dispatch moverReviews of unitedamericanmovingandstorage.com

Response from dispatch moverSep 27, 2024

✅✅ Thank you for reaching out and sharing your concerns. We fully honor all of our contracts and take these matters very seriously. As a moving broker, we work with a select number of insured moving companies, and it's important to us that the carriers we assign meet industry standards. Regarding your specific situation, I understand you had issues with Alpha Moving, including damage to your items and additional charges. It's unfortunate that you experienced this, and I sincerely apologize for the frustration it has caused. While we did assign Alpha Moving for your job, I will ensure this matter is thoroughly investigated to address any miscommunication between the updated contract and the carrier. I will escalate this issue within our team, and we'll work on resolving the overpayment and communication issues you faced. I will follow up with Alpha Moving and ensure you get the support you need. I’ll also look into your deposit and any potential adjustments or compensation based on the terms of the contract.

Response from dispatch moverSep 27, 2024

✅✅✅ Hello, I’d like to address the issues you encountered and explain the additional $800 charge. When comparing the first contract to the second, which you have a copy of (as you emailed it to our support team), there were additional items that were not originally listed. These included an extra sofa, a dining table, eight dining chairs, a mini-fridge, and five televisions. Additionally, none of the TVs were packed in proper TV boxes, which we advise all customers to purchase. The extra items and the five TV boxes were the reasons for the $800 additional charge. Regarding the 24-day delivery time, this was due to the first available delivery date you provided at pick-up, which was 10 days later. The 10-14 day window for delivery begins from that date, not from the pick-up date. This could have been avoided if you had requested immediate delivery, assuming you were available to accept it sooner. You also have $10,000 of insurance coverage for each item, so we will contact the carrier, as they are insured. If there are missing or damaged items, you will need to provide pictures and file a claim directly with the carrier. We will also follow up to ensure the process is handled correctly. Please understand that we are a licensed, bonded, and insured company, and all the moving carriers we work with are also licensed and insured through the Department of Transportation and FMCSA. I’m unsure why the term 'scam' is being used, as your relocation was successfully completed.

Response from dispatch moverSep 27, 2024

✅✅ Hello, I’d like to clarify a few things and hopefully come to a resolution. First, we typically use a 26-foot box truck for pickups, not an 18-wheeler. The 18-wheeler is only used for drop-offs when the volume exceeds what can fit in a single truck. Whether we send one 26-foot truck or two, the price remains the same as what you were quoted from the beginning. The decision to send a smaller truck is to ensure we can access your location without additional distance or logistical issues. There was no additional charge for using the 26-foot truck. Regarding your concerns about delayed communication, I find that difficult to reconcile because we have a dedicated phone line for our West Coast customers that operates 15 hours a day. According to our records, we spoke with you over a dozen times, and you also exchanged emails with our team, including Roxy, Brandon, and Daniel, in addition to your booking agent. While we may not have been able to provide an exact delivery time, we were always available and responsive. We certainly didn’t "go ghost" on you as you mentioned. As for any missing or damaged items, please understand that we are fully insured, as are our moving carriers, in accordance with Department of Transportation regulations. If there are any issues or damages, we will ensure the moving carrier contacts you promptly to initiate the claims process and resolve the situation. Regarding the delivery timeline, the clock for delivery starts from the "first available delivery date" that you provide to the movers at pickup, not the pickup date itself. If you needed delivery sooner, it’s essential to let the movers know so they can arrange accordingly. We will reach out again to ensure that everything is handled properly, and if there's anything further we can do to resolve this issue, we are more than willing to help.

Response from dispatch moverSep 27, 2024

✅✅ I understand your frustration, and I appreciate the opportunity to clarify a few points regarding your move. First, there are no charges for elevator use; however, there is a long carry fee that typically starts at $350. The additional $175 charge you incurred was due to the movers not being able to get within 100 feet of your pickup address. In an effort to assist you and minimize your costs, United American Moving and Storage absorbed part of this fee, covering the remaining $175 to offset the standard long carry charge of $350 stated in your contract. I understand you were upset about this charge, but it was necessary because of the distance from the truck to your front door. Your move covered 2,500 miles, and we successfully completed it for under $2,000 without any additional fees aside from the long carry charge. Regarding the delivery timeline, I want to clarify that with a cross-country move, it’s not feasible to expect delivery within 48 hours. As communicated, the delivery window was 10 to 14 days, which is what we adhered to. Since your move was relatively small and required transporting your belongings across the country, we brought them to a warehouse before loading them onto an 18-wheeler for the journey. This process is necessary to efficiently transport items without exceeding the cost. We’ve been in contact with you multiple times throughout the process to ensure everything went smoothly. Again, you were successfully picked up and delivered, with no additional charges beyond the long carry fee. I sincerely apologize for any misunderstandings, and if there’s anything more we can do to assist you, please let me know.

