United Nation Van LinesReviews of unitednationvanlines.com

Moving is a pain in the neck and you need good professional movers to shoulder the burden if you want to retain your sanity. We have been choosing United Nation Van Lines for our moves for the past few years precisely because they can handle major moving jobs in a responsible, transparent and reliable way. The move was not very complicated, just moving some of our old things out of our 3 floor home into storage in FL. The most complicated part was moving the bigger things down the stairs, something that the movers handled with seeming ease. I should add that the cost was slightly higher than I would have thought. Still, I would hire them again because they always do such a thorough job.

William and Gregg were very professional, fast, friendly, and ensured everything was wrapped and secure. The whole move only took a few hours (2br/1bath). I had a fantastic experience overall.

I would give 0 stars if possible. (or less) The single worst experience dealing with any company in my life. The estimation practice they use to give you a quote is a bait and switch. We itemized everything we owned and then the final bill was almost double what they quoted. The packing crew arrived at 3PM. (they said they were double booked for the following day - NOT MY PROBLEM) Then they refused to leave until they were finished. Which didn't happen UNTIL 3:30AM!!! Despite paying for a full pack service, I had to spend hours helping pack and disassemble furniture just to get them out of the house. They also forgot several items and left them behind. This is lost property. When I complained to the main office about this experience, the staff there was rude, argumentative, insulting and accusatory. I am beyond disgusted with this place! They literally do not care how badly the treat you. It gets worse. After weeks of arguing over the phone, and seeking legal guidance, we had no choice put to pay whatever exorbitant amount they asked for. On move-in day, a single worker arrived (with his girlfriend who was not an employee, that I know of?). He shared a few stories about how the guy who had handled our packing (a Russian, I won't use his name here) usually does a terrible job and has some real horror stories about how he mistreats people. This unpacker guy was nice enough, but... after unloading the truck, he put together 2 pieces of furniture and then said "I'm leaving." No argument, no further comment, he just left. With virtually no unpacking done, and barely any furniture assembled. All services we paid for. It gets even worse. Thousands of dollars of our items were broken or lost in the move. Entire boxes never arrived. Computer monitor was broken, boxes were packed with loose items like books and metal storage racks. Lots of damaged furniture. Giant boxes were only half-filled (meaning we paid for footage we didn't even use). To this day, we are still slowly going through the claims process. The kicker is, as of today, there is a warning on the BBB website for this place as there have been many complaints. I even found a website out there dedicated to how bad this place is! (unitednationvanlinessucks.wordpress) If only that stuff had existed when we were shopping for movers. DO NO USE THIS COMPANY!!!!

