dispatch moverReviews of unitedamericanmovingandstorage.com

I do not normally write reviews, however it seemed necessary in this instance. If I could give this company 0 stars I would. For starters, this is NOT a moving company, they are a BROKER for third party moving companies (which was never disclosed while speaking with the agent). We were told they are a veteran owned and operated moving company. They even went as far as to tell us "we have a port in your city as well as the city you are moving to". Everything seemed like it was adding up, they beat any rate we were quoted by hundreds of dollars, assured us they would be handling everything, they do that route all the time and would probably even do it in fewer days than initially quoted, etc etc. Red flag number one: they RUSH you to sign the contract, within 20 minutes of being on the phone to get a quote I was being told if I didn't sign and pay right then and there I would lose out on the rate. Mind you, they are texting me info, knowing I'm on my cell and trying to do all this at once. So in a panic thinking I am going to miss out on a great deal I sign and send payment. Only after I send that I get the contact which has our moving date the FOLLOWING day (remember that, it's important later) that was red flag number two. Red flag number three: the inventory I gave them they vastly under quoted the size of (I told them I had about 20, 27 gallon tubs they took it upon themselves to put the dimensions as 16x16x16, when they are closer to 15x20x30 and i never gave them dimensions) so I would be charged more once everything was packed. Red Flag number four: when reading the contract more thoroughly I finally saw they are a "broker" not the moving company that supposedly does the route "all the time". After all these red flags started popping up I immediately contacted them to cancel (within hours). They got back to me the following Monday, initially starting by telling me I could not cancel or get any kind of refund because it was within 2 weeks of my moving date.. I told them from the start I was moving at least 7 weeks later and they fumbled and said that I was moving the next day. Now after speaking with at least 4 different people they are willing to give me a refund of 85% and keep their 15% broker fee.. even though their contract states I have 72 hours to cancel. This company is an absolute nightmare, they smooth talk and bend the truth to make it seem like they are helping you when in reality they are a bunch of con artists taking advantage of people in a stressful time. AVOID THEM AT ALL COSTS!

If only I can give a negative star, I will. transaction and paying money went smoothly, but after that, their a lack of communication. I used their business to help me with my move, but unfortunately, they sent me to a different movers. It's been more than a month and I can't believe that they're not taking any actions. If you know that you're a broker and sending us to another moving company that doesn't respond to their clients, imagine that, imagine how hard to get a hold of you, imagine how hard to communicate with them. My kids have been sleeping on the floor with us for more than a month now, if you have a conscience you will take action about this matter.

WORST MOVING COMPANY THERE IS! They lie to deceive the customer!!! They claim to be "Veteran / Family Owned" and did not disclose when asked specifically that they are a moving broker! They give you a ridiculously LOW estimate to bait you in, then will at least double the expense! They will NOT refund your deposit! ABSOLUTE CRIMINALS!

DO NOT BOOK WITH THESE BROKERS! I was promised by James (689) 444 5799 that my furniture and boxes would be delivered between 5-7 days. Now the movers are telling us they haven’t even shipped it! It’s been 8 days. WHERE IS MY STUFF?! This is absolutely ridiculous. My daughter has no crib, I have no furniture, no cookware, nothing but the minimal items I brought with me for my family for the first week. This is absolutely horrific.

Regrettably, I must express my profound dissatisfaction with United American Moving and Storage, accessible at unitedamericanmovingandstorage.com/, US DOT: 3467807 MC: 1134095, and reachable at (888)-860-3874. Despite my extensive experience as a professional mover due to frequent work relocations, my recent encounter with this company has been nothing short of a nightmare. Despite their invoices proclaiming "We Care For You," the stark disparity between their written commitment and the content of their emails is evident. Their listed address at 700 NW 57th Place, Ft. Lauderdale, FL 33309, appears elusive when attempting to verify the information. Currently, I am in the process of filing a complaint with the Better Business Bureau (BBB) and seeking compensation for damages and lost items. My move, initiated on 11/6/23, culminated in my items arriving at the new state on 12/4/23, a delay of almost 30 days. Shockingly, I was not informed that my belongings would be stored in Florida for this extended period until the movers were on site. Moreover, the initially agreed-upon pricing, declared as "FINAL and FIRM" in writing, escalated multiple times. Upon the movers' arrival, they demanded an additional $5000, threatening to leave half of my possessions behind if I did not comply. I possess documented emails confirming the promises made, detailing the convoluted journey my items undertook—from Alabama to Florida, then California. The lack of foresight on their part led to an unnecessary transfer of my belongings to another truck in California, as the original truck could not fit into the delivery area. Astonishingly, when I requested a picture of the truck, they provided a generic image from the internet. The ordeal continued with missing and damaged items, and I was charged again upon their arrival in California. I am willing to provide further details, along with pictures and evidence, to anyone interested. Currently, I have initiated a formal complaint for the damages and lost items, and I intend to keep everyone informed about the resolution. I sincerely hope that someone within the company will uphold integrity and rectify the situation appropriately

