United AirlinesReviews of unitedairlines.com

Every time my flight is delayed, they are the worst airlines, I will walk before I spend another dime on United Airlines. THEY SUCK and they know it

they cancelled a flight (ua2394) i had booked months in advance on a holiday weekend leaving me with little to no options losing my first class paid upgrade. their fleet is old, their food stinks and their loyalty program is terrible. you basically have to pay to get upgraded because they have too many people with 1k status. fly delta, at least they are more reliable and probably have a newer fleet and may even treat their loyal customers better.

United Airlines canceled my flight because of supposed crew issues and offered zero assistance in rebooting my flight. Their response to my request for refund was as if it was my fault. This is my response: Thank you for your prompt response. However, there is no way this response can or will be accepted. You have obviously conveniently omitted the fact that you canceled my reservation by fault of your own lack of management skills. You stated staffing issues as the reason for cancelation. That is not the consumers issue. As well as the fact that you offered zero assistance with my return trip back where I arrived from. I called relentlessly to no avail. Even to the point of after waiting almost 1 hour then to hung up on. You have no shame. I ultimately had to purchase return tickets via a second level provider through Delta airlines. This ticket cost me $2300 plus dollars so that I could return to my destination for very ,very important health related appointments. You offered no assistance and you should be embarrassed. This apparently is a elementarily run entity that thinks it can make rash decisions that affect your very essential customer base. I look for a cash reimbursement from you as soon as possible. As I didn't hesitate to pay you for your promised services. I will post this evaluation based on your response on every review,better business bureau and social media to get the word out about your poorly run company. You are already tarnished and if you continue to disrespect your potential client base in thus manner, at some you will have to answer. Albert

Der Flug UA194 von MUC nach SFO hatte am 30.03.2023 über 5 Stunden Verspätung. Nach zugesagter Entschädigung innerhalb von 30 Tagen warte ich nun schon seit über 90 Tage auf die gesetzlich VORGESCHRIEBENE Entschädigung. Der Support ist nicht mehr zu erreichen, keiner schreibt retour oder gibt per Telefon Antwort auf Fragen. Selten so einen schlechten Service erlebt und diese Airline wird ab jetzt für jeden weiteren Flug gemieden. Beschwerde bei der zuständigen Behörde ist bereits eingereicht.

On May 31, 2023 at 510 am, I was denied boarding by United Airlines for flight #694 from ORF to EWR, despite the fact that I had a boarding pass, a prepaid seat and a prepaid suitcase. I arrived at the United baggage line shortly after 5 am. The line was very long. At approximately 5:05 am, A United agent called for all passengers to EWR to step to the counter. I immediately raced to the counter. 30 seconds later, I was 2nd in line. When it was my turn to check my suitcase, the agent before me began to check me in when she was interrupted by the agent next to her. That agent told me that I was too late. Too late at 510am? The 2nd agent very loudly stated that I had been cancelled off the flight and that I needed to "step out of the way". Repeated requests for assistance were rebuffed. Her attitude was abrupt and abusive. I was handed a sheet of paper and told to call the number on the sheet if I wanted someone to help me. Absolutely unprofessional. I have worked as an agent at a counter for a major airline and I have NEVER treated a passenger with such disdain or denied boarding to a passenger for absolutely no reason. I called United and they were no help at all. Since I had engagements in New York City that evening, I was left with no choice but to drive 7 1/2 hours to New York City. If I could give United a zero rating, that would be my preference. I have filed a complaint with United customer service and have received no reply.

An artificial carrier, zero customer service, brutal convoluted upgrade options, the original impulse buy airline. All American carriers are terrible money vacuums but I'd Fly American Airlines, Delta or Southwest before ever giving United my money again, especially because I originally didn't... The company I chose sold their underbooked flight to this automated response of a company. Devastated.

If I could leave negative stars I would - their customer service is simply non-existing - after 4 hours with different agents that contradicted each other and made excuses for their pathetic service, they are not able to fix any issues, and their only reply is to fill in the customer service form which is basically a dead end email also without any solutions, they canceled one of my flights and were unable to fix anything to provide me with my travel credit - for a transatlantic flight they offer me a $50 dollar credit at best, such a joke! These people don't care about their clients at all

Now after being in the Denver airport, we loaded and pushed our to discover a water leak and had to return to gate . Now tge water leak is fixed and the pilots are out of time . Now we head yo unload.