DO NOT USE - PRICE GOUGING, MISMANAGEMENT, DECEPTION, POOR TIMELINESS, UNFULFILLED SERVICES Using them for our out-of-state move from Seattle to San Francisco was one of the worst experiences of my life. I kept a detailed list of all our grievances regarding the move that spans many pages. I'll try my best to summarize here: • The original quote that they "reel you in on" is predatory — we ended up having to pay thousands above the estimate (despite, ironically, ending up moving fewer items than were listed in our 800 sq ft estimate) • There were constant delays on their end with poor/little communication • When the mover finally showed up, the first thing he did was to attempt to change our estimate from 800 to 1200 sq ft — adding an extra $2000. This is despite the fact that when we spoke with two other folks from United Nation Van Lines (the salesperson and the QC person), they said our item list would easily fit in 800 sq ft — the QC person even suggested we had room for more! We ended up being coerced to negotiate it to 1000 sq ft — adding an extra $1000. Our mover said we could dispute this after the move was finished (spoiler alert: we couldn't). • Rather than actually measuring the space our stuff took up in the truck, the mover pulled out a calculator and showed me a number: 983 sq ft. When I was skeptical about the number and asked for him to measure, he acted in a rush and said that we would remeasure once our stuff was in San Francisco (spoiler alert: he didn't and we were forced to pay). • Our mover lied about when he would arrive at the destination. After missing the first arrival date (without proper communication), he actually called to tell us he would show up the next morning. He didn't show up. The next day, someone else from United Nation Van Lines called to tell us that our stuff is arriving the following day — a day we had warned the them ahead of time would not work (our new apartment had a strict rule that two tenants could not move in on the same day). They said if we couldn't do that day, we would be charged upwards of another thousand dollars. Their(!) mismanagement and poor timeliness would be the reason why we(!) had to pay. • One might think: maybe they had a reasonable excuse for these delays? Well, I actually packed up some Apple Airtags in my moving boxes to track where my stuff was. I noticed that one of the delays, which the company did provide a reason for, was a "pitstop" at a CASINO (!!!) for more than 6 hours. This casino was not right off the driving route — it was 12 miles away from the 5 freeway. • When my mover finally showed up, he came alone in the same truck that he picked up our stuff in. They added an additional $650 fee for a shuttle service in SF because they said that truck would be too big to drive in San Francisco — apparently there were rules against large trucks. However, we didn't get a shuttle, the truck that arrived was the same license plate! So the truck we didn't get charged for in Seattle, we got charged for in SF. • Because he showed up alone, I, the one paying for movers to move my stuff, had to help carry our heavy items. My back did not feel great the next day... Additionally, our bed frame did not fit in the elevator and he said he didn't have the tools to disassemble it. Rather than helping us figure what to do, he hastily got us to sign the form agreeing that our stuff was received and bolted out. He didn't even unpack a single thing for us — he left it all wrapped in moving blankets and fled. • As he was leaving, we asked about remeasuring as he had promised. His response: "Deal with the company! I am just the driver! Deal with the company!" • We tried to deal with the company. Every time we try to speak with them about these issues, it is frustrating, stressful, and hopeless. The claims site they pointed us to does not handle claims of our nature — only claims citing damage. When we tried to speak with a manager about our case, they would not give us a number and said that they would call us. They never did. PLEASE DO YOURSELF A FAVOR AND AVOID!

What an easy and stress free experience! I think this was the smoothest move that I have ever paid for! We hired United Nation Van Lines for the move to Atlanta, GA from Pittsburgh, PA. Even though that is a considerable distance, they were able to give us a very specific window for delivery in Georgia. How precise! Besides that, they were also very accurate with their price. We had them gives us a quote for our house 3 weeks in advance and they sent down a specialist to assess our belongings. She was very professional and, now we know, very accurate as well. I am not surprised that United Nation Van Lines has such a good rating. This was my first time hiring them and I give them 5 stars.

I have hired United Nation Van Lines several times already and this latest move of the effects of my late father’s two bedroom house to a storage facility near my house in Texas was just the latest. I could have used several other companies but I decided to settle on United Nation Van Lines because I know them and know that they would treat his things and memories with the appropriate respect and care. An aunt who was at the old house in California to oversee the move relayed to me that that was exactly what happened. The movers were gentle with all is items and listened closely to her instructions, and then followed them to the letter. I am very pleased and highly recommend United Nation Van Lines.

Everything went as smooth as could be – 5 stars. I especially liked that they were able to change their delivery schedule to suit me because it made everything very convenient when in a new city (I moved from Tennessee to Ohio). Sure, it was a single person move from a studio apartment to a 1-bedder but the speed and efficiency still surprised me. The moving guys finished faster than they had told me they would and helped me arrange some of my other stuff before leaving. I am completely satisfied with the service. A good moving company that I recommend.

My first impression of United Nation Van Lines was already stellar but after I have hired them and they have completed a move for me, I am even more sure that they are a very good company. I first spoke to their sales manager last month to get an estimate of the cost of a 4 bedroom home move from Orlando, FL to Bethel Park, PA. She was very helpful and went out of her way to make sure that I understood the most important terms and conditions. She also gave me a quote that was exactly the final price I was charged.