Gregory E.
My experience in publishing my first book
Being my first book, I had no prior experience with publishers, but I interviewed 6 and selected UP. They estimated 12 weeks to get my book published but it took over 7 months. I was sure to provide the timely information they needed to keep the process moving. Looking back, I feel that there was a breakdown in communication, especially getting the illustrations completed. Multiple mistakes and promises were made by UP causing ongoing delays in marketing, author page setup, stripe payment connection with LuLu, format changes to solve printing problems and merchandise setup. I have learned much through this learning curve and have completed two more books to have published. I will not be using UP with those projects and cannot in good conscience recommend them. Nothing personal, just being honest in my feedback.
Response from United Book PublishingJul 24, 2026
Thank you, Gregory, for taking the time to share your honest feedback. We truly appreciate your transparency and understand your concerns regarding the delays and communication throughout your project. Since speaking with you, we've worked together to establish a clear path forward. As agreed, we've assigned a new Project Manager to oversee your future projects, implemented a timeline-based completion guarantee with a refund policy for added peace of mind, and offered compensation as part of our commitment to making things right. We value honest feedback because it helps us identify areas where we can improve both our project management and customer service. Your comments have already contributed to internal improvements that will help us provide a better experience for all of our authors. We appreciate the opportunity to continue working with you and remain committed to restoring your confidence through consistent communication, accountability, and timely delivery.