unitedpassport.comReviews of unitedpassport.com

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience did not meet your expectations. To clarify, United Passport does not represent itself as a government agency. We provide passport application assistance services for customers seeking added convenience, and government passport fees are separate from our service fees, with those charges disclosed throughout the ordering process. We understand that some customers may prefer to apply directly through official government channels, and that is always an available option. If you would like us to review your specific concerns regarding your order, please respond with your order details through the Trustpilot request so our team can look into the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience led to this level of frustration. To clarify, United Passport provides passport application assistance services, not the government passport issuance itself, and the separate government passport fees are disclosed in multiple locations throughout the ordering process. The services provided are intended for customers seeking assistance and convenience with the application process, while customers who prefer may always apply directly through official government channels. We also want to address the inaccurate assumptions made in your review. Feedback regarding service experiences is always welcome, but false characterizations and personal remarks do not reflect the nature of the services provided. If you would like us to review your specific order or concerns further, please respond with your order details through the Trustpilot request so our team can look into the matter directly.

Response from unitedpassport.comMay 20, 2026

We understand how frustrating it can be when a service does not align with your expectations, particularly when applying for important travel documentation. United Passport provides application preparation and document assistance services designed to help customers navigate the passport application process more efficiently. We understand that confusion can occur when expectations differ regarding the nature of third-party support services versus government-issued passport processing. We take concerns regarding advertising transparency seriously and are always reviewing customer feedback to improve how our services are communicated. To look into your specific experience further and address any account-related concerns, please respond with your order details through the Trustpilot request so our support team can review the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear about your concerns and would like to clarify this point. The statement regarding registered courier services is accurate. United Passport operates under 123 Access Travel Passport, which is listed as the first company on the U.S. Department of State’s registered courier and expeditor company list. Visiting 123 Access Travel Passport also confirms that the business operates under the United Passport domain, making the connection between the registered business entity and the service brand publicly verifiable. For that reason, the claim that this representation is fraudulent is incorrect. We understand that confusion can arise when a registered business name differs from the brand name customers interact with, but no false representation was made. If you have concerns regarding a specific order or service experience, please respond with your order details through the Trustpilot request so our team can review the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that you feel this way about your experience. United Passport provides passport application assistance services for customers who choose added convenience, while those who prefer to apply directly through the official government website may certainly do so. Government passport fees are separate from our service fees and are disclosed in multiple locations throughout the ordering process. If you would like us to review your specific concerns further, please respond with your order details through the Trustpilot request so our team can look into the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that this was your impression of our service. To clarify, United Passport charges a service fee for passport application assistance, while the government passport issuance fee is a separate required charge paid directly to the appropriate agency. These are distinct fees and are disclosed in multiple locations throughout the ordering process. We understand that this type of service may not be the right fit for everyone, and customers who prefer to apply directly through the official government website are always free to do so. If you would like us to review your specific concerns, please respond with your order details through the Trustpilot request so our team can look into the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience caused this level of frustration. To clarify, the fee charged by United Passport is for passport application assistance services, while the government passport issuance fee is a separate required charge paid directly to the appropriate agency. These are distinct fees and are disclosed in multiple locations throughout the ordering process. Regarding your concerns about personal information, we take the protection and handling of sensitive customer data extremely seriously. If you would like us to review your specific concerns further, please respond with your order details through the Trustpilot request so our team can look into the matter directly.