United Floor CoveringReviews of unitedfloorcoveringmerced.com

If you want the job done professionally look no further. United Floor Covering-Carpet One has a very large selection of floor covering to choose from and the always friendly, ready to assist office team are a shining example of quality customer service.

United Floor Covering came thru with their word They were very accommodating with our questions and delivered their service to expectation. Well done!

United Flooring in Merced has excellent customer service. Consistently reliable, honest, and fair.

We had tile put down in all 3 bathrooms, kitchen, dining and laundry rooms. The installers did an excellent job, very friendly and knowledgeable. The tile looks great especially around the door frames where they cut under the trim and door frame itself. Can't say enough about these guys. Great hire for United Floor and a Great Job!!!

The product installed had no resemblance to the sample provided by United Floor Covering/Carpet 1. Although we realized that there would be some variance because it was a natural wood product, the sample showed almost no variation in color, while the installed product varied dramatically with many pieces much darker than the sample. The sample had no prominent knots; the product had numerous dark knots and filled areas. We made our likes and dislikes clearly known to the salesman. We never would have gone with a sample that looked like what we got; we would have rejected it out of hand. The salesman called us many times prior to contract signing (sometimes twice a day); we did not hear from him again after that, except for a brief visit on the first day of installation. When we expressed our concerns over the coloring/variation, he said relax and guaranteed we'd love. Not loving it!!! Midway through installation we contacted Dave and requested he visit and bring the sample. He came the next morning (without the sample). He again expressed our concerns over the coloring and extent of variation; he said he personally liked the variation. Silly us, we thought that what we liked was important. Guess not. We had no issues at all with the installers themselves. They did the best they could with the product they had to deal with, even though they said it was much more difficult to install than most hardwood floors. The sample was not representative at all. This is certainly the fault of the distributor; if United Floor Covering had previous experience with this particular floor they definitely led us astray as well.

Bob B. gave 100% to source the bamboo flooring I wanted which was not available locally, and at a better price than the only other company in town which carried bamboo. Once the shipment was received, installation was prompt and professional. The work was completed in 1-1/2 days, at minimal inconvenience to our comfort. United Floor Covering is a local company. I strive to hire and shop locally as much as possible to support our community. It's a double win-win to shop local and get excellent service as well.

Very happy with the final outcome. We have used them before and would recommend them.

The sales staff were most helpful in guiding us to make a final selection that suits our lifestyle and compliments our interior design. The installers, Lennie and Dave are real pros and their work ethics, dedication to perfection, and detail can only be matched at best, but not exceeded. One comment on a constructive criticism note is our bid did not spell out the exact rooms to be done- only the total square footage. Our entry way was not included in your original bid and had to be added on later. Although, we were not charged for labor but additional flooring material needed to be ordered and billed. We received other bids from your competitors and they listed the rooms by name that were to receive new flooring. This would have prevented the confusion we experienced. A rather small hiccup as compared to our total satisfaction. We look forward to dealing with your company in the future.