United AirlinesReviews of unitedairlines.com

They have lots of links "book a wheelchair on My Trips ....", but when you go to my trips, guess what - no wheelchair option!

I bought tickets to travel from São Paulo to Los Angeles with my daughter in September, but decoalr sent the tickets with my daughter's last name duplicated, I got in touch and they said to speak with United AIRLINES, but United told me to solve it with Decolar and they were playing for each other when finally Decolar told me to cancel the purchase and they would make the refund and so I did, 3 hrs after the purchase I asked for the cancellation, I paid with 2 cards, half the amount in visa and the the other half in mastercard, they sent me an email that United authorized the refund, but they only refunded me half the amount, which was on the visa, half the mastercard they didn't return and they don't answer me anymore, they don't return email and united washed the hands, told me to settle with Decolar, so I was without my trip, without my card limit and without my money, I WILL NEVER BUY FLIGHTS WITH DECOLAR.COM AND UNITED AIRLINES AGAIN!

United sells tickets at a high price which are actually the lowest in the market. This is in my opinion misleading and far from the service level a airline of this size should provide. They basically sell you EasyJet and pretend to be Emirates. Once you want to change anything they tell you you can’t, not even with a fee. I am truly disappointed by this airline and will never book again with them.

Eine absolute Frechheit dieses Unternehmen. Wegen denen sind 3 Tage von unsere. New York Urlaub weg gewesen. Zuerst 4 Stunden Verspätung. Dann müssten wir warten, weil Essen im Flugzeug gefehlt hat. Der Flug ging ohne Vorwarnung nach Washington, statt Newark. In Washington war lediglich ein Mitarbeiter, der meinte wir sollen ein Hotel nehmen und die Airline erstattet dieses. Am nächsten Tag um 10 Uhr sollte ein Flieger nach Newark gehen . Dann war angeblich keine Crew da. Der Flug startete un 19 Uhr nach 4 Stunden auf dem Rollfeld und gefangen im flugzeug. In Newark angekommen würde nur ein Koffer von uns ausgeladen, sodass wir am nächsten Tag erneut 6 Stunden warten mussten um den zweiten zu bekommen. Und die diese miese Ausbeuter Airline will nichts erstatten. Natürlich schieben die es auf Wetter. Hotel Washington 250$ , Hotel new York , welches wir nicht genutzt haben die ersten beiden Tage nochmals 300$, unnötige Fahrt zum Flughafen wegen dem Koffer nochmals 150$ Uber Kosten.

Awful. My family were delayed 24 hours returning to Scotland from USA. Staff told us our UK flight would wait for us, as our connecting flight was delayed - but it did not. After waiting hours in Chicago airport we were given a hotel and vouchers for food in the hotel. The hotel was a dive with no food. It was dirty with stains and holes in the sheets, on the walls and floor and what looked like blood spattered next to the headboard. Ants were crawling up the walls and got into our bags. A notice on the door warned customers to lock both locks for safety and there was a side door to a neighbouring room. It was disgusting and did not feel safe or hygienic. We couldn't sleep and spent the whole of the next day in Chicago airport - staff told us not to leave to ensure we could be seated on the plane that evening. A patronising member of United staff laughed at us for paying any attention to what his colleagues had said and another told us that we should know never to buy flights with only 2 hours to connect, ie. we were blamed. We arrived in Scotland a full day late, missing work. United's website doesn't work, and conveniently doesn't allow you to submit a complaint / request a refund.

Booked 2 x tickets from EDI to EWR, turns out this was not enough for United Airlines so they decided to take an additional payment of £505.31 without consent. This resulted in other payments bouncing as a direct result of their error. This is not my first issue with United Airlines, however back in September of last year I decided not to complain. Upon contacting them to discuss the matter, I was basically called a LIAR although I can evidence the payment taken in error and the impact this has had. I would recommend paying a little extra to fly with another airline, this will be the last time I travel with them period.

Actually “Not Good” is too kind for United Airlines. They are just pathetic! Why? For the last 7 tickets we booked, they CANCELLED 6 of them. They even cancelled the replacement tickets on three of them and then proceeded to place those on a standby flight. The disruption this causes and the money that is lost from their incompetence is flabbergasting. AirBnB bookings that is too late to cancel has to be paid for regardless of the fact that we sit 12 hours at Newark, bleary eyed, hungry and frustrated. Rental cars paid for and then new arrival times at the destination airport forces more time wasted because we have to wait for the rental car places to open. United just pulls their shoulders up and essentially goes “ megh!” when we call. They gave us $20 for meals on the 12 hour delay at Newark, you can purchase a dry sandwich at a vending machine for that. They partially refund hotel fairs that are lost. Don’t fly United Airlines! They suck!

Ich warte seid 7 Monate auf meine Auslagen für vermissten Koffer in Florida. Dreimal Anforderungen auf dem Portal ausgefüllt und mehrmals versucht über die Hotline meine Auslagen zu bekommen. Es ist ein Drama. Niemand ist zuständig, keiner weiß Bescheid das ist ein Drama.