dispatch moverReviews of unitedamericanmovingandstorage.com

Response from dispatch moverSep 20, 2023

I'd like to share some insights into what happened with this move. Initially, you signed the contract and paid the deposit on July 28th, with the move scheduled for August 14th/15th. At that time, we had estimated 543 cubic feet for 14 items and 56 pieces. We provided a binding not-to-exceed guarantee. However, on August 10th, you added more items, totaling 30 items and 78 pieces, which increased the cubic feet to 806. Due to these additions, there were additional charges, but these charges were a result of the extra items added after the initial inventory. On the day of the move, there was an issue as only the driver arrived initially, and the other crew members were late. To avoid further delays, the driver started unloading by himself, and your husband also pitched in. Due to this inconvenience, we offered a $500 partial refund as compensation. We then asked you to sign a nondisclosure form, not as hush money, but to ensure that any compensation offered wouldn't lead to negative online reviews. While discussing the refund and your belongings en route, there was a severe accident that totaled the truck carrying your furniture and items, along with items from two other families. You saw the accident photos but continued to doubt its authenticity. You made threats about negative reviews if we didn't provide immediate access to your furniture, which was beyond our control as it involved different companies and a tow yard. Throughout this process, we tried to keep you updated and resolve the situation. In the transportation business, accidents can happen, and we stood by you from the beginning to the end. We maintained contact via phone and email, attempting to address issues promptly. Our moving carrier, who has a good track record, experienced their first total truck accident in three years. Your increased costs were primarily due to the additional items added to the move. We have done our best to assist you, but we have encountered difficulties due to the adversarial nature of our interactions. We offered compensation, improved insurance rates, and solutions, but it seems every offer has been met with rejection.

Response from dispatch moverJun 14, 2023

Thank you for reserving with our representative on May 12. I'm sorry to hear about this situation and that you are frustrated. Hopefully this will clear the air, At that time (5-12-23), your estimated volume was 466 cubic feet, and we provided you with a rate of $3.50 per cubic foot. As you may know, in the moving industry, larger volumes often result in better pricing per cubic foot. We offered you an exceptional price of $2543 for your move from New Jersey to Georgia. However, you later requested the removal of all furniture, leaving only 30 boxes to be moved, which corresponds to approximately 120 cubic feet. As a moving company, we are legally unable to provide quotes or services for moves below the minimum volume of 286 cubic feet. Additionally, since your move was significantly reduced to the bare minimum, we cannot maintain the same rate of $3.50 per cubic foot as we initially quoted for 466 cubic feet. We understand your dissatisfaction with the quote adjustment after removing items, but we must ensure that our movers are compensated fairly. Although the revised price is lower, you expressed your discontent and decided to cancel the service, leaving a negative review. It's important to note that you are currently booked with us, yet you still wish to proceed with the move. We understand that you may feel the cost is high for moving just 30 boxes. However, as shown in the picture we posted, a 10-foot U-Haul truck alone costs $1900, and the gasoline expenses would easily add another $500. This puts the cost of the truck and fuel at $2400. In comparison, we are still providing our moving services at a lower cost of $2435. Please bear in mind that our moving company never picked up your belongings, and your move was scheduled for the 13th/14th of July. We initially provided you with a specific price and rate per pound based on the original estimated volume. When you significantly reduced the scope of your move to only 30 boxes, the price adjustment was necessary to comply with legal requirements. We have been actively working to resolve this issue and explain why the price cannot be lower as you expected. Considering the costs associated with providing trained movers, their accommodation and meals during the journey to Georgia, our offer still represents a competitive price, $100 cheaper than renting a U-Haul and paying for the gas separately. We appreciate your understanding and hope to find a mutually agreeable solution.

Response from dispatch moverJun 14, 2023

Hello, I apologize if you feel dissatisfied with our service and felt the need to leave a negative review. I would like to provide you with a factual account of the move and what transpired. When you signed up with us on April 8, you informed us that you were moving 286 cubic feet of furniture. However, before the move, you contacted us to add additional items, and we made the necessary changes without affecting the price. Your move from Arizona to Georgia covers a distance of 1866 miles. We completed your entire move for under $2300, which is significantly cheaper than the cost of renting a U-Haul truck and paying for the gasoline if you were to handle the move independently. On the day of the move, there was an extra set of stairs at your location, resulting in an additional $75 charge. Additionally, you had additional items, including a sectional sofa, a king mattress, and 15 more boxes, which were not included in the original estimate. These items incurred an additional fee. When you expressed your dissatisfaction, we spoke with you multiple times on the day of the move, while the movers were present, and after they had completed the move. Our representatives emphasize the importance of providing accurate and thorough information about all furniture and boxes, especially items not packed in boxes. If you had informed us about these additional items in a timely manner, we could have included them in the estimate, avoiding the additional charge upon the movers' arrival. We have made numerous attempts to reach out to you to rectify the situation. While we are willing to offer a partial refund for any additional charges that were our fault, it is important to note that you were present at the house and responsible for informing us about the furniture you needed to be moved. Honesty and transparency from your end enable us to perform our job effectively. We genuinely hope to resolve this situation and will be contacting you promptly.