Do not use this company. There is no customer service and they do not handle everything from start to finish but the sales pitch says they do. United American Moving and Storage are dispatchers only – the address on the website is an office share space where the owner gets his mail. They do not work on weekends so do not move then as it will take hours to get a return call. l receive an automated text that they will return call but it took hours for the dispatcher to call back and the load was in process. They quoted the load at less than 300 sq ft. The final inventory was sent per their deadline and the estimate was returned with no cost change. Once they turned my move over to an outfit from NJ, everything changed. I walked through the inventory list with the two men that arrived, and we agreed it matched. The movers did not bring tools, did not have floor covering or shoe covering. They are just loaders and not professionally trained at all. Once they got the items on the truck, they said the load was 600 sq ft and the price doubled. It is a bait and switch between United American Moving and Storage and whatever group they hire. ASAP Moving from NJ was the hired crew. Nothing transparent about it. I was supposed to get a partial refund as the inventory list and space required did not double. I took pictures of the other load on the truck that was on top of our items. Two weeks later, the story changed. The extra charges included an overnight delivery ($750 fee) and additional gas fees. I never booked an overnight delivery nor was that scheduled so they charged me for something I did not ask for. The salesman that booked us said a truck was coming to the area to do a drop in Huntsville and then would pick up the load on way back to Florida. The move had flexible dates and the driver changed the pick-up date from Friday to Saturday, which wasn't an issue as they require you provide more than one date. Supposedly this trip and the "great" price I received was because we were flexible on the AL/FL run. The men that showed up for the unload demanded additional fees via Zelle to a random person, not the moving company. If we did not comply, they would leave and take the load. This was not a last minute move as I had talked to the sales person over several weeks. His texts said the timing would work for them so they could keep the quote low. It doubled at the end! Moving nightmares are because of bad agents like this. I have pictures, videos, emails, texts and the owner nor dispatcher has called me back. They will reply to this review and will spend time negating everything but will not spend 5 minutes and return a call.

Update 2: My story has been consistent since I posted “Am I being Scammed?” On my tiktok - STRANGERS have agreed I was scammed since that day. Unbelievable that this company accuses me of doing exactly what it is openly doing to me. I have no fear of litigation with them. To get my money back via a lawyer, retainer is more than $564. The BBB is not a court, just mediation - they already gave this company a C. I’ve stopped responding to the company, and am only intending to alert others of the truth of my continued experience. The Consumer Review Fairness Act (CRFA) protects people’s ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. I have been financially and emotionally impacted by this scam, they couldn’t fulfill the written contract THEY wrote, and blame me for being “unprepared” to detract. I did nothing to deserve them keeping the money they got from me, in good faith of a service being performed, I have never experienced anything close to this with any other company in my life. I am intent on sharing my story: I LOST $564 by trusting a company that is STILL doing this to other people, and it is mind boggling that they are STILL not being investigated. Update: The abuse continues even in response to this review. I was never offered $400, and my deposit was $564. I’ve asked for every dime and have been refused, and have been abused by this company in how they speak to me, and with them misrepresenting my experience regardless of the PUBLIC receipts. They are threatening litigation against ME for making too much noise about them scamming me - as they have scammed others even in this new year! Should you need PROOF of my experience, I’ve published our text messages and emails in real time: You can decide for yourself whether YOU would want to endure this. — I was scammed by this company: I’ve submitted a BBB complaint to no avail & unfortunately moving scams are very hard to get money back from. This company is VERY predatory and there are countless people like me scattered throughout the internet who have given them hundred of dollars to them only to be frustrated and astounded by this company’s tactics. I lost $564 as of Black Friday 2023, when they came into my home and let me know I could give them thousands more than what they quoted. I was so outraged - but I payed them via Zelle - and that was the move that gave them power. As of today, they’ve only offered a partial refund and ONLY if I remove my reviews. Of course I believe I am entitled to a full refund. I’ve gotten nothing, though, at this point so I have nothing to lose by taking the long route to get SOMETHING back from the HUGE financial burden this scam has on me. As I mentioned, I’ve filed a BBB complaint - for two months we went back and forth only for the BBB to say they couldn’t do anything: regardless of the fact this company has violated the Consumer Review Fairness Act with putting that stipulation on my refund. Ultimately this company continues to say I am at fault for their mistake: They point at everything except the scam. Lots of things are up for interpretation, but the texts messages and emails that I have provided online, and in my BBB complaint, all show EGREGIOUS predatory practices. I’ve left public reviews and they have only repeated their accusations regardless of the facts, reason, customer service - I believe, based on how I have been handled, that they choose who to victimize! I’m a single mom and Black woman who is VERY successful for my age: I was so excited to work with a small family company instead of UHaul, but from the moment the movers arrived, I knew they wanted to take advantage of me - I couldn’t believe they were actually saying the prices they were saying after everything we discussed before I Zelled them $564. & I still ended up organizing and executing my move for a fraction of that cost they tried to force on me on TOP of this financial loss. I am FURIOUS but I am thankful that I had the funds saved to not be trapped where I was trying to move from and homeless with my child for the holidays. The fact is, They will get you to send them a deposit - They will make your budget “work for them” then when they show up, they’ll say “it’ll be more by $$$$”. If you don’t pay, you don’t get any of your money back. & Unless you go through litigation, you won’t get it back. They don’t care if you scream and shout about them scamming you - they are shameless. My experience has been terrible, and I’ve documented every part. I will continue to tell my story: Moves are already so complicated, companies like this should NOT exist. Do your research before you send them even ONE dollar. I beg you to watch and read all the reviews of people who have dealt with this company - They are out there! Consider that YOU can become their next victim.

