James
bad news
Deceit is built into every element of this company, get you hooked with a low estimate, get a securinty deposit of thousands, get a truck too small for the load, get into your house with crew and boxes and announce that the estimate must be recalculated. This for us increased the cost from about 12k to about 20k. We could take it or leave it, too late for getting the deposit back. This is a mid stream hostage situation. Too committed to timing to start over. Contract is binding on client, but has a list of spaces for the mover to add more costs after getting posession of your stuff, which is illegal. Never on time, said about 7 days to move us, took the max of 17 days, which had us camping out for 2 weeks in a house without furniture. Showed up half a day late on move day. Never on time, very hard to get on the phone, some abusive on the phone,, never call back. Lied about costs of mid stream recalculation saying it was same per unit as the original, but they added a surcharge for everyghing beyond the original estimate, which was their intentional underestimate. They owe us thousands in refund due to this. They broke fine china by putting it flat in the bottom of boxes and putting heavy objects on top, crushing various china platters and cups. They broke plates, platters, glass in the china cabinet and framed pictures, cups, glasses, a clock, the Tiffany lamp, most floor lamps sprung from the base and wobbly, a wall clock, a padded antique rocking chair which they abandonded and did not move, and bent a frying pan, to name a few. We have about 100 pictures of damage which i will try to attach to a subsequent post. The consumer affair web site is a fraud, and that is what led us to this horrible company. They dumped clothes into the wardrobe boxes without hangers, packing suits and good clothes into a mashed mass, and on occasion mixed other stuff in the clothes. They lost the key to the china cabinet, broke some of the glass in that cabinet, and broke the leaded glass Tiffany lampshade, the most valuable object we had, by pressing the edges hard down across a metal pipelike base without padding. Their liablility for a $300 lampshade is $0.60 per pound, so if this weighed 5 pounds and they paid you wou,ld get $3. I paid $175 in the contract for the upright piano which they then refused to move so i eveintually paid them $200 more cash on site to get them to move it. They lease trucks and hire contractors for the work. One individual, who i think was an employee, vandalized our stuff by intentionally packing it to break. This was often by putting large china platters in the bottom of a box and piling pots on top with no padding. They bent a fryng pan. The contract employees usually did a good job, but the prevailing outcome of this move was horrible due to the initial deceit of the first sales contract, and the malign and hostile behaviour or the first supervisor (loading) to set so much of our stuff up for destruction. Stay away from these people, do not believe a word they say, and do not rely on Consumer Affairs as an honest reporter.