United AirlinesReviews of unitedairlines.com

This airline has a bad business model. To get home, I have to drive the second leg due to extensive delays. They wont refund me, in fact, when I called.. they wanted to charge me 800 dollars to cancel the second leg. So.. my bags will continue on without me because I'm not willing to pay 800 more for half the flights. They couldn't tell me how long they'll hold the bags there for until someone can pick them up, nor can they tell me their hours of operation. These are simple questions to a common problem. Be better. The stress involved with this airline are what I'd expect from Spirit or Frontier. Those airlines are better for customer service and thats saying something.

If I could give them a zero I would. Don’t fly.

Four flights, all delayed. The longest delay was over 3 hours. The last delay was due to the crew, not even being there...... Will never fly United. I recommend anyone who wants to purchase tickets to fly with a different company

Horrible flight experience and complete lack of customer support. To United Airlines Customer Relations, I am writing to formally complain about the completely unacceptable service I received on 07/17/2026 for my trip from Clevelan to Abidjan, reservation number CMTB18. My itinerary was unnecessarily changed by United, which caused me to miss my connecting flight. During this highly stressful time, your customer service team failed to provide any meaningful support or assistance. I was left to navigate the consequences of this change entirely on my own. It is incredibly frustrating to see that United Airlines simply does not care about the passengers who rely on them. Because of this total breakdown in service and lack of accountability, I am taking my business elsewhere. This was my last trip with United Airlines. I expect a formal review of this incident and an appropriate resolution to be sent to me regarding this ruined trip. Amed Mauris Binate Millage plus number ***425

Satanic Filth, I will NEVER fly with this anti-American piece of trash for a "company"!

We have been frequent travelers around the world almost monthly with all different airlines in recent years. We enjoyed our travel experience in general until we traveled with United Airlines recently. On 5/28/2026 we flew United from Orlando to San Francisco, and then connected to our international flights to Hong Kong. Even though domestic and international were separately booked, we had more than 4 hours layover time in San Francisco. However, the United flight was delayed 4 times from 7pm to 11:30pm. The last delay was due to the aircraft mechanical issue and all passengers had to switch to another plane. We arrived in San Francisco at almost 2AM on the second day, missed all international connections, and were stuck in San Francisco for overnight stay. After this frustrating episode, we contacted United Customer Care and requested for compensation with the expenses caused by United's delay. Even though it caused us about $1000 to cancel, rebook international flights, we were hoping United could at least cover the overnight stay in San Francisco. We submitted the request with all the receipts of transportation, hotel, and meals. United’s response was “All guidelines, remedies and procedures have been followed in accordance with our Management policies and corporate standards.” (exact wording) and not willing to take any consideration then closed the case! We were actually shocked and disappointed. Now to travel with United becomes a nightmare experience. Not only because the flights keep delaying times and times easily with no explanation, but also refuse to provide any reasonable compensation for the unexpected expenses completely resulting directly from the controllable mechanical delay. If you have any other choices, avoid flight with United Airlines. Otherwise it will be at your own risk. After emailing United Customer Care several times, they replied with an ice tone refusing to provide any help/compensation for all the inconveniences and costs. If you don’t want to waste your money for their terrible service, avoid traveling with United Airlines.

I flew United Airlines from San Jose Costa Rica today ( July 12th) and delayed our connecting flight 4 hours. We may see st midnight. Worst decision ever using United Airlines. My family is tired of the United employees lack of service and communication . Most of their flights ( United and American) are either delayed or cancelled. In the end you will save money and time flying with Delta or Alaskan airlines.

Awful. United has become such a penny pinching experience, they uncharge you for EVERYTHING. Even southwest has a free carry on. They split my partner and I on purpose even though there were plenty of seats left that were still open and together probably to get us to buy 173+ seats per person to change seats to be closer together. One snack for almost a 6 hour flights, whereas southwest on the way down gave us close to 3-5? Blanket for our overnight was paper thin and not long enough, and I'm pretty short! The place to put in your personal item was curved in a strange way to make it have less space than usual, the carry on compartments were TINY. Just, super disappointing over all. I was shocked at how infinitely better southwest was in every way as someone who doesnt typically like them.