.they sign you up and install the very next day. Only to find out they are 60% higher than 90% of all other HVAC installers. A simple 3 ton system cost me $28,500 at 10% for 15 years that's a $54,000 purchase. When asked if they could lower their price to seniors, they laughed and said " you signed it!" Cold heartless preditors... steer clear of USHS!!!with the excuse that they are a paperless company, I was prevented from reading the contract. Tiny print in an email that was unreadable. This company targets older seniors who are trusting and gullible. Stay away from these thieves.

I never signed a contract. The salesman took it upon himself to do all of the signatures and lied about how the hvac was going to lower the rates and never once told me the cost of the unit. I did not need the unit. Do not let these people near anyone else. I am a senior citizen on a fixed income and having to pay for something that I did not need or want is taking advantage of the older generation. You can cancel according to how far the installation is. They signed me one evening and installed everything the next.

my mom is 75 years old they have replaced the tankless water heater twice. it broke again. she has been without hot water for over 2 weeks. they set an appt to fix it and no one ever shows. this is insane but if we pay someone else to fix it it voids warranty. 5 appts to fix..... no one shows. then finally someone came yesterday said he was licensed but didn't know how to fix it. said he got her an upgrade. and it was better but could not come until today and they would be here early. still no one comes. called company and no one knows whats going on. this company is insane I pray yalls mom never has to go without hot water for so long. she has medical issues too. and please excuse my language but I am PISSED. this company needs to be looked at!!!!!!

First of all, the salesman was very aggressive, and would not take no for an answer. Now I have to replace my outside unit. To replace it. I have to put in a unit that uses the latest required Freon. The unit you put in has the old Freon that is no longer allowed. So these two systems are not compatible. I'm looking at having to replace both. You Wayover charged me I now have a loan for over $21,000. This is outrageous. I want this system removed from my house and my loan voided. Please contact me as soon as possible. Five months later, I need to replace my outside unit which uses the new Freon that is required when they put in has the old freon. Got no help at all from the manager. Now I'm stuck with true lucks.

Can I give less than a one star rating??? The St. Louis office has been absolutely the worst to work with. I have been without a washer for 2 weeks now and had to wait 1 1/2 weeks for a tech to come install the part in my washer although they already had the part in one day after the diagnostic appointment. The tech came yesterday and installed the new drum weights but my machine is not fixed. It’s doing the same thing it was before and despite my concerns that other things may have been broken when the weight broke off I was told that wouldn’t be an issue and the replacement weight would fix the problem. Now I’m being told I have to wait another week for a tech to come back out. I have 6 kids and will now be without a washing machine for a minimum of 3 weeks. The tech also cracked the top of the washer and did not install the face plate properly. The company is doing nothing to rectify the problem in a timely manner. On top of all of that the diagnostic tech had no idea what he was doing and asked me if the broken piece of my washer went to my washer. I have zero faith in this company.