Response from dispatch moverJul 29, 2024

✅✅✅✅✅✅ Hello, I'd like to explain what truly happened regarding your move. When you signed up with us on July 23, 2024, the inventory you provided included 28 items/71 pieces of furniture. ⚠️ You informed us that your belongings measured 400 cubic feet. However, we estimated that you needed 600 cubic feet and discussed this with you. After some back and forth, we agreed on 423 cubic feet. ⚠️ Your first available pick-up date was July 29, giving us only five days' notice. Because you booked your move within 14 days of your first available pick-up date, your deposit was non-refundable. This is why you are not receiving a refund. Additionally, you canceled within 48 hours of scheduling the truck to pick up your belongings in Louisiana. According to the contract, canceling within 48 hours of the pick-up date forfeits your refund. You signed and agreed to this, as well as the credit card authorization form outlining these stipulations. When you spoke to Dispatch a few days before the move and submitted a new inventory, you included measurements, unlike the first time. Comparing the two inventories, there is a significant difference; the second inventory required 590 cubic feet, which aligns with our initial estimate of 600 cubic feet. Despite your initial claim of 400 cubic feet, the correct measurements added up to nearly 600 cubic feet, necessitating an additional charge that you did not pay. Consequently, the only loss you incurred was your deposit. Please understand that if a customer updates their inventory or needs more space shortly before the move, additional charges apply. This situation arose because of incorrect or incomplete initial measurements. We provided an accurate estimate based on the information available. Articles List 28 Items, 71 Pieces 1 -ADJUSTABLE BED FRAME 1- BED, FOOTBOARD 1 -BED, HEADBOARD 1- BED, PLATFORM 1- BENCH, LARGE 1 -BISTRO 2- BOOKCASE 2- BOOKCASE, SM. 15- BOX, MED. PBO 18X18X18 3- BOX, MED/LG PBO 18X18X24 15- BOX, SMALL PBO 12X12X18 2 -CHAIR, DINING 1 -CHAIR, OFFICE,(LG.) 1- DESK, REGULAR 1- DRESSER, SINGLE 1- ENTERTAINMENT CENTER, 2- FILE BOX- LETTER 1- GARBAGE CAN 1 -LAMP, FLOOR (PBO) 1- MATTRESS DBL/QN 2 -NIGHT STAND 4- PLASTIC BIN, MED. 1 -SEWING MACHINE, PORTABLE 1 -TABLE, COFFEE 2- TABLE, END 1- TABLE, ENTRANCE 2 -VACUUM CLEANER 4- WALL SHELVES 〰️〰️〰️〰️〰️〰️〰️〰️〰️〰️〰️ 2ND INVENTORY (W MEASUREMENTS) Articles List 43 Items, 92 Pieces 3 -3 DRAWER ORGANIZER ADJUSTABLE(BEDFRAME),78X60X12 33 1 BED POSTS(8) 1 BENCH(LARGE),60X15X18 1 BISTRO TABLE,34X34X30 2 BOOKCASE(SMALL),24X10X33 1 BOOKCASE,28X13X75 1 BOOKCASE,32X13X72 1 BROOM 1 CARPET CLEANER 1 COFFEE TABLE,43X14X19 1 CURTAIN ROD(4) 1 DESK,56X20X29 2 DINING CHAIR,18X18X36 1 END TABLE,14X14X24 1 END TABLE,21X15X26 1 ENTERTAINMENT CENTER,2-PIECES,51X17X20/51X17X40 1 ENTRANCE TABLE,42X39 1 FLOOR LAMP,12X12X46 1 FOOTBOARD,67X21 1 GARBAGE CAN,13 GAL 5 1 HEADBOARD,67X55 1 LADDER 4 LARGE BOX,27X15X16 1 MATTRESS DBL/QN,78X60X12 20 MEDIUM BOX,21X15X16 1 MIRROR 1 MOP(2) 2 NIGHTSTAND,15X18X24 1 OFFICE CHAIR,24X22X42 4 PLASTIC BIN(MED) 1 PROM DRESS(BOXED) 1 SEWING MACHINE 2 SHELF,LARGE 1 SHELF,MED 1 SHELF,SM 1 SINGLE DRESSER,31X18X48 1 SMALL BOX(BOOKS) 18 SMALL BOX,17X12X12 1 T.V. FLAT SCREEN- 33-60 2 UNDERBED CONTAINER 1 VACUUM CLEANER 1 XMAS TREE(BOXED)

