unitedpassport.comReviews of unitedpassport.com

I paid $709.56 on June 12, 2026 for their rush passport service after being led to expect a passport in about a week. The U.S. State Department's own website - the very page this company cites as proof of legitimacy - says courier companies "won't get your passport processed faster than you can on your own." Their own Terms & Conditions state "United Passport is NOT an Authorized Passport Carrier Service," yet in emails to me they claimed to be "registered by the government" and "an approved courier by the Department of State" able to get passports "within 1 day." After I submitted my application directly at a government acceptance facility (free to do - they add nothing), they refunded only $374.55 and kept $335.01, including a fee to "lock in a spot" for a courier visit they knew would never happen. Worse: they quietly placed a stop payment on the $242.05 check they had prepared to the U.S. Department of State - a check they knew in writing was already inside my submitted application. It bounced, and I received a federal debt-collection letter threatening to invalidate my passport. They then claimed in writing that I had requested the stop payment (I never did) and demanded another $394.55 via a payment link to "fix" the problem they created. My written refund demand was refused. I have filed complaints with the FTC, the Florida Attorney General, and the BBB, with the full email record. Apply directly at travel.state.gov or your local acceptance facility - same speed, none of this.

This company is the first one to come up when I googled and although I missed they were a vendor, I did feel they price gouge. I was charged $185 for them to send me a passport application package for my 15 year child. I tried to ask for a partial refund and they refused. I believe their website is very misleading. And they certainly should not charge $185 to send me an application package for my child.

This company is a SCAM!!!!! Shame on me for not catching on to it!! I hope others will be spared. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!

Allow me to begin by saying the company is a registered one, making it theoretically legit. However, legitimate does not always equate to ethical. When I realized what the company provided, I wrote to them to cancel my order. They waited a couple of days and said it was too late since they had mailed my documents. When I inquired about what they had mailed, they never responded. They do an excellent job of looking like a government site and providing nothing you can't get from the local post office. The company is very Machiavellian in their approach - the end justifies the means. In other words, they care what methods they use to make their money. On the flip side, I can chalk it up to bad decision making in the first place.

I am very disappointed with my experience with United Passport. The website looks very similar to an official government passport website, and I mistakenly believed I was paying the actual passport application fee. I paid approximately $190, only to later discover that this was a separate service fee and that I would still need to pay the government passport fees in addition. As a parent applying for a child passport, I felt misled by how the service was presented. Had it been clearer that this was a third-party company and that the payment did not include the government passport fees, I would have made a different decision. When I realized my mistake and requested a refund, my request was denied. This has been a very frustrating and expensive experience. I encourage others to carefully review all fees and understand that this is a third-party service before making a payment.

I would give absolutely 0 stars if possible. This site is a rip off and should be shut down. The biggest scam of your life. Call your local Post Office before you attempt to use this.

Do not fall for the practice of this unethical company. They even post their own reviews below and it's easy to see they do that bc someone mentioned calling in and we all know there is no way to contact them by phone. They use deceitful practices to strong arm people that have been misled by their deceitful business practices and then make themselves unavailable so they can rush to print the free paperwork and then mail it to strong arm the transaction. I refuse to do business with such an unethical company and am glad my credit card company backs me up. Refuse anything they mail to you by simply putting a sign out for the carrier. Do not open anything and refuse. Dispute them with your credit card company or bank. This company is scum and should not be in operation. I have also reported them to the federal trade commission and hope anyone else duped by them will do the same.

It is unfortunate that you have to select at least 1 star to enter a review. I would like to rate this 0 stars. I was led to believe I could obtain my daughter's passport through this website. $180 later, I find out that they are a scam. I requested a refund less than 24 hours after applying for this, but I am told it is too late because a shipping label for the documents has been created. I am trying to see if I cover the price of the shipping label at least get a refund for the outrageous service fee they are charging. Wish me luck.