United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois.
United Airlines (unitedairlines.com) has 167 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Norman
Absolutes Versagen seitens der Airline. Flug von Phoenix nach Newark hatte Verspätung, dadurch den Anschlussflug nach Frankfurt verpasst. Nun laufen wir seit drei Stunden im Flughafen hin und her und niemand will und kann uns helfen. Online Service ist auch nicht zu erreichen. Ich habe keine Worte was hier am Flughafen passiert. Wir sind einfach aufgeschmissen und niemand fühlt sich verantwortlich.
Mar T.
Flug von Chicago nach Sioux Falls= 6.5 h Verspätung. Flug von Sioux Falls nach Chicago = gecancelt. Folgeflug nicht geschafft. Ersatzflüge 1 Tag später. Nacht auf dem Flughafen für 190$. Keine Hilfe vom Personal erhalten. Nicht mal einen Meal Voucher. Nichts. Nie wieder United!
Susan K.
My flight was delayed over 3 hours due to cockroaches in the first class cabin. This caused me to miss a connecting flight. In order to catch up with family I paid $1300 to United to get me to my destination. Then the other carrier cancelled my return trip back home due to missing the first flight. I called their customer service and they gave me some mileage points. In order for me to get any compensation I must use their company. Once I use the paltry miles they gave me I am deleting anything and everything that has to do with this company. What a way to start an amazing vacation. Update for this very bad situation and a shout out to having travel insurance. The travel insurance company compensated me for this airline trip so I am whole.
Misha K.
One of the worst flight experiences of my life — and I travel a lot. Flew United from San Francisco to Barcelona (11 hours) and was crammed into the middle of the four-seat row in economy. Incredibly uncomfortable and claustrophobic. The food was disgusting — served like prison trays, tasted like hospital leftovers. Never again.
Marco Antonio P.
I had a terrible experience with United's Travel Ready Center. The system refused to accept my daughter's passport even though her name was correct and matched the reservation. It incorrectly merged her first and middle names and kept giving an error that the names didn’t match. I contacted support multiple times, cleared cookies, refreshed the browser — nothing worked. This issue made it impossible to complete the check-in online, forcing us to handle everything at the airport. For a major airline, this is unacceptable. The system needs urgent improvement, especially when it comes to handling names with multiple parts, which are common in many cultures.
Francesca C.
The airlines was very frustrating exprience.it was very uncomfortable,customer service very unhelpfull.
Raymond G.
I made multiple attempts to notify UNITED that one of their flight attendants was flying while sick on multiple flights. On two occasions, the United representative hung up on me. The attendant told me that no one at UNITED screens to see if a flight attendant is sick. The Flight attendants use their own discretion. In this particular case, the FA could not afford to miss any more sick days, so she took the round-trip flight from Chicago to LA and back several times while she was sick and contagious. Avoid this airline. Another company that prioritized profits over people.
Sally
Got 2 flights recently. Both delayed. No information on first flight that second flight was delayed so ran through airport only to discover connecting flight delayed! Lack of information and updates. Food and drinks on plane poor. 2 drinks served in over 9 hours. One poor quality hot meal. One roll!