Response from dispatch moverSep 27, 2024

✅✅✅ Dear Mr. Davis, I wanted to address the issues you experienced with our moving company. The reason for the initial communication difficulty is that, due to legal restrictions, we cannot discuss your move with anyone who is not listed on the contract. This policy is in place to protect your privacy. Regarding your estimate, we provide a binding estimate based on the inventory you supply. When you signed up, we discussed how the estimate works: it includes all labor and packing, as well as the cost for any boxes you provide. We rely on the accuracy of the inventory you provide, and it’s crucial to be as honest and precise as possible. When the box count increased significantly and additional furniture was added, this naturally led to an increase in your final price, which aligns with the terms agreed upon in your contract. We emphasize the importance of an accurate inventory to prevent surprises on moving day. On the day of your move, I understand that additional items caused the truck to be filled beyond expectations. While we do allow for some flexibility, the nature of loading can resemble a game of Tetris, and not everything fits perfectly. However, the increase in your final bill is a result of the additional items and not an arbitrary charge. Your total move cost was $7,980, and while there were additional charges, they did not amount to an extra $9,000. Regarding delivery, you indicated that you wanted your belongings delivered as soon as possible. However, when our team arrived, you mentioned that your house was not ready. With the truck loaded, our options were limited. We offered the choice to either deliver right away or place your items in storage, which you could access later. Our goal was to accommodate your request for prompt delivery, as you mentioned that you didn’t want your belongings left in storage longer than necessary. It’s also important to note that your contract specified ASAP delivery as the first available date. When you signed, you indicated that you wanted your items delivered quickly, and that commitment was documented. In conclusion, while there were additional charges due to the circumstances of your move, these charges are justified. We are a moving brokerage, and our carrier successfully managed both your pickup and delivery. If you’d like to discuss this matter further, please feel free to call us at the provided phone number. Thank you for your understanding.

Response from dispatch moverJun 6, 2024

Hello, I am the owner and I wanted to reach out to you because it doesn’t seem like you were or are an actual customer of United American moving and storage. There is no name tied to your trust pilot account, also you did not share a job number, or any information for us to even see who you are. But at the end of the day, we did not just get your phone number out of thin air, you put your phone number online and requested a moving quote from Moving companies. so we contacted you it sounds like we must have spoke with you, but for whatever reason we do not follow through and do business. Just to be clear, we are four out of five stars rated on the Better Business Bureau. Also, we do not have a yelp page, I think you are getting us confused with “United American Moving“ they are based out of Pompano Beach, Florida, and they are no longer open. However, of the similarities and name and that we are both based out of Florida. They still come up in our search results so customers all the time get us confused with that company United American moving. At the end of the day, we moved 20/25 families on any given week. We are on six different Review sites not including Yelp, we are no less than a four out of five stars on every single one of those review sites. So before you just go and make assumptions and just like you told the customers to do their homework, we would ask you to do yours Because you were looking up the wrong company. If you truly are a customer or if you have an issue and likely discuss it, please contact us directly 781-607-7167

Response from dispatch moverJun 6, 2024

I would like to take the time and explain what transpired during your experience with us. When you first signed up with us on April 22, 2024 we asked you to provide us an inventory to build your quote. You told us you had the following items. 1-bed full/with mattress 2-bed queen/with mattress 3-rocking chair 4- (2) reclining chair 5-exercise equipment/small 6-(2) file cabinet/2 draw 7-Hoosier 8-(10) plastic bins/medium 9- treadmill When you provided this inventory, you told us you wanted to add on some additional space so we bumped up the additional household good/miscellaneous items to give you a total of 1014 cubic ft.³. When we reached out to you about a week before the move that was scheduled on May 6 you provided us with a new inventory that now consisted of 1-bed full/with mattress 2-bed queen/with mattress 3-rocking chair 4- (2) reclining chair 5-exercise equipment/small 6-(2) file cabinet/2 draw 7-Hoosier 8-(10) plastic bins/medium 9- treadmilL ****ADDITONAL ITEMS ******** 1-Dresser/double 2-Garden tools/miscellaneous bundle 3-King bed/with mattress 4-dresser/single 5-Wine fridge 6-Washer 7-Dryer 8-25 medium boxes 9-10. More plastic bins/large. 10-Crib 11-Office chair So as you can see on top of the inventory you provided us originally in April compared to the second inventory you provided us in May there is 11 more additional items and 25 more boxes. When you signed up with us, you were locked in at $4.05 per cubic foot so any additional items that added on were assessed at that same rate. so at the end of the day, I understand you were frustrated and you elected to cancel your price never would’ve changed at all if you provide an honest and accurate inventory or at least inventory that was close to what you truly had.