United AirlinesReviews of unitedairlines.com

Too many delays….I’m spending more time at the airport than it takes for my flight time. Second time this year. Will never fly United again

A scam! Paid double for extra legroom in a seat behind a wall. Looked fine until they hang a cradle with an infant in front of us. It was so tight that we could not even unfold the TV in the arm rest. To pass by to reach the toilet was not an option. 11h flight to Europe… 8 mails to their customer service resulted in some miles that will never be used, cancelled my membership, there are many other companies with planes!

I had an extremely disappointing experience with this airline. Their customer service is terrible. They are blatantly racist towards customers of different ethnic backgrounds and those who speak other languages. They do not assist customers, provide solutions, or show any care for their passengers. Instead, they leave them stranded in airports without any help. I filed a complaint and have been waiting for more than 30 days for a response regarding the measures taken. I would never recommend this airline to anyone and will avoid flying with them in the future. Their behavior is unacceptable and they need to make serious improvements to how they treat their customers.

Beware of United Airlines via CheapTickets: Horrendous Refund Experience Booking my flight through CheapTickets with United Airlines turned out to be an absolute nightmare when it came to handling a cancellation and refund. Despite canceling my flight well within the allowable timeframe and following all procedures, I've been waiting for my refund for over five months now. CheapTickets and United Airlines have consistently failed to provide any clarity or resolution, despite numerous attempts to contact their customer service. The lack of transparency and accountability from both CheapTickets and United Airlines is deeply disappointing. They have repeatedly disregarded their own policies and EU regulations mandating timely refunds. This delay has caused me significant financial strain and unnecessary stress. If you're considering booking through CheapTickets or with United Airlines, I strongly advise against it. Their inability to handle basic customer service issues reflects a blatant disregard for customer satisfaction and consumer rights. I regret choosing CheapTickets and United Airlines for my travel needs. Their incompetence and lack of professionalism have left me deeply dissatisfied and out of pocket. Avoid at all costs unless you're prepared to endure endless frustration and disappointment.

Would give 0 stars if I could. Will try to short hand this. Booked a holiday package with love holidays, united airlines is the flight provider. Attempted to add seats&luggage package to flight via their website. Took the money, but order did not go through. Called United airlines who said they will refund me & to try again, it must have been an error. Short £300 now, but tried again and same thing happened. Now short £600. Disputed with my bank who refunded me after 16 days, but United airlines hasn’t processed the refund themselves (despite telling me they did) so my bank covered the payment Called United airlines again to finally be told that because my ticket was purchased using GBP, I am not eligible to purchase seats and luggage beforehand. And that this must be done at the airport or during check in. Their online system has not been “configured” to accept other currencies than the $. This is absolutely ridiculous. So now me and my group are unsure if we will be able to sit with eachother on the flight. We also do not know how much it will cost us at the airport although we’ve been told it will most likely be more than displayed online. Non US citizens should not book with this airline and the refund process is non existent.

Horrible experience. Traveling from Charleston to DC to catch a flight to Dublin with my sisters who were coming from Maryland. My 8:00 flight delayed, then cancelled. Got on standby for the 2:40 flight, after pleading with gate attendants that I had an international flight that pm (8:30) from DC. Most unfortunately I was 7th in standby an 5 got on. United had a 10:00 pm flight, which I transferred to and booked a hotel for the evening (through United travel). That was also cancelled!. Attempted to cancel the hotel - through United- they would not. Rebooked for the next AM flight. Had to spend the day in Charleston Airport- paid for a Lounge pass, get a Lyft home and back again in the AM. Appealed to United for compensation- which. Was 100% denied. This was the first time on United and will be the last. I’ll use my points another way.

TERRIBLE!!!!!!! We arrived at the Albany International Airport at 2pm. Our flight from Albany was supposed to leave at 7pm and was delayed, in which we sat on the plane for over 2 hours due to an air traffic control issue. We eventually got off of the plane and were led back to the gate at around 9pm and were rerouted to arrive at Washington Dulles International Airport. We arrived at Dulles at 12am. As we were getting off of the plane, we were promised compensation and free hotel stays, accommodations, flights, and transportation. After arriving, we had issues with our connecting flight, as our baggage was supposed to be at Dulles and the United app declared that the bags had arrived, but they were no where to be found. We spent over 3 hours just looking for our baggage and trying to communicate with online “live” agents, but never received a response. We eventually waited an hour to see a baggage agent in-person, and the amount of disrespect and lack of interest in helping anyone was completely rude and unkind. They did nothing to help us and couldn’t care less about our current situation. We were also told we could only get a “discounted” hotel room but none of the accommodations promised on our Albany flight. At this point, it was 3am, and no one seemed to want to help us. This is our first time flying with United Airlines, and it will DEFINITELY be our last!!!

Horrible customer service from , lufhtansa, swiss air and united. Business class tickets purchased, but don't have access to their lounge. What a Flippin joke. Last time I'll be flying this horrible star alliance carriers