I recently had the unfortunate experience of dealing with United American Moving & Storage, and I am compelled to share my disappointment with their services. My interaction with this company left me feeling misled and taken advantage of, with a significant increase in the moving cost that was not only unjustified but also unprofessionally handled. The trouble began when I was initially contacted by Dan, who claimed to work with United American Moving & Storage. Dan requested an inventory list of my large items for a move from California to Texas. I diligently provided the information, including an overestimation of medium to large-sized boxes as per his request. The quote I received for my large items and the agreed-upon 25 boxes seemed reasonable at $1,797. However, just two days before the scheduled moving date, I received a call from a dispatcher named Roxy, informing me of a supposed discrepancy in my inventory list. According to Roxy, there were more items listed in the contract than in the list I provided. When I questioned this inconsistency, she mentioned that when they say "large," it could mean all items. This sudden revelation resulted in a staggering 50% increase in the original cost, bringing the total to $2,631. I attribute this to Dan's questionable sales tactics, manipulating the process through vague questions and unclear terminology. To make matters worse, attempts to reach Dan for clarification or resolution proved futile, as I could only communicate with Roxy. Despite feeling misled and slighted, when I requested a refund of my $700 deposit due to the discrepancies and dissatisfaction with the process, Roxy flatly denied my request, citing the proximity to the pick-up date. The lack of accountability, unresponsiveness from key personnel, and the overall lack of transparency in their sales process make me strongly advise against using United American Moving & Storage. The seemingly "too good to be true" initial quote turned out to be exactly that – an illusion that ultimately led to an unpleasant and costly experience. Save yourself the hassle and avoid this company at all costs. This is a clarification to United American Moving & Storage response on my review: The inventory list I provided on January 2nd was predicated on the question, please tell me the LARGE items in your inventory, not ALL the items. Do you see the difference? If he asked for ALL the items I would have provided him the entire list not just the large items on that list. I did not forget to mention the items, I was not asked for them. As for the call recordings, I requested copies of them to which I was denied. Funny how that works right? They claim I said something on a recorded call that I'm not allowed access to. When I asked Dan if they are a broker or a carrier, he adamantly denied. As he knew I did not want to work with a broker. He later admitted he was a broker after they did not want to take accountability for my refund request. All too convenient. The long story short, United American Moving and Storage will tell you everything you want to hear, from discounted rates to extra accommodations or denying they are a broker and not a carrier. All to get you to send the deposit and sign the contract, then when they change the "locked in pricing" they hold you tightly to the agreement they fraudulently explained to you. Don't let this company gaslight you into thinking you made a mistake or misinterpreted the conversation. These are sleazy sales tactics to get you to sign a unenforceable contract. I'm considering a class action lawsuit. Anyone that has been wronged by this company should reach out to me via email jmarshalltxst gmail Good day