United AirlinesReviews of unitedairlines.com

Seats very uncomfortable. the recline on the chair was pointless as only went back about an inch. Food was sparse and minimalistic and refreshments throughout the flight non existent together with staff on flight that were so wooden and unfriendly and disappeared as soon as they had served food and one drink. Couldn't sleep as the seat was so upright and couldn't adjust the aircon as it was too high to reach. Everything just seemed too much bother and hostesses and stewards just going through the motions. all in all I guess unless you're travelling business you're worthless. Never again!

Travellers beware. If you're leaving MNL heading back to the US, there is an additional security to enter the boarding area of United Airlines. Even if you've already dumped your drink to get past airporr security, any drinks or liquid products bought within airport premises will not be allowed through UA's boarding area. Do not purchase any liquid products if you cannot finish consuming it prior to entering the boarding area.

flying back from athen greece to newark nj was a horrible experience!!! the temperature inside the plane was the same as outside the plane. we were given blankets that were as thin as paper. when we asked for more blankets told there were no more. asked the flight crew to raise the temperature and they said they would and did not. my wife was already ill with a cold when we boarded the plane. was afraid that she would get pneumonia due to the cold temperature. when we flew to europe on air italia the plane was comfortable inside. not cold at all. do not understand when ual had the plane that cold on the way back. will not take them again either domestic or international.

Da wir aus logistischen Gründen stets ab München fliegen, landen wir leider auch stets bei United Arlines. Auch Buchungen über Lufthansa werden meist von UA ausgeführt. Und immer wieder kommt es zu Problemen. So strandeten wir einst für 20 Stunden in Washington und erhielten rein garnichts: kein Essen, kein Trinken, keine Dusche und natürlich auch keine Entschädigung. Dazu noch extrem lustloses und sogar unverschämtes Personal. Diesmal wurde unserer Flug nach Washington gestrichen, als wir bereits am Flughafen waren. Wir wurden ungefragt auf einen Flug nach Chicago umgebucht, 3,5 Stunden später und zunächst ohne weitere Informationen. Am Schalter erklärte man uns dann, wir hätten in Chicago nochmal mehr als 4 Stunden Aufenthalt. Eine Alternative gäbe es nicht. Daraufhin sind wir zum Serviceschalter der LH gegangen, wo uns die sehr nette Mitarbeiterin Frau Schultze betreute. Sie buchte uns sofort und ohne Mehrkosten auf einen Direktflug der LH. So hatten wir zwar immernoch Verspätung, aber einen sonst guten Flug mit tollem Personal. Und zusätzlich gab es zwei Essensgutscheine für den Flughafen, obwohl die LH ja nichts falsch gemacht hatte. Wir haben auch aus Reihen des LH-Personals sehr kritische Aussagen über UA vernommen. Es ist mir nur ein Rätsel, warum die LH hier weiter so eng mit einem solch unseriösen und rufschädigenden Unternehmen zusammenarbeitet. UA hat uns zwischenzeitlich eine Entschuldigungsmail zukommen lassen. Dazu ein Formular für eine Rückerstattung. Nach dem Ausfüllen die automatische Antwort: "Wir entschuldigen uns für die Unannehmlichkeiten und bitten Sie, eine Entschädigung von 0,-€ anzunehmen. Bitte akzeptieren Sie unten." Wir haben die Sache an Flightright abgetreten, die uns eine Entschädigung von 1.200€ in Aussicht gestellt haben (abzgl. der Provision). Es können immer mal Probleme unterschiedlicher Natur auftreten - bei jedem Unternehmen. Wichtig ist dabei der Kundenumgang. Und hier ist UA fast noch schlimmer als die DB. Wir haben für uns jedenfalls die Konsequenzen daraus gezogen und werden zukünftig lieber wieder den Flughafen Frankfurt nutzen, bevor wir nochmals bei UA landen.

I was assaulted by your staff members, invasion of my personal space & rights to my seat I paid for not the staff & her husband. Abuse of Power by United Staff working & non working stewards. Passenger not traumatise vulnerable by the hands of an airline to be trusted. Please can the passengers behind me upload the video they took of Eduardo throwing me off the plane for his United colleague I do not understand why you don't want to comprehend the sheer impact this has caused me this needs to be investigated you can't have staff throwing innocent people of aeroplanes, only for the sheer fact United Staff wanted to use the entire row for herself and her husband. Unbelievable what my wife experienced with this awful airline & continues to, as no phone call or emails understanding what she went through. Automated replies with no emotion after what she went through. A measly $150 for another ticket when nothing has been resolved my wife cannot even bear looking at the United AIRLINES logo let alone take another flight!! My wife was traumatised by your 2 staff members She was shaking due to the ordeal, Flight steward Eduardo put her through. Passengers did film his abuse & aggression towards my wife. You also had a United Staff member sitting next to her trying to get her husband in Sharon's seat. She even read her text to her husband saying "this b—ch next to me will get throw off by Eduardo so you can get in her seat " This all could have been avoided only if he explained what he wanted of her? In her exit seat, he never gave her a chance to reply. She asked him what it involved and he replied shouting at her "So I'm taking that as a NO" She had no chance to ask him anything he ran off and got airport security to throw her off the plane? Luckily the security lady listened to my now hyperventilating wife how wrongly she was accused. All passengers behind even could not comprehend why Eduardo was so out of order? Sharon approached the flight manager Margo who was a god send If it wasn't for her my wife would fainted and be thrown off the flight for an orchestrated united couple trying to get her seat. Why couldnt they just pay extra and get the seat for themselves is this how your staff behave? How can they get away with this treatment to innocent passengers? Case ID: 169585227255647

Awful Check In process. They ask you numerous times to upload copies of your passport, then you cannot check in online. What a useless Airline. Never again Their email confirmations are incomplete. I do not even know what Terminal to go to in Heathrow. Seriously ???

If only I could use zero starts on this. I searched for flights on July 21st from Paris to Denver on Google and found a united round-trip ticket on basic economy for 989$ . Upon booking and was redirected to united.com to book from their website. So I used united.com to book . It gave me an option to upgrade during the booking process from basic economy to standard economy to allow for a checked bag at an extra charge . I took the upgrade option and paid $1283.85 for the flight . Instead united sent me a confirmation with basic economy . I called their help desk to confirm and they said they will look into the issue and get it fixed . August 11 I get to the airport to checking and they are asking me to pay 75$ for my checked bag that should have been free . I explained the confusion to no avail and they told my the must have been a glitch in the system upgrading the serve . I ended up paying for my luggage in order not to miss my flight . My return flight to Paris is October 7th and I have called united airlines countless times only to be bullied by their supervisors . She says their system can not lie about the class of my ticket meaning I am the one lying about paying for an upgrade. Secondly she says because I was redirected to their website by a Google search they are not responsible for prices posted on Google so despite the fact that they advertised the flight on Google for that price at 1283.85 when I booked they downgraded the service and are now asking me to pay 150 more for an upgrade . The agents I have spoken with are very mean and impolite

Short version of the short making run around to book a seat due their issue in the United app. Instead of acknowledging their fault and still can not book a seat