unitedpassport.comReviews of unitedpassport.com

DO NOT USE!!! I would give minus zero stars if that was an option. I canceled both of our passports the moment my sons paid for them. They are teenagers and filled out two identical forms. One at the post office and one online thinking they needed both. I canceled them immediately. I just got charged for both of them after being told by their chat bot that they would begin processing our return and get back to me. I could not get a response from customer service even after the multiple emails I have sent. I will now have to file a claim through my credit card and send reviews to every platform I can informing people that they have stolen nearly $400 from my account. What a scam and a rip off. Do not use. Besides the fact that their service does absolutely nothing.

I used United Passport Services for my 1-year-old’s first passport and paid nearly $200 for expedited processing. On May 19, I was told I still needed to pay additional government fees, which I was not expecting, and I canceled immediately after. At no point was any government filing or completed passport submission shown before cancellation. My refund was denied, even though their policy says charges are only non-refundable once services are initiated. I was first offered a 20% refund, then 35%, which I declined since no service had been completed. I work in marketing, so I understand how these funnels work, and I feel the pricing and structure were not clearly communicated upfront. I’m still seeking a full refund and would caution parents to fully understand the total cost before using this service.

It's been said, they use similar marketing to up charge 3X on something you can get thru our governments website and at the post office. They look official, I thought it was the governments passport website. It is not! They are not a scam per se but it's unethical to charge people this much for a "service fee". They are approved on our governments third party websites, so theres that.

I was led to believe that I was paying for assistance in obtaining a passport, when in reality I paid for paperwork and instructions that are available for free through the U.S. Department of State and many post offices. The website's presentation made it appear that I was purchasing a passport service rather than document preparation. After paying, I discovered that I still had to complete the application process myself and submit everything through the official channels. I feel the service was misleading and did not clearly explain what I was actually purchasing. I have requested a refund and hope the company will make this right. I encourage anyone considering this service to carefully read the fine print and understand exactly what they are paying for before providing payment.

🚨SCAM ALERT 🚨 I had a horrible experience with this company and DO NOT recommend. I was ignorant and did not do my research prior to using their services and the website is very misleading! Unfortunately I got scammed. They charge you about $180 which is not justified because all they do is print and mail you the application and you still have to pay the separate government fee. I ended up demanding a refund and instead printed my own application using the official travel.state.gov website and mailed it on my own. Not only was this option cheaper and legitimate, I also received my passport renewal in 2 weeks. It was a hassle to get a refund so please do not make the same mistake I made. If you do happen to get scammed, I would suggest trying to dispute with your bank and show them all of these negative reviews as the merchant will refuse a refund unless you put up a fight like I did.

Scam. They come up as number 1 google search and appear to be the passport government site. I thought I was receiving my passport in the mail. All I needed was renewal. Super easy. Instead I got scammed into paying for a un-needed service. They refuse to refund. They did try to offer me a discount. I reported to the Federal trade commission and my bank. A legitimate company would want to make this right. They did not. Also says they accept credit cards but wouldn't go through. Shame on me for using a debit card. I never do that but needed this renewal done. My advise. Slow down and make sure you are on an official site. Hoping my bank will help me out. DO NOT USE THIS SERIVE

This is identify theft SCAM ALERT

Could not process my application for a passport and refused to issue a refund.