United AirlinesReviews of unitedairlines.com

Terrible. Flew from London to San Jose (via Houston and New York). Each of the four flights were delayed. On one flight, the pilot didn’t turn up then one of the staff blocked the toilets so a plumber had to come on board. On another, the flight was 500lbs too heavy to fly, so we sat on the runway for 2 hours to burn fuel. This meant we missed our connecting flight. We spent 4 hours on the United app to get a new flight. They kept trying to put us on a flight 18 hours later, meaning we would have missed work. We finally managed to get another flight and were promised our bags would be transferred. On the new flight, the seats were broken. When we arrived at Heathrow, we had no bags. I complaint to United several times and the customer service was terrible. Awful airline - sitting on a runway to burn 500lbs of fuel is disgraceful and dangerous.

I am writing to express my deep frustration and disappointment with the numerous issues I’ve encountered after upgrading my Basic Economy ticket mid-flight. This experience has been nothing short of a disaster due to your lack of transparency, disorganized customer support, and technical failures. Key Issues: 1. Website and App Failures: • Your website is completely non-functional for me, and I have been unable to access my flight details or manage my booking. • The app is similarly useless, and despite being told you would address the issue for me, no follow-up or resolution has been provided, even after two days. • If upgrading my ticket meant I would lose access to these essential tools, this should have been clearly disclosed upfront. 2. Inconsistent and Misleading Support: • One day, I was quoted $1,000 to rebook my flight. The next day, I was quoted a shocking $13,000 for the same service. • I’ve been repeatedly assured by your agents to “find a flight I want, message them, and it will be rebooked for a lower price.” This has proven completely false, leaving me stranded and with no clear path forward. • Every interaction with your customer service yields conflicting and inaccurate information, making it impossible to trust or rely on your team. 3. Lack of Transparency Regarding the Upgrade: • When I upgraded my ticket, there was no mention that I would lose access to my flight management capabilities or that the upgrade was non-refundable. • I only discovered this after the fact, which has rendered the upgrade completely useless to me. 4. Failure to Follow Through: • Your team promised to fix the app and provide a resolution, but I have heard nothing back despite following up multiple times. Demands: • Immediate resolution of my ticket issue, allowing me to rebook my flight at a reasonable cost. • An explanation for the technical failures of your website and app, and why these were not addressed despite assurances. • Clear documentation of your upgrade policy, as well as why this information was not disclosed upfront. • Compensation for the unnecessary stress, time wasted, and financial inconvenience caused by your disorganized processes. The lack of transparency, consistency, and accountability in this situation is I

We recently traveled with United Airlines from Germany to Mexico, and it turned out to be one of the most frustrating flight experiences we’ve ever had. On both legs of the journey, outbound and return, the first flight was delayed, causing us to miss our connecting flights. After missing the connecting flight on our outbound journey, we were rebooked to the next day and United Airlines provided a hotel that turned out to be below any acceptable standards. The room was filthy, and cockroaches were wandering around. A quick check on Booking.com revealed the hotel had only a 6.0 rating.. Due to that delay, we arrived later than planned in our destination, missing the first night of our pre-booked accommodation (arrival was scheduled for 9pm in the evening). Despite referring to international passenger rights that should cover such expenses, United Airlines refused to reimburse the missed night. Instead, United initially offered a voucher as compensation, but since we believed we were entitled to a proper reimbursement, we insisted on receiving the money. After repeatedly denying our reimbursement request, we reluctantly decided to accept the voucher—only to have United revoke the offer entirely. This kind of behaviour is unprofessional and reflects poorly on their customer service standards. Overall, our experience with United Airlines was one of delays, and unprofessional customer service. I would advise potential travelers to think twice before booking with this airline. If you value your time, money, and peace of mind, consider other options.

Bought 2 tickets for the girlfriend and her daughter had to cancel. They gave me the money back in credit buuuuuuut they won't let us use that credit unless it's only for my girlfriend and her daughter.Wtf? Should be able to use it for any flight I want for whom ever. Like her daughters dad who wants to go see his army buddies he served over in Iraq with 2 tours. But there customer service agent said nope only the girlfriend and her daughter can use them. Makes no sense.

Delays, delays, delays, delays, delays, delays, delays, delays, delays, delays, what else? Delays, delays, delays, delays amd more delays. I don't usually write reviews but United managed to be so bad that I had to let them know they are the worst airline I have ever flew with. And that includes budget airlines like Ryanair. They are worst than Ryanair because United's fare are much higher. But the quality of the service is even worse. Can United operate a flight that departs and arrives on time? Has that ever happened????? Done with them, enough is enough, I will avoid them like the plague in the future.

Very dissapointing experience with United Airlines. Due to misinformation on their website I was urged to cancel my flight. They promised me a refund which I never got. I am already going back and forth over this for over 2 years now and they have been of no help at all. I realized now that even though promised earlier, I will never get this refund. I would not recommand this airline at all.

Completely incompetent and poor communication from customer service. Transferred to Priceline without notice...at least Priceline was able to help. Ive been a mileage plus customer for years. Time to choose a new frequent flier program.

The worst airline ever i have traveled with so many airlines but this one not recommended at all