Beware of doing business with company. You should video the entire conversation with the initial sales rep and get everything written down. They are a fast acting, pushy tactics that will promise you the moon to get the sale. This company's sales reps promise you everything when they are at your house needing you to make a decision today because they are in this area doing work and might not be able to get to my job for months. I got a HVAC unit, Attic Fan which I was told was free, Insulation, Regular Hot water heater, and a breaker box rewired. They had a man come out that very day and install it. The next day the HVAC got installed, Hot Water Heater couldn't be finished because the wire in my house is from the 50's and is only 2 wire paper covered insulation. We were without hot water for 2 days. The sales rep and I and my brother discussed at long length the need for the wiring and breaker boxes completely replaced and he assured me yes we can do that we will take care of you no problem. The Electricians came late after 5pm they were over 3 hours away from here. They were here until 3 AM us with no power. The only had orders of the hot water heater plug and the breaker box outside. I have a sub Breaker box inside they didn't rewired. Our Sales rep took photos of it and pictures of the wiring in the attic. He knew what he was suppose to be doing on my project. Because the electrician didn't have orders for the inside breaker box nor replacing wiring none of that has been done. I also was told I qualifed for $5000 then it dropped to half of that. I asked again today if the rebate was cash not a tax credit we'll see if that is true or not. I would have never borrowed $40000 if it did not include the wiring replacement! I made the insulation man leave the first time they came because I knew the electrician would need to get up in the attic to replace the wiring and it would sll be covered up if they sprayed it in before the were finished replaced that. The project manager threw a fit about that. They came back again before the electrician arrived I told them again they needed to wait they received a call as did my sales rep then they called me and pretty much forced me to let them go ahead and spray it in today, the electricians will be able to find the wires. They told me if the insulation got packed down they would come back and top it off. A rebate rep just left They will not provide an itemized statement so you can see what each product and the current the installation cost you were borrowing money for your project. He is sending an electrician out Monday to look, I don't expect much to come from that visit though. They insist I sign a form that this job is completed but they have another thing coming if they think I will unless the job is finished or there is a reduction in the loan. They say they are affiliated with the Texas Rebate Initiative. I will be investigating! They have messed with the wrong old lady! I wish a bunch of people that have been screwed over could get together and start a class action suit. That is what it's going to take to stop all this!

I don’t even know where to begin with this company! First the salesman was late for my scheduled appointment so I canceled it. I was rescheduled for the next day and he showed up as scheduled. He stayed in my home for almost five hours selling me on this company and how professional they were, etc. then ordered a rush on my services. I was talked into getting two new air conditioners even though I had just purchased one three years earlier, two tankless water heaters, and two air handlers. The workers showed up at 6:00 p.m. and I had to call the salesman to get them out of my house at 11:00 p.m.! The next day they came back and were at my house again until almost 11:00 p.m. which was totally unacceptable. The electricians showed up from 5 hours away and was in my house until almost 1:00 a.m. and I had to make them leave. Electrician was supposed to come back the next day at 9:00 a.m. but didn’t show until 11:30 and again stayed in my home until 3:00 a.m. because he said he wasn’t leaving until the job was finished. Later a houseguest found a whole drilled into my wood floor. There was sawdust all over the floor because he didn’t clean up and never informed me that he needed to drill a hole in my floor. I think the most disappointing part was the salesman who lied straight to my face about what my monthly payment would be which was $386 but the paperwork said $710!!! When I asked about this, he showed me a PowerPoint slide with the breakdown and said they had to put the $710 down but that the finance company would make the adjustment. I reluctantly agreed only to find out from the finance company that they go by what USHS puts on the invoice and cannot change my monthly payment amount! Of course he won’t answer my texts so I called the company to file a complaint! I requested a call back at 1:30 p.m. and finally received a call at 10:00 p.m.!!! It took several calls just to schedule an appointment to speak with a supervisor which was supposed to happen today at 1:00 p.m. and at 9:19 still hasn’t happened. I’m requesting to speak with the supervisor’s boss but honestly don’t believe it will happen. I am totally disgusted with this company!!! I plan on shouting my displeasure to the rooftops about this unprofessional company! Everyone associated with this sale was absolutely disgusting and now I am stuck paying $710 a month until this $70,200.00 hatchet job is paid for…😡😡😡

As others have said, avoid this company like the plague. I talked to a fast-talking salesman about installing a tankless water heater. He never told me a price, only a payment amount ($148.70/month). I felt funny about it, but he was slick. I needed more insulation in the attic so I let him add that. They showed up the next day and installed the tankless water-heater in 3 hours. Then I found that they had charged me $13,000. I asked how much the insulation had cost and they said $3000, which means I had paid $10,000 for the tankless water-heater. I looked it up and found that I could purchase the exact same Navien tankless system for less than $1500. So assuming the installer was the most expensive plumber in the world and was charging $200/hour, the installation should have only cost $600 for a total cost of $2100. I was ripped off at least $7,900 by this company. Buyer Beware!